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Customer Service Data Entry

Los Angeles, California, United States
March 08, 2018

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Awad N Awadalla

**** ******* *** -**

Culver City CA 90232

Cell 310-***-****


Dedicated Hotel Front Desk Agent Offering more than 15 years in the hospitality industry

As well as in depth knowledge of hotel desk operation .consistently delivers first-rate service

And fosters positive relationships with guests to promote customer satisfaction and loyalty

Tech savvy highly accurate and efficient in data entry and general operation.


. Customer service

. Guest registration

. Cash handling expertise

. Multi line switchboards

. Organized

. Reliable

Work Experience

Jolly Roger Hotel 10/06/2006 TO 10-10/2016

. Registered guests every visitor. Logged requests and issued room keys

. Processed guest payments for room charges. food and beverage charges. and phone charges

. balanced all rebates and other miscellaneous charges

Pacific sand Hotel 05/1999 TO 1/2010

. • Greet guests and patrons as they arrive

• Ask if guests have a prior booking

• Manage the registration process

• Ask for identification and ensure that the provided credentials are accurate

• Handle guest check-ins and check-outs appropriately

• Operate hotel switchboard, take calls and provide information and transfer calls

• Manage accurate accounting of all rooms

• Provide guests with room keys and call for bellboys

• Take reservations over the telephone, through emails and in person

• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions

• Refer guests to appropriate departments to resolve complaints or provide suggestions

• Compute bills and take payments

• Provide guests with directions around the hotel

• Contact housekeeping and maintenance departments when a problem is reported

• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them

• Balance cash at the end of the shift and generate accounting reports for the. benefit of the next shift0

Marina del rey hotel 04/2003 To 06/2006

• Assign rooms to guests and provide them with instruction on using automated keys

• Make reservations over the phone and confirm them by providing call back services

• Instruct bellhops to escort guests to their rooms and handle luggage

• Maintain information of room availability and guests’ accounts

• Perform bookkeeping activities such as position charges and computing bills

• Collect payments in the form of cash and process credit card payments

• Record guests’ comments and complaints

• Advise housekeeping staff to handle tasks when rooms are vacated

• Answer incoming telephone calls and provide information on hotel’s services

• Take and relay messages to guests

• Issue safety deposit boxes to guests when requested

• Accept and carry out wake-up call requests

• Make cash drops at the end of each shift


. Bachelor of commerce-in Egypt

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