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Customer Service Sales

Location:
Hamilton, Ontario, Canada
Salary:
35,000
Posted:
March 12, 2018

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Resume:

Laura Dixon

905-***-****

ac4r1b@r.postjobfree.com

HIGHLIGHTS OF SKILLS AND QUALIFICATIONS

Over 20 years of experience demonstrating consistent Customer Service, Office

Administrative skills, Marketing and Accounting. 8+ years of inbound Call Centre

experience, I am a quick thinker with exceptional problem solving skills

Discrete and confidential problem solver; able to determine appropriate solutions. Provides

clear and concise information in response to customer queries

Professional and tactful with exceptional telephone etiquette. Works well with customers

and thoroughly enjoys providing excellent Customer Service

PROFESSIONAL EXPERIENCE Customer Service and Communication Skills

Contacted existing customers for follow up to ensure customer satisfaction and prevent any

concerns. Offered detailed explanations regarding features and advantages of services by

answering all questions and concerns in a calm and friendly manner. Maintained clerical

documentation and processed customer's orders

Worked under pressure with minimal supervision. Demonstrated strong sales ability and

exceeded weekly sales objectives. Organizational and Administrative Skills. Performed

clerical duties such as: handling mail, answering phones and filing. Accurately input orders

and customer information into various computer systems

Efficiently logged all sales information. Maintained a neat and organized work space for

optimum performance. Typed over 80 words per minute. Demonstrated proficiency in MS

Office applications including Word, Outlook, Excel and PowerPoint as well as Act, Oracle,

Raiser's Edge, and Simply Accounting databases. Met tight deadlines while maintaining

quality and proficiency

EMPLOYMENT EXPERIENCE

Laura's Graphic Designs, Graphic Artist 2000 - Present

Various Contract / Temp Work 2006 -

Present

Circles Corporation, American Express, Concierge Agent 2004 - 2006

Customer Loyalty Services, Unum Provident Assent Accountant 2001- 2004

Broker Advantage, Project Coordinator, Insurance Sales 1999 - 2001

CAA SOUTH CENTRAL, Member Services Counselor 1991 - 1999

EDUCATION AND TRAINING

Currently enrolled in PHP, HTML on line computer training

General Insurance Essentials, R.I.B.O License Graphic Sign Writing & Design diploma (George

Brown College)

Volunteered For The CNIB in 2012



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