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Technical Support Desktop

Wichita, Kansas, United States
March 08, 2018

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James T. Grimwood

**** ****, **** ******, ********* 620 Wichita, Kansas 67208 Phone: 316-***-****;

Computer Support Specialist

Over 17 years of successfully providing technical assistance, support, and advice to individuals, organizations, and contributions to team projects on computer, audio visual, and network systems. First five years focused on computer manufacturing, the remaining 12 years focused on computer support systems. Experience includes preparing training manuals, instruction on computer and network systems to end users, and providing network and help / service desk support. Experience in account creation in Active Directory and Exchange. Creating and applying Group Policies.


Computer Information System Specialist Computer Desktops Network Infrastructures Systems Computer-Based Testing Programs Computer and Network Troubleshooting Statistical Quality Control(Lean 6 Sigma) Active Directory


Machines – IBM PC, Macintosh, HP 9000, AS/400, RS/6000

Languages – Assembler, Basic, C, C++, FORTRAN, Pascal, SQL, HTML, IOS

Programs – Microsoft products, Citrix, SAP, Lotus 123, PeopleSoft, Lotus Notes, VMware Cisco Call Manager

Operating Systems - DOS, Macintosh, OS/2, UNIX, AIX, Qnx, Vms, OS/32, Windows 2000-2003, Window NT, and Windows Server, Workstation 4.0, Novell 4X and 5X, Windows 3x-10, Internet


Microsoft Certified Professional (MCP)

Microsoft Certified Professional + Internet (MCP+I)

Microsoft Certified System Engineer (MSCE) (Certification Number: 319200)

COMPTIA A+ (Certification Number: COMP 10425347)

Network+ (Certification Number: COMP 10425347)

EMC Clarion certified


Peak Systems – November 2016-August 2017

IT Contractor

Worked on Windows 10 deployment at the Pfizer Pharmaceuticals plant in McPherson Kansas. Transitioned to End user support. Duties include IMAC, Break/Fix on Lenovo desktops and laptops and Ricoh printers and multifunction unit. Also set up Cisco VOIP phones using Cisco Call Manager.

Apex Systems- April 2016-August 2016

IT Contractor

Project to install Symantec Endpoint Encryption for 1800 computers for Via Christi Health System

Compucom July 2015- December 2015

IT Contractor

Working on Windows refresh project for Walmart stores.

Second stint with Compucom doing IT end user support for the T-Mobile call center in Wichita

Unisys November 2013 – May 2015

Customer Engineer

Primary duties providing end-user support for American Red Cross Central Plains region. Duties include IMAC break/Fix computer and printers

Secondary duties – Providing Dell warranty support for Western Kansas

Provided support for EMC storage products.

Self-Employed January 2012 – October 2013

Independent Computer Support Specialist – Various Locations

Infotech Enterprises America, LTD.

330 Roberts Aveune, Suite 102

East Hartford, CT 06108

Responsibilities: worked on Wal-Mart Thin Client deployment for over 24 stores in Kansas and Nebrasks

Nityo Infotech Corporation

Suite 1116, 666 Plainsboro Road

Plainsboro, NJ, 08536

Responsibilities: worked at Bombardier/Learjet in Wichita, KS and assisted desktop support technicians in the surge of backlogged system troubleshooting. Duties included imaging desktops and workstations Ks to assist desktop support techs catch up on tickets they were behind. Duties include imaging, upgrading hardware and software component, and repairing desktops and workstations


230 North Mosley Street, Suite B

Wichita, KS 67202

Responsibilities: Worked at the American Red Cross imaging several hundred laptop computers and Imaging Windows 2003 server on Flash sticks. Assisted in the assembly of portable network training solutions in support of new collection software used by the Red Cross.

Personnel Services, Inc.

301 North Main Street, Suite 340

Wichita, KS 67202

Responsibilities: Imaged 140 laptops using the System Center Configuration Management console to image form the network

James T. Grimwood Page Two

Cox Communications April 2010 – January 2012

Technical Support Representative

Responsible for providing Cox Customers, through the Cox Communications CALL Center with technical support with their Cable, Digital Telephone, and Internet service. Duties included troubleshooting internet connections, verifying wireless router settings, and providing support for email clients. Other responsibilities included setting up email accounts on mobile devices, troubleshooting wireless networking issues, and resolving VOIP communications.

Self-Employed January 2012 – Present

Independent Computer Support Specialist – Various Locations

See Above

IBM Global Services November 2005 – February 2009

Information Technology Specialist

Responsible for providing 2nd tier desktop support for ATT in Wichita, KS and surrounding areas. Duties included disk imaging and software installs, hardware and software troubleshooting, end-user training, and IMAC activities that included inventory of new equipment, imaging, wiping data from old drives, and preparing outdated equipment for shipping. Additional duties included, computer equipment inventories, remote assistance for distance customers, and installing and troubleshooting CALL CENTER telephony software. Responsibilities also included work with the Case New Holland plant in Wichita with the additional duty of performing Mainframe Print Jobs.

TEK Systems, Inc. March 2004 – October 2005

Information Technology Specialist

Responsible for providing technical support on Personal Computers, Server exchanges, and laptop memory upgrades. Responsibilities also included work with Boeing Enterprise Help Desk, which involved assisting users with remote access issues including setting up wireless routers and cards, configuring Outlook and Advanced Security encryptions, and troubleshooting telephone, hardware, and network issues. Efforts also included assisting users with the setup of Blackberry devises and wireless network.

Protection One January 2000 – February 2004

System Administer II

Responsible for providing network administration for over 60 servers and 2500 users. Duties included developing and establishing group polices, AD &Exchange account creation; preparation and racking of servers, and remote troubleshooting of servers and workstations. Duties also included installing network print queues, installing and remotely monitoring networked printers, configuring Cisco Routers, and running network backups. Additional duties included installing and configuring Citrix on supported serves and desktops and administering Print Queues on the Citrix server.

CCH Tax Solutions, Inc. September 1994 – December 1999

Technical Support Representative

Responsible for providing telephone technical support for a professional tax preparation package. Technical Support duties included troubleshooting and user repair for hardware and software issues, network installations, CD-ROM and SCSI, and remote communications. Duties included performing software testing and validation on application software. Additional duties included testing computer hardware, operating systems, and networks for compatibility with Tax preparation products, and providing Y2K compliance testing.

El Paso Natural Gas Company March 1993 – August 1993

Technical Field Representative

Temporary position providing hardware and software support for over 200 users in eight separate locations. Responsibilities included providing hardware and software configuration, operator training, remote communications, hardware repair and replacement, and networked printer and SCSI installation and setup.

James T. Grimwood Page Three

Gas Company of New Mexico November 1989 – March 1994

Systems Engineer

Responsible for implementing the transition from a minicomputer based SCADA system to a PC based system-using QNX. Efforts included the design of a partial automation solution for four remote compressor stations and development of a remote data collection system for gas well status and switching from loading to remote mainframe. Efforts also included the initiation of an electronic flow measurement interface to a current data collection system.


Butler County Community College November 1995 – February 1998

Studies – Computer Science

Classes included introduction to LAN, LAN I and LAN II, Internet, Web Page Design, NT Server 4.0, and UNIX Fundamentals.

San Juan College September 1990 – May 1993

Studies – Computer Science

Classes included Pascal I & II, Data Structures, C, C++, Macintosh; and Database Management Systems.

Wichita State University January 1986 – January 1989

Studies – Industrial Engineering

Graduate Level Classes included Engineering Math I and II, Statistical Process Control, Industrial Robotics, Manufacturing Methods, Fiber Optics, and Statistics I & II.

Kansas State University August 1972– December 1976

Bachelor of Science in Electrical Engineering; Minor in Economics

Specialized Studies – Digital Design and Microprocessor programming (Basic, FORTRAN, Assembly and APL)


Available on Request

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