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Management Customer Service

Pune, Maharashtra, India
March 08, 2018

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Anand S. Mishra

Mobile: 922******* / 983******* Location : Thane/Mumbai E-mail:,


Master of Material Management with 15 years & above of significant experience in Supply Chain Management, Procurement, Logistics and Warehouse Management.

Presently associated with Altius Digital Pvt Ltd. As a Head Logistic Operation Handle Multiple Location All India Since May 2015

Possessing sound knowledge of Operation management and coordination

A keen planner and strategist with proven abilities in addressing operational issues, resolving performance and achieving desired objectives.

Distinction of providing end-to-end logistics solutions to major clientele.

An effective team leader with communication, interpersonal skills & exposure in managing taskforces.


Supply Chain Management

Monitoring the receiving of material as per the company laid guidelines

Streamlining the system and procedures for effective control for ensuring ready availability of materials.

Synchronizing supply and demand while balancing inventory exposure across the supply chain.

Supervising operations to ensure efficiency in all aspects of the customer service delivery cycle; resolving critical issues in warehousing, inventory, delivery, billing, service, pricing or operations by interacting with the concerned vendors / departments.

Vendor Management / Procurement

Preparing purchase order after negotiations, releasing monthly delivery schedules & liaising with concerned vendors & transportation authorities for further proceedings.

Meeting customer orders by implementing and monitoring effective procurement schedules along with finalizing the specifications of the materials and establishing the quality & quantity limits for effective inventory control.

Warehouse Management/ Inventory Management

Monitoring and ensuring the quality storage of raw material within the warehouse as per the company guidelines and a process to continuously improving inventory turns.

Managing the Cycle Counting Program & ensuring the 'Inventory Accuracy' above the defined levels.

Monitoring real time transactions and implementing 5 S in all warehouse functions.

Regularizing material receipts and ensuring the fluidity of stocks from stores to assembly line.

Conducting error free audits check & revamping the procedures as when required to ensure trouble free warehouse operations.

Organising stocks holding analysis like ABC & Ageing Analysis with respect to inventory turns.

Resolving any issues / crisis ensuring smooth functioning of warehouse operations.

Meeting cost effective inventory control of raw materials by doing proper material planning & budgeting.

Handling various activities like receipts, storage, stock verification, inventory control & dispatches, order processing and collection.

Maintaining stock of material without any variance by conducting stock verification and documentation.

Operations Management

Coordinating with Purchase Dept. for effective Delivery Commitments from Vendors and with Finance dept. in resolving any payment issues

Implementing world-class procedures & monitoring techniques like FIFO, etc.

Arranging for department meetings on weekly basis to ensure all issues are resolved amicably.

Managing MIS Report Generation & updating to the top Management.

Maintaining MIS and records pertaining to operations and inventory of materials as per customer's requirement.


Handling logistics operations to provide timely delivery of consignments involving liaising with regulatory authorities, transport companies and other external agencies.

Monitoring and analyzing the loss in transit and undertaking measures to control the same.

Taking adequate measures to monitoring, analysing the performance of transporters pertaining to cost, quality and delivery norms.

Overseeing the logistic functions and negotiating with transporters for cost effective transport solutions.

Finalizing Contracts with clients & developing plans and schedules to enable timely deliveries of material.

Team Management

Conducting and handling trainings to members for skills enhancement and updating knowledge on Compliance as per ISO, ERP and Company Procedures / Regulations.

Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst Team members.


Altius Digital Private Ltd.

Head Operation Logistic Manager May 2015 To Till Date


Seagull Logistic

Warehouse & Logistic Branch Manger April 2009 To April 2015

Handling Project of ZTE Telecom, Vodafone, Ericsson, MTS, Loop & Tikona Projects.

Job Responsibility :-

Responsible for Warehouse, Transportations & Billing Part interact with customer to smooth Operation

Stock Audit & new Setup Warehouse projects related work Handling Various Branches in India Multiple location

Inventory Management, Monitoring the quality, quantity, cost and efficiency of the movement and storage of goods;

Responsible for warehouse management & Logistics planning for Planning Vehicle Route. And Negotiate with carriers for services and preferential rate

MIS Reporting and Reconcile and follow up payment record with Customer

Develop and implement transportation service policies, standards, guidelines, technology and procedures

Plan, develop, and implement warehouse safety and security programs and activities

Responsible for handling logistic, warehouse setup and Implementation for smooth functioning of systems. Handling spares Management

‘Capricorn Logistics Pvt. Limited’

Warehouse & Logistic Manager Oct’07 To March 09

Working For the Projects of Idea, Excel & TTSL

Job Responsibility :-

Responsible for all warehousing Activity . Ensure accuracy in processing customer order, item retrievals & dispatches as per defined process flow & maintain the related records and also preparing Mis Report.

Monitor time sensitive dispatches of good & monitor receipts, dispatches & Inventory .

Ensure accuracy in processing customers order & Dispatches as per defined process flow & maintained all the related records.

Conduct physical verification of inventory on monthly basis & reconcile with systems stock.

Plan & co-ordinate with the transportation, material pickup & delivery and ensure adherence to service contact with customers.

Planning the management of labours for extracting the maximum productivity in the time period allotted .Identify areas of quality failures & take step to rectify the systems.

Spear Logistics Pvt. Ltd.

Sr. Executive – Operations & Warehosuing June ’06 - Oct’07

Working For the Projects of Bharti Cellular Ltd. (Airtel)

Job Responsibility:-

Responsibility for inventory control involving high valued electronics components for providing Basis Telecom Services.

Receipt of Imported telephone equipments such as Nokia, Siemens, Switching Systems & Gsm Material as per the bill of entry, purchase order, invoice and packing list.

Relevant updating to the wms oracle, non-oracle & infra systems for receipt issue and return.

Working in co-ordination with material requesting department & contractors in relation to the requirement of material.

Effective usage of bar coder in the inventory process for capturing the material into systems the relevant part no & Serial No.

Preparing material for dispatch vide material request made by site engineers.

Updating daily stock & report and dispatches status send it to Bharti, Nokia .

Planning next days dispatches confirming access to site engineers overall .

Other administrative work like handling independently & petty cash.

Planning of faulty material recd and to repairs it and ready to dispatch.

Ultra Distributors Pvt. Ltd.

Whs. Executive. March ’05 - May’06

Job Responsibility :-

Physical and computer checking of material every month and stock verification .

Arrange transport as per volume of goods ready to dispatch .

Supervising loading at time of dispatch and arrange where inwarded materials.

Planning next day dispatch and updating daily report to head office .

Prepare purchase order and sales order and credit note .

Prepare invoice and petty cash book & some whs. Related audit work.

Provide the necessary warehouse support to whs. Manager and inventory with auditors in each month.

Ensure quick delivery and maintained proper systems

Pearl White Garments Cleaners

Accountants & Stock Asst. Jan ’02 – Feb ’05

Job Responsibility :-

Prepare trial balance and ledger of company .

Computer and handling sales and purchase ledgers .

Prepare purchase order and sales order and credit note

Preparation and distribution of staff salary and o.t. and other admin dept. related work.

Payment follow up on due date and some collection of payment.

Stock maintaining and some audit work .

Maintained the bank reconciliation statement and petty cash book & prepare .

Post the goods receipt against the purchase order in relation to commercial invoice.

Overall responsibility for all systems function and developed and maintained commercial database in the line with prescribed formats and guidelines .

IT Credentials

Proficiency in computers, including WMS ORACLE & Tally, Sap,Warehouse Management Software


Bachelor of Commerce (BCOM) 2005

Mumbai University

Diploma in Material Management 2008-09

Welingkar Institutes of Matunga

Diploma in Office Automation and Graphics 2001


Date Of Birth : 07-06-1983

Martial Status : Married

Nationality : Indian

Languages Known : English, Hindi, Marathi

Current Ctc. : 720,000/-(including allowance)

My strengths:

è My punctuality in warehouse .

è My hardworking nature and zeal to learn new thing everyday .

è High interest in whatever I do

è Taking responsibility personally and doing thing own to seek perfection .

è An analytical mind with a logical thinking and good interpersonal skills.

è Good communication and inter personal skill and storing team work philoshphy.

è Experience in service industry (Warehouse And Logistics Field ).

è Good Communication and interpersonal skills and strong team work philosophy.

è A Capacity to do persistent hard work and would enjoy working under

Challenging circumstances.

Grateful, if you could offer me a chance to work under your Firm.

Contact this candidate