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Customer Service Sales

Location:
Tupelo, Mississippi, United States
Posted:
March 08, 2018

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Resume:

Professional Summary

Skills

Work History

S S

**** ******* *****, ******, ** 38826 • Cell: 662-***-**** • ac4qxc@r.postjobfree.com Motivated customer service specialist with over 4 years experience in a fast-paced, team-based environment.

Professional phone etiquette

Excellent communication skills

Customer service-oriented

Social media knowledge

Critical thinker

Multi-line phone talent

Active listening skills

Computer literate

Trusted key holder

Creative problem solver

Quick learner

Proficient in cash management

Commercial Cleaner, 04/2011 to Current

J & C Commercial services – New Albany, MS

Cleaned in and around the buildings, prioritizing safety at all times. Thoroughly scrubbed and cleaned bathroom fixtures and partitions. Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls. Cleaned building floors by sweeping, mopping, scrubbing and vacuuming. Steam cleaned and shampooed carpeted areas.

Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.

Mixed water and detergents in containers to prepare chemical cleaning solutions. Scrubbed, top-coated, buffed and varnished hard floors. Properly labeled and diluted all cleaning solutions. Dusted all furniture and fixtures thoroughly and carefully. Cashier, 01/2010 to 03/2012

Stokes Super Market – New Albany, MS

Trained new cashiers on procedures, customer service and sales techniques. Received customer payments.

Greeted customers promptly.

Assisted customers in selecting items based on needs. Processed customer returns.

Completed purchases using Point of Sale systems.

Operated a cash register for cash, check and credit card transactions with 100% accuracy. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Welcomed customers into the store and helped them locate items. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Answered customer telephone calls promptly and in an appropriate manner. Cashier, 07/2012 to 09/2014

REGAL TRUCK STOP – New Albany, MS

Received customer payments.

Processed customer returns.

Completed purchases using Point of Sale systems.

Operated a cash register for cash, check and credit card transactions with 100% accuracy. Cleaned and organized the store, including the checkout desk and displays. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Welcomed customers into the store and helped them locate items. Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Answered customer telephone calls promptly and in an appropriate manner. Cashier Waitress, 01/2015 to 11/2016

Jeanie's Whistle Shop – New Albany, MS

Consistently provided friendly guest service and heartfelt hospitality. Greeted customers and provided excellent customer service. Pleasantly and courteously interacted with customers. Education

Maintained high standards of customer service during high-volume, fast-paced operations. Built loyal clientele through friendly interactions and consistent appreciation. Handled currency and credit transactions quickly and accurately. Followed food safety procedures according to company policies and health and sanitation regulations.

Reported to each shift on time and ready to work.

Performed all position responsibilities accurately and in a timely manner. Answered customer telephone calls promptly and in an appropriate manner. Trained staff on operating procedures and company services. Managed work flow to exceed quality service goals. GED: 2009

Northeast Mississippi Community College - Tupelo, MS



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