Customer Service Manager

P R O F I L E

I am a result driven individual and I contain a quality of extracting this out of my fellow colleagues. I take a keen interest in assisting my team to achieve business targets. I am not one for excuses without a solution

I am professional and confident when dealing with senior management and retain this outlook with clients, suppliers and colleagues

E X P E R I E N C E

MANGER at MARLBORO ORIGINALS CLOTHING SHOP

MARLBOROORIGINALS, ROSEBANK, JOHANNESBURG 2012 APRIL – MARCH 2017

MARLBORO

Staff schedule report

Ensuring staff go about and adhere to duties as per the code of conduct

Maintaining store and merchandising of stock

Ensuring the store meets its monthly sales targets

Ensuring me and staff meets the individual monthly targets

Stock control

Ensuring that stock losses are minimal and stock is counted on weekly and monthly

Discrepancies report

Monthly timesheets for all staff

Handle queries

Daily banking report

Good housekeeping at all times

Ensure staff read the technical reports for product knowledge.

STORE MANAGER at SAN MARINA SHOE SHOP

SAN MARINA, CRESTA MALL, Johannesburg 2010 July – February 2012

San marina

Ensure the smooth flow of the area

Compiling presentations for area manger

Maintaining store and merchandising of stock in store and windows of high quality merchandise

Ensuring the store meets its monthly sales targets

Ensuring me and staff, meets the individual monthly targets

Stock control

Handle queries related to the store

Telephone report.

Ensuring that stock losses are minimal and the stock is counted on a weekly and monthly basis

Assisting area manager with

Monthly reports

Daily reports

Monthly schedule for staff

ASSISTANT MANAGER at PRIVATE SALE CLOTHING SHOP

Private Sale, Maponya mall, Johannesburg June 2008 – May 2010

Private sale provides Import clothing

Counting stock

Receiving stock

Barcoding stock.

IBT IN and OUT

Keep records and track costs going through shop

Handle queries related to the shop

Team building

Ensure the smooth flow of the shop

Assisting customer with the product

. Schedule assisting the manager

Monthly report

Daily banking

Good housekeeping at all time

SALES ASSISTANT at HUSH PUPPIES

Hush puppies, East gate mall, Johannesburg February 2005 – April 2008

Hush puppies provides shoe.

Receiving stock. .

Barcoding stock.

Stock controlling.

Giving good customer service

Assisting with customer service

Answering calls

REFERENCES

Marlboro Originals - Mrs Ana

O: 021-***-****

C: 083-***-****

San Marina shoe shop – Mr Katlholo

C: 082-***-****

Private Sale CLOTHING shop –Mrs Christine

C: 076-***-****

Hush Puppies shoe shop –Mrs Pontsho

C: 073-***-****

SKILSS

Sales / Management

-Computer literate –microsoft office

-Hard worker & eager to learn new things

-Good intepersonal skills

-Accurate, target and result driven

-Good communication and organizational skills

-An accountable,responsible team worker

-Customer focused, reliable and trustworthy

-problem solving skills function well under pressuresss

PERSONAL DETAILS

C: 078-***-****

E: *************@*****.***

AREAS OF EXPERTISE

Sales / Management

EDUCATION

Certificate

Bodyguard VIP certificate

February 2017 – current (part time)

Matric

January 1996 - December 1997

Grade 11

Kliptown high school

Eldorado

STATUS

Black Male

Marital status - Married

Drivers licence – Code 10 & PDP

Health - Excellent

Contact this candidate