Sign in

Manager Engineer

United States
March 07, 2018

Contact this candidate



Address: **** ******** **** *****, ******** Wa, 99352

Home Tel: 962-***-***-*** (Amman Jordan)



I am a highly qualified, versatile and motivated Digital Communications manager with over 30 years of extensive experience in teaching and leading, specializing in a wide range of technical applications and always operating at the leading edge of modern technology.

Positive and energetic, I can communicate effectively at all levels in an organisation. With well-developed management key skills and strong IT capabilities, I relish being part of a team in a busy work environment, but also I am capable of using my initiative and working independently whenever necessary. I have proven leadership skills, having trained staff in a range of tasks and motivated them to attain high standards by setting a good example, drawing out their potential and giving consistent positive feedback. I am a flexible person who learns quickly, adapts well to new ideas and strategies and rises to the challenge of meeting deadlines, meeting and exceeding targets and goals.

Having gained valuable relevant experience in previous positions I have held, I am now looking for systems engineering, management, and development work with a progressive company which offers opportunities for me to utilize that experience, continue to develop my skills and enhance my future career prospects.


Communication and Organisational skills

Leadership and Management

Project and Change Management

Service Delivery

Wide Professional Knowledge

Teaching and Coaching

Fault finding and Troubleshooting

Planning and Design skills

Technical Support and Development

Financial and Budget Administration


General Dynamics I.T. June 2015 – Present

Sr. Communications Planner

Key Responsibilities:

Working as senior infrastructure planner/implementation manager on U.S. portion of Jordanian airbase. Work directly with military counterparts in the planning, and implementation of various communications and civil engineering packages. Plan and implement communications cable paths, racking requirement’s, power requirements, as well as space and equipment type for newly installed base installations. Plan for best route and equipment requirements for trenching, conduit type, depths, road crossings and building entry. Involved in long term base planning at all levels (5 years out).

Manage, supervise, and perform communication systems planning and implementation activities for MSAB Jordan

Provide continuity for deployed USAF personnel on all projects and act as the focal point for all communication systems planning.

Direct and/or participate in all planning meetings, video- and teleconferences as required.

Manage implementation of communication systems projects through to completion.

Coordinate and facilitate communications installations to include frequency authorizations, civil works authorizations, logistical work, and other aspects as required.

Ensure communications systems architecture, configuration, and integration conformity by coordinating engineering data through base integration and design.

Consolidate monthly reports of all projects as well as all base communications tasking as required..

Act as a liaison with the base level Air Force personnel to support USAFCENT operational requirements.

Coordinate, participate and lend support for all base infrastructure planning and commanders tasking as required.

Work directly with contract teams to ensure delivery of a quality product.

Plan and coordinate with multiple installation teams to include heavy construction, HVAC, planning and infrastructure.

Lead weekly and monthly meetings to ensure a smooth work transition with safety aspects, personnel requirements, and scheduling conflicts.

Frontier Communications Oct 2014 – Dec 2015

Technical Manager

Key Responsibilities:

Worked as part of leadership team to enforce and improve company Leadership Model focusing on Operations Proficiency, Employee Relations, Community Relations, Competition, and Customer Ownership.

Supervised workforce of 14 field technicians charged with the installation and maintenance of both residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment. Position duties included, meeting service activation and repair commitment dates, maintaining revenue/expense objectives and promotion of new and existing company products.

Consistently provided feedback and direction to field technical staff to ensure employee development, engagement and business knowledge; complete bi-annual employee performance appraisals/reviews.

Maintained a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the work place.

Analyzed operational reporting and utilized statistical process control tools to identify performance opportunities and provide corrective action plans as required.

Positively represented the company through active engagement and involvement in the community. Engaged in marketing initiatives to promote the Company’s products and services

ITT Systems

Airbase Telco Manager Nov 2011 – Oct 2014

Key Responsibilities:

Ensure all labour, base and work materials are well organized and ready to use.

Document all employee records and ensure their safety on the work site.

Report all project progress directly to country manager and NATO unit commanders.

Supervise and manage the overall activities on the NATO Air field Kandahar Afghanistan.

Plan all work projects prior by ensuring the availability of all required items such as materials or labour with a high priority paid on employee safety and base security by ensuring the implementation of all the safety security and measures issued by NATO base command.

Monitor progress, oversee delivery of materials and carry out safety checks while sorting out any problems which could hold up work as they arise keeping in close contact with members of the site team at all times, as well as liaise with architects, engineers, surveyors, planners and NATO unit commanders.


Project Manager Dec 2010 - May 2011

Key Responsibilities:

Managed build out of new mini tech control facilities at various military installations across Afghanistan

Hired job-specific personnel to perform the functions of testers, installers, and SMEs

Ensured equipment functionality and connectivity

Worked within constantly changing military timelines and guidelines

Involved in the planning and installation phases and suggested and implemented key design and structural changes

ITT Communications

Telco Section Lead Mar 2009 - Dec 2010

Key Responsibilities:

Performed daily maintenance and switch site support for IGX customers at Salerno Afghanistan

Troubleshot and repaired customer based trouble tickets via the Remedy trouble ticketing system

Performed weekly backups on RedCom IGX switching system

Reviewed statistical data for tracking and trending services

Assisted OSP with cable route planning and implementation throughout the entire base

Monitored traffic level’s to determine and recommend equipment/transmission expansion.

L-3 Communications

Certified Technical Instructor Oct 2007- Feb 2009

Key Responsibilities:

Taught digital communications for US Marine Corps - RedCom IGX switch

Classes taught included Digital Switching, CO Installation and Cabling, T1Basics, Power Distribution, Troubleshooting Techniques, Grounding, Outside Plant Operations and Risk Management

Classes were 3 weeks long - a typical class contained 15 - 20 students of various ranking, Pvt. to Maj

All curriculum development, testing and student documentation

Alta Telecom

Project Manager Nov 2006 - Oct 2007

Key Responsibilities:

Remotely managed 10 four man Installation/Upgrade teams along the east coast of the US

All aspects of projects, to include cost, timeline scheduling, personnel scheduling, project start and completion dates

Projects: New equipment installations, equipment upgrades, software upgrades, cabling installations, test and turn-up

OSP included framing, trenching, site surveys, and cost projections

Worked effectively from a remote location


Program Manager, Pilot Programs, Network Operations Center July 2004 - Oct 2006

Key Responsibilities:

Managed team of 5 section managers and 20 NOC techs in the development, testing and implementation of BSS Pilot Programs on a nationwide basis

Led weekly conference calls with local market Operations, Field and Rf managers to discuss timelines for rollouts, anticipated problems, and possible corrections

1st and 2nd level escalations ensuring issues were corrected within company standards

Proposed and drafted changes to policies and procedures in order to streamline workflow while reducing cost

Kept statistical tracking of local market indexes to assure high customer quality throughout all test phases

Performed coaching and quarterly personnel reviews with all members of team

Key Achievements:

Directly involved in the emergency recovery and response teams in New Orleans for hurricane Katrina recovery efforts

Directed the single in-house switch tech on monitoring and usage of AC/DC power plants and back-up systems

Led teams from T-mobile NOCC West, NOCC East, Tier II support /ground units to co-ordinate with federal, state and local authorities

Only mobile switching centre to stay completely up and running throughout the entire event

Nationally recognized by CEOs of T-Mobile and DeutscheTelekom for tireless efforts

T-Mobile, New Orleans, Louisiana

Operations Manager June 2002 - June 2004

Key Responsibilities:

Upkeep and maintenance of switch site facility and all related equipment

Coached a staff of up to 5 switch technicians in day-to-day operations, maintaining excellent wireless services

Single point of contact for all vendor and contractual agreements

Developed and operated within quarterly and annual budgets

Worked with regional network engineers to plan and budget for future hardware and transmission expansion.

Total Technical Services

Consultant for General Dynamics Corp Jan 2002 - Feb 2002

Key Responsibilities:

Consulted on inter-company bid between Ericsson Systems and General Dynamics Corp

Performed cost, time and personnel analysis for installation, test and turn up of Ericsson and Nortel Digital Switching Systems

Lucent Technologies

Product Support Engineer IV. HPUX Softswitch Jan 2001 - Oct 2001

Key Responsibilities:

Provided application software, and systems support to customers and field personnel working in multiple countries

Leadership direction in resolving technical issues in critical situations

Developed or enhanced software troubleshooting tools and procedures

Participated in software development review process to ensure supportability

Provided on-site support in critical situations as required

T-Mobile (formerly Voicestream Communications)

Senior Systems Engineer (New England Region) 1997 - 2001

Key Responsibilities:

Led team of 6 technicians performing quarterly reviews, coaching sessions, and promotions

Worked within budget for personnel salaries, equipment purchasing and upgrades, building and floor-space leasing

Designed, drafted and implemented emergency recovery policies and procedures later to be adopted company-wide

All software and hardware upgrades, new equipment installation and turn up

Point of contact for all vendor and contractual projects,

Maintained budgeting for new equipment installs, expansions, and made recommendations for transmission path capacity planning.

Maintained and upgraded all peripheral equipment (such as power systems, air handlers)

Maintain internal Core network engineering team across multiple MSC environments.

Created capacity planning standards and guidelines for network’s continued expansion of several MSC/BSC calling areas.

Handled onsite surveys, installations, testing, as well as commissioning and maintenance of GSM equipment for north east region consisting 5 switch site locations, and 1 remote BSC location.

T-Mobile (formerly Omnipoint Communications)

Switching Engineer: Philadelphia Switch 1997 - 1998

Key Responsibilities:

Managed the complete build-out of the switch site location from initial building lease to equipment installation, including test and turn-up

Supplied regional Director with weekly status via phone conference

Acted as Field Operations Manager (1 year)

Worked with 4 field supervisors on build-out, installation, maintenance and optimization of network BTS structure

Scheduling, annual reviews and coaching

Worked with local and state authorities on timelines and leasing agreements

Collaborated with FAA on items such as antenna heights, warning lights and air space restrictions

Familiar with FAA trouble reporting systems and procedures

Lead Engineer in software upgrades, equipment installation and network planning

Coordinate with peer facility engineering groups (RF, OSP, transport) and NSN Engineering to maintain minimum traffic congestion standards.

Responsible for capacity planning through the usage of traffic measurement reports. Used reports in making recommendations for hardware, software, and transmission medium expansions and upgrades on MSC/BSC infrastructure. .

United States Marine Corps

Digital Communications and Electronics Instructor 1990 - 1995

Key Responsibilities:

Oversaw 40-45 students enrolled in eight-week courses at the United States Marine Corps Communications-Electronics School

Taught courses in digital systems and networking

Programmed computer controlled nodes for multiple voice and digital data trunk lines

Conducted network planning and system control management

Installed and interconnected digital and analog equipment

Performed technical control of voice and data networks and updated the database to ensure reliable phone service

Provided organizational maintenance on digital switching and central office equipment

Supervised 20-30 man communication teams

Conducted performance evaluations and recommended promotions.


Certified Master Instructor

Certified Curriculum Developer

United States Army Ranger

United States Marine Corps


New England Institute of Culinary Arts: Graduate


Contact this candidate