JANET MACATANGAY PENTENIO
Barangay Mahabang Parang, Batangas City
Seeking a position in a well=established company in which my educational background and experiences can enhance company growth
Tertiary : Batangas State University – Rosario
Namunga, Rosario, Batangas
Course : Bachelor of Industrial Technology
Major : Computer Technology
2007 – 2012
Secondary : Dagatan National High School
2000 – 2001
Primary : Bacao Elementary School
Bacao, Taysan, Batangas
1996 – 1997
CUSTOMER SERVICE REPRESENTATIVE
Handles customer concerns and complaints with the objective of promoting customer Goodwill and satisfaction as well as promotes a harmonious relationship between the company, it's customers and the brand general.
Ensures that total quality customer service standards are properly implemented beginning from customer entry, inquiry, payment, and after-sales sevice.
Assists in the replacement of customer returned units.
Coordinates with supplier's service centers for the customer-related concerns.
Maintains complete documentations and monitoring for all item movements related to customer unit returns, exchanges and repairs.
Maintains guidelines and procedures of pulling out units nag ascertains that such is properly implemented through arrangement of raw data essential for Branch Accountants preparation of debit memo.
Monitors all reports from stores regarding control of units including small and big items for proper coordination with the respective service centers for services of replacements.
Performs other duties that may be assigned by the immediate superior.
QUALIFICATIONS AND STRENGTHS
• Two years of experience as Product Specialist/Officer In-Charge
• Performs sales functions and assists in the daily store operations specially in promoting the merchandise to the customers.
• Provides good and quality customer service in order to attain the maximum customer satisfaction.
• Projects a positive corporate impression to the market.
•Communication-uses positive language clearly communicates information with the customer, able to elicit feedback from customers.
• Courtesy-is able to maintain a pleasant, patient and calming presence and to treat people with dignity.
•Ability to work on extended work hours.
•Maintains cleanliness $ orderliness of the work place.
ESSENTIAL /FUNCTIONAL COMPETENCIES
•Leadership-demonstrate sales competencies in cross-selling practices.
•Product Knowledge-has a good grasp of general product specifications and details enough to identify, inform and explain relevant information regarding customers service.
•Responsible in manning showcases at all times, assists in non-sales activities such as inventory replenishment and maintaining selling area cleanliness.
•Makes suggestive selling and assures that special and new item is pushed through attractive display.
•Conducts daily inventory of stocks in assigned area and submits report to immediate head.
•Performs other duties as assigned.
"Customer Service Representative"
Puregold Price Club
Brgy. Calicanto, Batangas City
August 15, 2016- Up to present
Western Appliances- Batangas
Puregold Price Club
Brgy.Calicanto, Batangas City
June 10, 2014-August 14, 2016
Skies Merchandise Sales Corp.
#2159 Jose Abad Santos Ave. Cor. Batangas St. Tondo, Manila
November 03, 2005-August 31, 2006
Robinsons Department Store
Robinsons Galleria Branch, Ortigas Center
March 20 - August 19, 2005
SM Megamall, Mandaluyong City
August 15-December 15, 2003
I hereby certify that the above information are true and correct to the best of my knowledge and belief.
JANET M. PENTENIO