Customer Service Representative
Resume:
Maureen Obede-Wynne
Dallas, Texas
*********************@*****.***
EDUCATION
Bachelor of Arts - Communications
University of Nevada, Reno, NV
December – 2000
SUMMARY – Over 7 years of diverse Customer Service in semi-technical environments
SKILLS - Advanced MS WORD, EXCEL, & POWERPOINT; CRM Database apps
WORK EXPERIENCE
CUSTOMER SERVICE ADVOCATE
TARGET SUPERSTORE, DALLAS, TX, 05/08 – 09/08
Updated the wedding registry, checked items on children's registry. monitored inventory Re-ordered missing items, ensure there is sufficient change in the register, restock all items, and make sure all clothing is returned to proper isle. Greeted the customers, handle returned items verifying their condition, entirety of parts, and validity of receipts.
CUSTOMER CARE REPRESENTATIVE
T MOBILE, Frisco, TX., 02/07 – 01/08
Performed connectivity troubleshooting on Mobile Phones via a complex methodology. Re-ordered SIM cards, assisted with email feature, SMS text messaging, and international calling feature. Performed intake of credit card payments. Assisted with questions regarding balances, disconnections, reconnections, installing I-tunes and correcting unwanted charges added by mistake and other Billing System issues. (Care Center has shut down.)
CUSTOMER CARE REPRESENTATIVE
DELTA DALLAS STAFFING, Dallas, TX, 09/06 – 01/07
Entered orders for the Christmas catalog, mailed them corrected returns. Handled inbound Sales including suggesting other options for items no longer carried. Added sport items to order form, returned items ensuring they are issued an address and picked up from delivery point or taken to the post office.
CUSTOMER SERVICE REPRESENTATIVE
ALLIANCE DATA, Dallas, TX, 01/04 - 07/06
Set up new accounts for Electric Utility service; Received and entered payments made to accounts, verified locations, issued reconnects, offered payment arrangements, changes in mailing address, performed credit checks, Reconciled all information on accounts, checked routinely for area outages, sent
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