Sign in

Engineer Technical Support

Oklahoma City, Oklahoma, United States
March 07, 2018

Contact this candidate


Broad Based Experience

Oklahoma City, OK 73162 405-***-****

MBA, Project Management (2012) - Jones International University, Oklahoma City, OK

Masters, Information Systems - University of Phoenix, Austin, TX

Electrical Design Engineer / Project Management / Network Engineer (Security)

Electrical Design Engineer with extensive experience in all aspects of electrical engineering and wireless test applications. Expertise in managing networking/data layer activities including constructing private, high-speed networks. Network Engineering Administration and support of robust communication/data networks with extensive experience in broad array of many different technological concepts. Expertise in network protocols, service protocols, connectivity. Comprehensive background in web/internet design and Network Administration. Web site and application administration with Windows Server 2003 and IIS 6.0 (Internet Information Services) software tools.

Seeking opportunities in Network Engineering and Cloud based security.


•ASA 5500, Cisco based LAN/WAN networks, VPN, VOIP, including Cisco 2900, 4500, 6500-7000 series up to MDS-9000 switch. 675, 2600, 3800, 7200, 7600 series routers, (Cisco Configuration/Programming, Installation, Troubleshooting/Repair and remote support)

•15+ years Network Engineering, 4-years network security firewall/switch control.

•Implement and manage security for mobile VPN access regarding Mobile corporate web applications.

•Security guidelines are evaluated on a daily basis as firewall change requests are reviewed.

•Managed multiple web servers with Microsoft –IIS to plan and troubleshoot network configuration.

•Executed superior network surveillance, fault isolation, and resolution for support of Hyperstream Frame Relay and ATM/CD Suite of products.

•Proficient in network topology and design/coding for ISP and enterprise networks.

•Hardware/Networking: Cisco based LAN/WAN/VPN networks, Routers (Cisco/3Com), switches (Cisco/3Com/Foundry), hubs, LIU/CSU/DSU, category 3/5/6 cabling for Ethernet and telephone, RJ11/12/45 crimp, 66- & 110-block cross-connect and phone closet cabling, ISP, enterprise networks, network traffic.

•Operating Systems: Linux (Slackware, RedHat, Debian), UNIX, Microsoft Windows (9x, NT, 2k, XP, Vista), Microsoft Server 2003.

•Network Protocols: TCP/IP, IPX, NetBEUI

•Service Protocols: ftp, telnet, ssh, http, ssl, nis, syslog, smb, imap, snmp, pop3, dns, traceroute

•Connectivity: Analog Modem, ISDN, xDSL, Cable modem, Frame Relay,OC48/OC3, T1/T3, DS0/DS3, Ethernet, token ring, FDDI/CDDI, RS232

•Software: CAD, MS Office (Word, Project Manager, Access, Outlook) Netview and Solarwinds monitoring tools, Linux applications, Internet Information Services (IIS) 6.0.


THE HERTZ CORPORATION, Oklahoma City, OK 2014 - Present

Infrastructure Engineer – Network Security

Provide standards-based network security documentation, configure standards-based network security hardware, management software, and operating systems for all network security elements.

•Support standards-based network security hardware, management software, and operating systems for all network security elements.

•Work closely with CERT and other departments on security incidents.

•Participate in peer-reviews/whiteboard sessions to ensure that network security standards are being followed and to finalize security hardware/software/operating system configurations.

•Provide proactive recommendations for improvements to network security environment.

•Perform tier III troubleshooting as required.

•Work closely with GUC Analysts on security designs for standard requests.

•Work closely with GUC Incident Response Center for global support concerns.

•Work closely with global field support personnel for completion of global field projects.

•Evaluate network performance, and capacity to insure that the business needs are met.

•Maintain relationships with all relevant vendors.

•Ensure the completed infrastructure meets standard configuration, performance and availability requirements, including matching to the Enterprise and Strategic architectures.

•Ensure compliancy with all MIS and application standards, including all relevant regulatory corporate compliance (PCI, SOX, HIPPA, GLBA, etc…)

TEK Systems/Chickasaw Nations Industries (MSPRC contract), Oklahoma City, OK 2012 - 2014

Network Engineer

Implemented and maintained enterprise telecommunications, Cisco VoIP, infrastructure,provided technical support to users of varying technical knowledge at all sites. Maintains an inventory of installed software, managing software licensing and creating policies and procedures. Coordinates with hardware and software vendors to resolve issues and verify timely delivery of products. Creates user accounts and manages access control based on security policies. Installs, upgrades, and maintains hardware and software including Cisco routers, switches, IOS, Call Manager, Unity Voice Mail, and IPCC Express. Troubleshoots and resolves hardware, software and network performance, connectivity, and related network problems. Creates and updates network diagrams and technical manuals. Maintains inventory records and diagrams of network equipment, switch port VLAN allocation, cable systems, WAN/Telecom circuits and floor plans.

•Security: Review Internet Authentication Service (IAS) security logs. This service restricts network access based on IP address. The Access Control System (ACS) log files are also monitored. TACACS+ is an Authentication, Authorization, and Accounting (AAA) protocol. This protocol authenticates for network devices such as routers, switches, and firewalls. The primary goal is to make sure non-authorized users are not trying to access the company’s core network.

•Works in a team environment and is expected to assist other team members as needed. Trains co-workers on work processes as requested by management.

DELL, INC., Oklahoma City, OK 2012

Client Technical Support Associate

Provided telephone/email/ and remote diagnostic technical support of hardware, systems, sub-systems and/or applications for customers. Answers questions about installation, operation, configuration, customization, and usage of assigned products. Verifies warranty entitlement. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation. Support sales organization through customer care activities. Increase sales efficiency and effectiveness. Assist in selling Dell's products and services (via telephone, web or e-mail) to specified customer segments.

ACS Inc., A XEROX company (U.S. Cellular), Yukon, OK 2010 - 2011

IT Network Administrator

Installation and troubleshooting for hardware and application support with new network configuration. Cisco routers and VOIP.

•Monitor implementation of changes, additions and updates to the network LAN/WAN.

•Implement changes/upgrades to Cisco LAN/WAN/VPN, Routers, and Switch Configuration.

•Current responsibilities include installing and imaging workstations for the new call center along with keeping the routers and switches updated and working properly with current configurations.

•This project was a large network, 700+ users, which required a simplified way to manage the cluster of switches. Using the Rack and Stack technology creating a unified management method using a single IP address for the entire cluster. This gives the appearance of a single switch with the port capacity of the sum of all of the ports on the switches in the cluster. Another advantage is the provided redundancy in case any single switch fails.

ERCOT, Taylor, TX 2008 - 2009

Network Model Engineer

Monitored implementation of changes, additions and updates to a transmission network model

•Implemented changes/upgrades to Cisco LAN/WAN/VPN, Routers, Switches. Configuration, Installation and troubleshooting for compliance with NERC requirements.

•Worked closely with others that are responsible for EMS parameters and ICCP data that are linked to the Network model. Operations study software such as load-flow and contingency analysis will be utilized to check for errors or problems in the model base case

•Involved in process to tune model control parameters to produce an accurate load flow base case.

UNISYS CORP, Austin, TX 2006 - 2007

IT Support Engineer – TSA

Provided Support Services for Transportation Security Administration’s (TSA) computer network. The support is primarily at the application layer which consists of a broad range of MS Windows XP/Office products, supported Cisco based LAN/WAN/VPN for TSA/DHS secure government connectivity, and managed web service applications with Microsoft server 2003 and IIS 6.0.


ALLEGIANCE TELECOM, Bethesda, MD - Engineer III/Broadband Engineer

MCI TELECOMMUNICATIONS CORPORATION, Cary, NC - Hyperstream Ops/Technical Support Engineer III


MBA, Project Management (2012) - Jones International University, Oklahoma City, OK

Masters, Information Systems - University of Phoenix, Austin, TX

Bachelor of Science, Electrical Engineering - University of the Pacific, Stockton, CA

FCC – General Radiotelephone Operator License


CCNA – Global Knowledge; Cary, NC (2000)

Microsoft IIS 6.0, Broadband Technology, NetMgr, ATM, Remote DXC Operations

Contact this candidate