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Data Center Operations and Facilities Manager

Lombard, Illinois, United States
March 08, 2018

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Robert J. Battaglia

** *. **** **.

Lombard, IL *0148

Cell: (847) ***-****

Objective: To obtain a Management/Technical position that will allow me to use my experience and knowledge of Information Technology, Computer Operations and Data Centers Facilities. I have over 20 years of Data Center management experience in large corporate multi-platform environments. I enjoy the technical aspects of the job as well as the project planning/ administrative/ budgeting functions. I have had good success building teams that work together well under the Information Technology umbrella including Computer Operations/Help Desk, Network Infrastructure, Project Management, Physical Security, Colocation, Disaster Recovery, Storage & Backups, Data Center Facilities, Vendor Management and Print Archiving & Distribution. The last 17 years I've been at Presence Health/Resurrection Health Care doing Data Center/Computer Operations/Help Desk Management. The last 6 years I've been doing mostly management of our 12 Data Centers - Vendors, Power, Racks, Wiring, Physical Security, Cameras, Fire Suppression, PDUs, UPS,s & Generators. I'd like to stay in the Data Center realm, Management, Colocation, Operations... I've been responsible for Budgeting, Project Management & Disaster Recover as well and have been managing all facets of the 200 person facility that houses the Data Center in Elk Grove.

Environment: Most of my experience has been managing and supporting Large 24 x 7 Multi-Platform Data Centers. The environments have included IBM Mainframes, UNIX, Linux. Risc Processors & AS400 computers as well as Windows servers. I also have worked with EMC & IBM SAN hardware, STK Tape Libraries and Large Xerox Laser printers.

Currently my responsibilities include the day to day Computer Operations technical/ financial/administrative functions, management of the Computer Operations staff and Project Manage all Data Center projects. I oversee & document the UPS/power, Fire Suppression, HVAC Environmental systems, and Physical Security/Racking/Floor layouts for all of Presence's 12 Data Centers. Also I am responsible for the data center/facilities budget, vendors and maintenance contracts for the upkeep of the 2 corporate Data Centers and the 10 smaller computer rooms located within Presence's hospitals. I am currently investigating Colocation facilities to move & replace one of our corporate Data Centers. The core business/hospital systems I manage are by EPIC and Meditech. EPIC primarily run on an IBM Risc and Windows platform connected to IBM 8880 SAN hardware connected to via Citrix on an all Cisco network. Meditech runs on HP Unix hardware with EMC SAN storage. Excellent in Microsoft office Suite products.

Software: Currently I administer APC InfraStruXure DCIM Software to manage power/UPS/HVAC in the computer rooms/racks, Anacomp online report archival and viewing, Access-IT security software to manage the door/badge access & Milestone cameras software for all the IS areas in all sites. Excellent in Microsoft Office Suite products.

Projects I've managed:

- Expanded main Data Center from 3000 to 5000 sq. ft.

- Installed new UPS's in several Data Centers.

- Installed new IBM server, storage and Nutanix hardware for the EPIC system upgrade.

- Migrated mainframe & AS400s from aquired hospitals to Elk Grove Data Center.

- Replaced Halon fire suppression system with Inergen system.

- Implemented a HIPAA compliant physical security system with badge readers/cameras.

- Other projects...

Hardware: Currently IBM Risc & 9179 AIX and HP 8400, 7410 & 2470 HP/UX Servers, STK L700 tape libraries and IBM 8880 & EMC Symmetrix, Clariion & Centera storage.

Previously: IBM 7060-H30 mainframe - MVS, STK 3490 Timberline tape silo unit as well as manual IBM 3590 & 3490 tape drives, IBM ES9000-7121, AS/400s, 3083, 4341, 3090, 370/***, **** & 4345 printers, IBM 3330/3350/3390 DASD and Xerox 4635, 4135 & 4090 laser printers …

Support: I am on call 24 x 7, as I have been most of my career, for any hardware, security and facility issues in any of the Data Centers. I had been first line mainframe on-call support for much of my career until we retired it in 2010. I have previously implemented or administered: TSO/ISPF, JES2, CICS, DB2, CA-1 & TSM (tape management), ASAP, Control-M (job scheduler & console automation), ViewDirect and Control-D (report distribution), and Beta44 (tape stacking) software, ACF2 mainframe security, Maxxess physical security, CA-1 & Tivoli Storage Management (tape backup), SAR (report archival), Express Delivery (report distribution), Zeke (job scheduler), PNMS3 (problem mgmt), and have done Xerox laser printer programming.

Experience: Presence Health September 2000 to December 2017

(formerly Resurrection Health Care)

Elk Grove Village, IL Data Center Operations & Facilities Manager

TTX Company March 1999 to September 2000

Chicago, IL Computer Operations Manager

Budget Rent a Car January 1992 to March 1999

Lisle, IL Computer Operations Manager

Allied Van Lines March 1989 to January 1992

Naperville, IL Computer Operations Manager

Positions: Data Center Manager, Operations & Facilities - Presence Health (20,000+ employees)


- Manage Data Center Operators staff at the 2 corporate data centers - 12 people - as well as responsibility for the 10 lights-out “satellite” data centers located in the Presence hospitals.

- Capital & Operational Departmental budget responsibilities for Data Center Operations personnel, hardware, software, maintenance, facility services, projects, training...

- Guides/oversees/participates in project planning for technical system implementation and modifications activities in all Presence Data Centers.

- Enterprise backups.

- Manage Data Center facility equipment for 10 facilities: Fire Suppression, UPS, HVAC, Wiring, Generator, Physical security, Security cameras, Water detection, Temperature/humidity.

- Contract and Schedule all preventive maintenance for the Data Center facilities.

- Responsible for physical security and badge access for all Information Services areas in all the Presence facilities.

- Review, recommend, select & implement Data Center Operations automation software.

- 24 hour on-call for any type of Data Center issue/problem.

- Maintains mechanisms for continual monitoring of all infrastructure systems (hardware and software), service levels, customer relations and quality output from Operations.

- Manage the maintenance of Data Center Operations documentation and procedures.

- Vendor Management.

- Plan & schedule personnel training.

Manager, Data Center Operations - TTX Company


- Manage Data Center Operations, Operations Analysts/Production Control, Job Scheduling, Report Distribution and Data Control personnel - 14 people.

- Departmental budget, personnel training ...

- Manage Data Center HVAC facilities: Halon, UPS, A/C, Generator…

- Operations team leader for Disaster Recovery testing - Sungard.

- Implement/Manage: Beta 44/45 scheduling management software, HSC & ExLM software for the STK tape Silo and Beta 55 tape stacking software.

- Manage the administration of CA-1, Offsite Tape Storage/Vaulting for Disaster Recovery, CA-Scheduler, OPS/MVS, ViewDirect, ExLM & Beta 44/45 & 55.

- Put together Project Plans for projects in my area.

- Review, recommend, select & implement Data Center Operations software.

- 24 hour on-call for any type of issues/problem.

- Manage the maintenance of Data Center Operations documentation and procedures.

Data Center Manager - Budget Rent a Car


- Manage Data Center Operations, Help Desk & Production Control - 16 people.

- Departmental budget - personnel and hardware.

- Train 3 Scheduler/Ops Analyst/Production Control Analysts on the Mainframe platform during migration from AS400s - then backed up the mainframe Ops Analyst.

- Implement ASAP scheduling system, PNMS3 problem/change management software, DOCU/TEXT automatic documentation software and JOB/SCAN for syntax & standards checking on the mainframe, RTAPE Tape management software on the AS400s and ADSM tape management on the RS6000s.

- 7x24 on-call for any type of issue/problem.

- Monitor Operations documentation and procedures.

- Manage Data Center HVAC facilities: Halon, UPS, generator…

- Plan & Schedule all Operations personnel training.

- Member of the Standards, Problem & Change, and Disaster Recovery committees.

Computer Operations Manager - Allied Van Lines


- Departmental budget – personnel, hardware & maintenance.

- On 24 hour call for any type of problem (jcl, hardware, scheduling Ops Analyst duties in lieu of having one.

- Manage Operations, Data Control, Data Entry & Production Control Supervisors and their staffs - 14 people.

- Coordinated weekly Change Management meetings.

- Install and Implement ZEKE Scheduler & SAR report archival system.

- CA-1, ODE (online data entry) & Xerox 9790 administration/programming & ACF2 security officer.

- Manage the telephone system - reporting and programming hardware.

- 3174/3274 controller microcode maintenance.

- Review, recommend & implement operations hardware/software.

- Member of the problem/ch ange management committees.

Education: Indiana University, Bachelor of Computer Science

References: Available on request

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