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Customer Service Operator

Wausaukee, Wisconsin, 54177, United States
March 08, 2018

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David T Wolfe

W**** Wolf Lake Rd

WAUSAUKEE, Wisconsin 54177

(414) ***-**** or (715) ***-****


I have extensive experience in customer service. I am a people person and can relate to anyone, due to my life experiences. I know a little bit about a great deal of subjects. Also, I have had a job from everything to a bus boy to a short order cook, to a main cook. Recently I went to school for CNC operations. After I graduated I worked for two different companies as a CNC operator. While there I also learned quite a bit about the manufacturing industry.


I am a certified CNC operator. I also have over fifteen years experience in the restaurant business from everything to a bus boy to a main cook. I am very organized. Some would say that I;m a bit of a perfectionist. When I attended school for my CNC certification I also got a certificate for perfect attendance. If there is something that I don't know how to do at a job am willing to learn it, and I am a quick study. I am also a prolific writer. When I attended Milwaukee Area Technical College I wrote for their campus paper, and I have been writing nearly my entire life. I took every advanced English class and Creative Writing class I could while I was enrolled at MATC.


12/2016 to 11/2017

Wenthe-Davidson Engineering Company

New Berlin, Wisconsin

CNC Operator/Flex Cell Operator

• Remove burrs, sharp edges, rust, or scale from workpieces, using files, hand grinders, wire brushes, or power tools.

• Select the proper coolants and lubricants and start their flow.

• Start machines and turn handwheels or valves to engage feeding, cooling, and lubricating mechanisms.

• Set up and operate machines, such as lathes, cutters, shears, borers, millers, grinders, presses, drills, and auxiliary machines, to make metallic and plastic workpieces.

• Change worn machine accessories, such as cutting tools and brushes, using hand tools.

8/2016 to 10/2016

Denco Manufacturing

New Berlin, Wisconsin

CNC Operator

• Adjust machine feed and speed, change cutting tools, or adjust machine controls when automatic programming is faulty or if machines malfunction.

• Check to ensure that workpieces are properly lubricated and cooled during machine operation.

• Clean machines, tooling, or parts, using solvents or solutions and rags.

• Confer with supervisors or programmers to resolve machine malfunctions or production errors or to obtain approval to continue production.

• Control coolant systems.

• Listen to machines during operation to detect sounds such as those made by dull cutting tools or excessive vibration and adjust machines to compensate for problems.

• Maintain machines and remove and replace broken or worn machine tools, using hand tools.

• Remove and replace dull cutting tools.

• Stack or load finished items or place items on conveyor systems.

• Stop machines to remove finished workpieces or to change tooling, setup, or workpiece placement, according to required machining sequences.

• Set up and operate computer-controlled machines or robots to perform one or more machine functions on metal or plastic workpieces.

8/2007 to 9/2014

McDonald's Restaurant

Milwaukee, Wisconsin

Grill Supervisor

• Clean food preparation areas, cooking surfaces, and utensils.

• Clean, stock, and restock workstations and display cases.

• Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.

• Cook the exact number of items ordered by each customer, working on several different orders simultaneously.

• Maintain sanitation, health, and safety standards in work areas.

• Measure ingredients required for specific food items being prepared.

• Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.

• Order and take delivery of supplies.

• Pre-cook items such as bacon, to prepare them for later use.

• Prepare and serve beverages such as coffee and fountain drinks.

• Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.

• Verify that prepared food meets requirements for quality and quantity.

• Wash, cut, and prepare foods designated for cooking.

12/2006 to 7/2007

Blockbuster Video

West Allis, Wisconsin

Customer Service Rep

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

• Refer unresolved customer grievances to designated departments for further investigation.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Solicit sales of new or additional services or products.

8/1998 to 6/2006

Barbiere's Italian Inn

Milwaukee, Wisconsin


• Bake breads, rolls, cakes, and pastries.

• Coordinate and supervise work of kitchen staff.

• Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters.

• Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.

• Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.

• Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.

• Portion, arrange, and garnish food, and serve food to waiters or patrons.

• Season and cook food according to recipes or personal judgment and experience.

• Substitute for or assist other cooks during emergencies or rush periods.

• Turn or stir foods to ensure even cooking.

• Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption.

• Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.

5/2004 to 8/2005

Steve's On Bluemound

Milwaukee, Wisconsin

Short Order Cook

• Accept payments, and make change or write charge slips as necessary.

• Clean food preparation equipment, work areas, and counters or tables.

• Complete orders from steam tables, placing food on plates and serving customers at tables or counters.

• Grill and garnish hamburgers or other meats, such as steaks and chops.

• Grill, cook, and fry foods such as french fries, eggs, and pancakes.

• Perform food preparation tasks, such as making sandwiches, carving meats, making soups or salads, baking breads or desserts, and brewing coffee or tea.

• Perform general cleaning activities in kitchen and dining areas.

• Plan work on orders so that items served together are finished at the same time.

• Restock kitchen supplies, rotate food, and stamp the time and date on food in coolers.

• Take orders from customers and cook foods requiring short preparation times, according to customer requirements.


Certified in CNC operations, won an excellence award for an article I wrote for the MATC Times, and I recently won a statewide creative writing contest.

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