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Administrative Assistant Medical

North Brunswick Township, New Jersey, United States
March 08, 2018

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Roxanne Nappi

**** *** ****** ****

Edison, New Jersey 08817 home: (848) ***-****

cellular: (917) ***-****

OBJECTIVE: To obtain a challenging position in which I can utilize my experience in the field of human services.


Bright Point Health/Project Samaritan-HELP/PSI Inc. 2010- 2016

Care Manager

Managed a caseload of 70 clients who had chronic conditions (physical and mental).

Scheduled Medical and Mental Health appointments to ensure client’s compliance

Assisted clients with obtaining Medical Insurance (i.e. Medicaid, Medicare) based on eligibility.

Case conferenced with physicians to track client’s progress & promoted medication adherence.

Scheduled transportation for cluients to get to and from medical/mental health appointments.

National Development and Research Institutes, Inc. 2007 - 2009

Field Manager/Office Manager

Supervised Community Intervention Workers in the field as well as conducted street-based outreach.

Worked with Regional Field Director and Program Director in planning strategies for outreach interventions.

Conducted weekly supervisions/evaluations, staff meetings, field trainings and mentoring of Community Intervention Workers.

Collected, verified and prepared statistical summaries and field reports on program operations.

Maintained daily diaries, logs and ethnographic field notes which were distilled by program management into reports describing program activities.

Monitored and assisted in the preparation and distribution of risk reduction materials.

Responsible for ensuring Community Intervention Workers produce quantitative and qualitative outputs: such as referrals for client services, case histories, education of clients on HIV, STDs and Hepatitis C.

National Development and Research Institutes, Inc. 2002 - 2007

Administrative Assistant/Case Technician

Conducted risk assessments and service needs assessments to refer participants to the appropriate service providers (i.e. detox, MMTP).

Collected, processed and prepared data for computer generated monthly statistical reports.

Conducted mandated participants intake and discharge interviews related to the Supportive Services Anger Management and HIV Prevention groups.

Responsible for the replenishment, reconciliation and security of a $350.00 petty cash fund.

Followed up on referrals to drug treatment/medical facilities for program participants and maintained records which tracked results.

Responsible for all clerical duties (i.e. typing memorandums, filing, answering telephones, faxing documents etc.).

Bridge Back to Life, Inc. 2000 - 2002

Intake Coordinator/Administrative Assistant

Conducted screenings and completed documents for new clients; Scheduled appointments for admissions.

Verified insurance benefits for new admissions and existing clients; Pre-certified and recertified treatment.

Responsible for all computer-generated reports for Sober House (i.e. bed availability, client census, etc.).

Entered client histories and progress reports into OASAS & STARS computer systems.

Answered seven telephone lines and routed calls appropriately.

Project Renewal/Ft. Washington Men’s Shelter 1996 - 2000

Administrative Aide/Medical Aide

Collected urine specimens for drug screening, prepared forms for laboratory.

Documented in client’s charts the daily medication dispensed by program nurse.

Prepared referrals and scheduled appointments for mentally ill chemically abused (MICA) clients.

Responsible for transporting medication cart to and from medical suite.

Searched clients for contraband upon entering facility.

Entered all data into computer system/ typed memorandums.

Brooklyn Family Medical Center 1993 - 1996

Medical Assistant/Medical Biller

Billed insurance companies for medical services provided.

Prepared medical referrals; collected insurance co-payments.

Responsible for the coordination of 5 doctor’s schedules.

Assisted with front desk duties (i.e. greeting patients, scheduling appointments, answering telephones, photocopying, filing, data entry etc.)

City Marshal’s Office (Marshal Robert Solomine) 1991 - 1993

Bookkeeper/Redemption Clerk

Prepared wage garnishments & bank levies.

Completed legal forms for evictions and dispossess.

Collected/ secured funds for Parking Violations Bureau car redemptions.

Answered telephone and responded to all inquires.


Travel Institute of America Certified Travel Agent New York, NY

St. Anthony’s Commercial School Certified Secretary New York, NY

St. Anthony’s High School High School Diploma New York, NY

TRAININGS & CERTIFICATES: HIV Testing Procedures, Overview on HIV/AIDS Infection, Domestic Violence Workshop, Outreach Strategies, STD Overview, Substance Abuse Update, Working with Mentally Ill Chemically Abused Clients, CASAC Accredited hours, Certified Secretary, Valid Drivers License.

COMPUTER SKILLS: Microsoft Word, Excel, Novell GroupWise, Incredimail, Internet Explorer, PowerPoint Microsoft Office.

References Furnished Upon Request

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