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Director of Sales Operations

Olathe, KS
March 09, 2018

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Daniel L. Riggs

***** **** ***** ******* ******, KS 66062 816-***-****

SUMMARY Dedicated professional in the sales management industry seeking a role in operational leadership and organizational development. An expert communicator with broad operations and sales trend expertise. Strong leadership skills in problem solving and client engagement and advocacy with deep knowledge of Microsoft Excel, Word and CRM tools.

PROFESSIONAL Keller Williams Realty Partners, Inc.

EXPERIENCE The Hendrix Group-Director of Operations (Sept 2017-March 2018)

Oversaw day to day operations for group including sales tracking program implementation and analysis (CRM)

Built customized and integrated Profit and Loss spreadsheet to track monthly sales

Worked with Mortgage Lenders and ensured compliance

Highpointe Financial Group

Relationship Manager (September 2016-September 2017)

Developed strategies for clients to achieve financial goals

Educated and sold clients on importance of Life and Disability Insurance/Risk Management/Worksite Benefits

Dick Smith Ford

Aftermarket Sales/Finance Manager (December 2009-June 2016)

Leveraged outside lenders for competitive deals for all buyers to arrange financing and process final paperwork for vehicle delivery

Developed Operations Manual with educational materials designed to build organizational teamwork and efficiency

Increased customer engagement strategies each year using innovative marketing plans and analyzing trends

Coordinated vehicle preparation, developed department Profit and Loss accounting and vendor relationships

New/Pre-Owned Vehicle Sales (March 2007-December 2009)


Accounts Receivable Supervisor/Customer Care (Aug 2005-March 2007)

Guaranteed payment posting completion with accuracy and oversaw daily invoicing tasks

Barnes and Noble College Bookstores

Rockhurst University Bookstore Manager (Feb 2001-July2005)

Created comprehensive employee training program

Recruited and developed entire temporary and full time staff

Oversaw yearly text buying decisions for over 800 titles

Produced a 20% total increase in gift and apparel sales from ‘01-‘05 through new and inventive market strategies

EDUCATION Missouri Western State College, St. Joseph, MO

BA in English with a Public Relations emphasis/Journalism Minor

LICENCES Life and Health – Missouri, Kansas, Oklahoma, Iowa

Real Estate - Kansas

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