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Customer Service Management

Arlington, VA
March 08, 2018

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*** ***** ***** ******, ********* Virginia, 22204 ● 540-***-****●


Two years of management with strong communication and leadership. Experience in diverse roles including a Management Trainee program, direct customer service, and interpersonal marketing; Maintaining an expertise in teaching and training others to facilitate growth and awareness of products. EXPERIENCE


● Routinely briefed prospective borrowers on operational workflow and overall loan process

● Routine dialogue with the realtors to craft the contract terms resulting in timely closing of the loan program

● Customer service in the management program to ensuring meeting the needs for customer satisfaction Leadership

● Trained newly hired employees perform daily operational duties

● Led clients through the application process of our mortgage programs

● Created an incentive program for team processors to ensure a quicker loan process

● Created campaigns to increase the retention of clients Management

● Assess automotive insurance and dealer accounts for the coordination of rental services

● Development of creative plans and offers promoting awareness of community services for athletes

● Served as the primary point of contact throughout the lifespan of the loan process Technology

● Taught the basics of programming and engineering for the development of robotics

● Trained newly hired employees on the specific software tools required for proficient workflow

● Develop organizational tools for projects and daily tasks of the clients WORK EXPERIENCE

Mortgage Loan Officer, Mid Island Mortgage, Lorton, VA 2017- Present Mortgage Loan Officer, CityWorth Mortgage, Fairfax, VA 2015- 2017 Management Trainee, Enterprise Rent-a-Car, Chantilly, VA 2015 Internship and Other Experience 2012-2014


Communication- Bachelor of Arts May 2015

George Mason University-Fairfax, VA GPA: 3.1


Proficient with Microsoft Excel, Microsoft Word, Microsoft Outlook, Calyx Point, Point Reservation Finder, QB Lender, License with NMLS under the following states: Maryland, Virginia, Pennsylvania, Georgia, and North Carolina.

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