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Network Engineer Manager

Decatur, Georgia, 30030, United States
March 08, 2018

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Milford R. Thompson - Assistant IT Director

Atlanta, Ga.



Professional Profile

Accomplished and proven IT management professional with extensive experience in leading large organizations in multi-national, global telecom and network solutions. Managed at all levels of network technology, project and program management, with a financial scope of 20 million dollars. Allies closely with stakeholders and staff members whilst engaging employees to lead business change and delivery of technology and systems.

Core Skills

-Project Management -Global IT Deployments

-Stakeholder Management -Global Vendor Management

-Vendor/Contract Management - Cloud and Mobile Computing

-Excellent facilitator - Strategic Business Planning

Career Summary

Oct 2013 – Present Assistant Director of Information Technology, GCI, Decatur, Ga.

Supports 800 staff members for all IT requirements in relation to network access, contracts and IT projects.

Senior Google mail administrator for security and account integrity.

IBM AS 400 Power 7 systems senior manager for system performance and servicing.

Cisco ASA firewall manager for all collective employee access.

Microsoft Office 365 Project Manager and lead for all IT systems.

Manages a budget of 3 million dollars a year.

Plans and develops IT roadmap for future expansion.

Supports development and procedures that enhance the overall organizational efficiency.

Key Achievements

Wrote and published IT policy letters for all applicable areas

Established IT certification program for IT staff

Achieved 100% system availability for 24 months

Expanded wireless network

Upgraded facility backbone from cooper pairs to fiber

Cut IT equipment cost by 75%

Pioneered the use of tablet devices for staff mobility

Oct 2012-Oct 2013 Systems/Network Engineer, GCI, Decatur, Ga.

Performs maintenance on computers and laptops.

Provides network support for 800 users.

Google email administrator for 400 users.

Cisco ASA 5505 adaptive security administrator.

NCP and Cisco VPN installation and management.

GCI website security manager.

Key Achievements

Eliminated 20 years of antiquated IT equipment.

Upgraded the physical security to the digital age.

Migrated IBM AS400 server.

Cut call response time down to 10 minutes.

Sept 2011- Oct 2012 Chief of Network Operations, Latin America, CIA Langley, Va.

Provides IT network operational support and training for 250 associated U.S. government personnel. Applied cutting edge technology to mission accomplishment.

Direct oversight on all aspects network, satellite and telecom deployment.

Designed and implemented end-to-end integrated Cisco Nexus systems.

Delivered IT architectural scope for increased intelligence.

Direct F&I accountability for 2.5 million dollars of IT equipment.

Key Achievements

Meet and exceeded mission goals, on time and under budget

No loss of personnel or equipment while deployed

Expanded the intelligence gathering resources

Trained personnel to run and manage the assets

Transformed interagency operability

Sept 2010 – Sept 2011 Booz Allen Hamilton Senior Consultant, Atlanta, Ga.

Trains and instructs 700 FORSCOM, ARCENT, First Army and USARC personnel on how to provision, manage, and support team sites using Microsoft SharePoint Portal. Also manages the COOP site for FORSCOM Headquarters, in the event of a national crisis. Maintains SIPR and NIPR systems as well COMSEC for designated systems.

Tasked to design, procure and instruct the first CompTIA, Security+ Class for U.S. Air Force personnel at Kessler Air Force Base, Biloxi, MS.

Instructed over 500 personnel from around the world.

Designed and trained 400 U.S. Army Battalion Commander’s on the DRRS-A software program, for asset reporting to the Pentagon.

Key Achievements

Key contributor for 7 million dollars in revenue to the firm (Booz Allen Hamilton)

Achieved a 95% pass rate for U.S. Air Force personnel, taking the Security+ training

CompTIA Security+ training officially approved by the Secretary of the Air Force

Introduced a new revenue stream to the firm

Formulated software changes for DRRS program with General Dynamics

Introduced digital media take home packages for class attendees

Created SharePoint dashboard for General Staff personnel (FORSCOM)

Jun 2008 – Dec 2009 Tier III Network Engineer AT&T, Atlanta, Ga.

Tier III data network engineer, performs software and hardware connectivity solutions for Blackberry, I-phone, and air card devices.

Cisco Enterprise switches and routers. Cisco Nexus 7000 series switch, running on the modular NX-OS firmware/operating system. Performs system configuration on Cisco BPX 8600, Cisco IGX 8400 switches, and monitors network traffic for FECN and BECN issues.

Load balancing service is provided by layer switches, HPOV and Solar Winds NTA v.3.5 by dedicated software and hardware.

Uses Visio extensively to maintain the system diagrams.

Key Achievements

Reduced trouble ticket flow from 1000 per day to 100 per day

Introduction of technical support on I Phone one and two

Decreased network down time to 10% across the U.S.

Provide services to 1.5 million customer daily

Cut ticket response time to 12 hours

May 2002 – Jun 2008 U.S. Army Fort Gillem, Ga.

Master Sergeant (P), telecommunications operations chief for First Army, G-6.

Operational and technical directional support of 7 Army Major Commands, with 10,000 plus soldiers and civilians.

Managed training and logistics for all operational forces in Iraqi and Afghanistan.

Special Operations IT support for Navy Seals, Army Special Forces and Army Rangers.

20 plus years of experience as an IT trainer and facilitator.

Key Achievements

Procured, managed and deployed all IT equipment in Iraqi and Afghanistan

IBM Blade Server upgrade for First Army, cost saving of 200,000 dollars per year in power billing

Managed budget of 7 million per year for IT equipment, for 4 years

No missed IT package shipments to Iraqi or Afghanistan for 4 years

Briefed Pentagon staff on the developments in IT for deployed forces

Designed and taught the U.S. Army’s first IED course

Trained and mobilized 300,000 soldiers, sailors and marines over 4 years

Specialized Training

Cisco, IGX 8500, Chicago, IL. Alcatel/Nortel Codex, Atlanta, Ga.

CCNA, Parsippany, NJ. CompTIA, A+, Atlanta, Ga.

Cisco, BPX 8600, Chicago, IL. SharePoint, Atlanta, Ga

Cisco, AXIS 8000, Chicago, IL. Security+, Atlanta, Ga.

Promina/IDNX, Ft. Gordon, Ga. Cisco Router Config, San Jose, Ca.

Cisco MGX ATM, San Jose, Ca. Multi-Band Switch, San Jose, Ca.

Lean Six Sigma, White Belt, Atlanta, Ga. Lean Six Sigma, Yellow Belt, Atlanta, Ga.


United States Army Sergeants Major Academy

Ft. Bliss, TX, 2007


Information System’s Security (cum laude), Capella, Minneapolis, MN, 2006


Atlanta, GA, 1995


Criminology, Brenau University, Gainesville, GA, 1995


Criminal Law, (cum laude), Central Texas, TX, 1985

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