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Active Directory Support

Location:
Jackson Heights, New York, United States
Posted:
March 07, 2018

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Resume:

Kariostro Tirado

Elmhurst, NY *****

347-***-****

ac4qhq@r.postjobfree.com

Summary of Qualifications

8+ years of IT experience. Many years of experience hands-on, phone and Remote Access supporting networks and infrastructure in hardware, software, and connectivity related issues

Proficient in applying OS patches, troubleshooting in Routers/Switches, TCP/IP, DNS, WINS, DHCP, Active Directory, Windows Servers, VMware, Citrix, Office 2010, 2013, 365(cloud), Exchange - Outlook 2003, 2010. 2013

Experience with Net backups

Extensive experience in troubleshooting communication devices like Blackberries, iPhones, iPad, and PDAs.

Expertise in using Remedy, Magic, Heat, Track IT and proprietary ticketing applications.

Tracked and performed all types of computer installations, configuration, troubleshooting including maintaining the LAN, user workstations and mobile server equipment, printer set up, workstation imaging, move, add, change, de-installation and performed hardware break/fix repairs.

Provide “white glove” support to VIPs, such as traders, department heads or managers and their admins.

Experienced in managing the creation, implementation and maintenance of Ghost images for supported hardware configurations in maintaining standardized desktop environment.

Extensive experience in working on Windows /XP/Win7/Win10, migrated user data to new systems and proprietary software on machines as per standard company requirements.

Bilingual English – Spanish

Technical Proficiencies

Network:

Configured and managed TCP/IP sub netting, WAN, MAN, LAN, VLANS, TCP/IP, DNS and WINS.

Configured and managed network Hewlett Packard, Xerox, Lexmark Color LaserJet Printers 8550N, 8100 & 5000GN

Dell Routers and Cisco

Hardware:

Configured, repaired, and installed various types of motherboards, Experienced with RJ-45 & RJ-11, UTP/STP cabling, Internal and external modems and Ethernet hubs, internet and external HP Superstore DLT1 tape drive, Installed and troubleshot software packages including but not limited to MS Office 2007/2010/2013, MS Outlook 2007/2010/2013/365, Lotus Notes 5.0, 6.5, 7.0.2 Apple applications, Microsoft Internet Explorer 11 Exchange Server 2003/2008, IIS, PC Anywhere 10 & 10.5, Troubleshooting MAC OS X Office 365, SCCM, Microsoft OS & office and adobe. Product Patches, PGP and MS Bit Locker, Encryption technologies, software deployment packages Altiris, MS SCCM

Software

Remedy, Track IT, Magic and Heat

Experience

Thomson Reuters Trading Firm December 2017 –Current

Technical Engineer

Responsible for installation, implementation and upgrades of communication devices.

Performs site surveys, coordinates with internal and external resources and troubleshoots.

Verify installed equipment is functioning properly. Coordinate implementation, testing and downtime schedules with internal departments and vendors

Responsible for equipment tracking, asset management, and inventory control. Assist with configuration set up for network and server installations. Confirm the new equipment fulfills the engineering and business requirements.

PGP and MS Bit Locker, Encryption technologies, Altiris to MS SCCM

Troubleshoot hardware, software, and logical issues to determine the cause of a problem. Responsible for conducting and documenting site surveys. Update work orders and tickets for projects.

Implemented MacAfee anti-virus updates

Configured, maintained, Implemented and managed user account in Active Directory

Troubleshoot and resolve various hardware, software, network and performance issues involving Windows 7, Office 2010, Lync 2010, Symantec Enterprise Vault, Sophos, Active Directory (ADUC), SCCM, AppSense (Roaming Profiles), Bloomberg, WorkSite/FileSite, Cisco AnyConnect VPN, Citrix, Internet Explorer, Chrome, Java, Flash, BitLocker, Lumension, RSA, Polycom CX600 Lync Phones & HDX Video Conference Systems, BlackBerrys, iPhones, iPads, Good for Enterprise, MobileIron, Docs@Work, Web@Work, AirCards & MiFis, Lenovo X1 Carbons, OneLink docking stations, monitors and printers.

Set up conference rooms and provide audio / video support for meetings, presentations and video conferences.

Train employees on iOS, MobileIron & Docs@Work during BlackBerry to iPhone Migration

Provide “white glove” support to VIPs, such as traders, department heads or managers and their admins

VP Support, CEO, CFO, CIO, and all administrative assistance.

Storm Harbour Trading Firm (Contract) March 2016 –November 2017

Trade Floor Support/Network Analyst/Helpdesk Support

Provided trade floor technical support to investment analyst as well as Bloomberg and Reuters. Migrated desktop and laptop computer systems to over 150 client’s company employees in office based, home based, and traveling environments including connectivity, hardware and software support of Windows 7, AD, MS Office 2010/2013, iPhones, iPads, Blackberries, and PDAs

Configured and managed TCP/IP sub netting, WAN, MAN, LAN, VLANS, TCP/IP, DNS and WINS.

Configured Dell routers and switches

Migrated over 450 machines from Windows XP to Windows 7 to include migrating profiles, documents, email, and propriety software.

Worked with NetBackup

Exchange migration - Managed MS Exchange Server 2008 user account maintenance and password reset.

Setup user Active Directory accounts and provided 2nd level support as well as CEO, CFO, and VIP support.

Performed hardware break/fix repair, workstation imaging,

Used video conferencing, LG RVF1000p, VOIP, and Skype.

Migration from Win 7 to 10

Airwatch configuration on mobile devices

SCCM Package Deployment

Provide “white glove” support to VIPs, such as traders, department heads or managers and their admins

Office of Alcohol and Substance Abuse (OASAS) (Contract) June 2015 – December 2015

Network Support Specialist/Helpdesk Support

Monitor/oversaw the local technical environment to ensure proper functioning; ensure and server backups are routine and reliable; network infrastructure, power backup systems operational.

Configured and managed TCP/IP sub netting, WAN, MAN, LAN, VLANS, TCP/IP, DNS and WINS.

Utilized Remedy for logging, documenting calls etc.

Work with agency, ITS Cluster and ITS Enterprise Operations to ensure timely issue reporting/resolution.

Support the end-user desktop environment, including ensuring automated updates of PCs and laptops via central operations occur, to ensure a virus-free working environment.

Manage user accounts in a Microsoft Active Directory environment to monitor user's access rights to OASAS mission-critical applications, including processing User Access requests and Office 365.

Support OASAS and IT Information Security Policies as well as OASAS specific regulations regarding confidential data, enforcing them office-wide.

Respond to all incoming help calls as they are received and ensure the issues are reported and monitored using ITSM / Service Now.

Provide hands-on and remote class instruction, enhance and develop training materials as necessary, provide technical assistance to end-users and Executive facility staff.

PGP and MS Bit Locker, Encryption technologies, Altiris to MS SCCM

Windows 10 deployment.

Airwatch device configuration on user personal devices

SCCM Package Deployment

Rikers Island, Department of Corrections, New York, NY (Contract) March 2015 – May 2015

Technical Support Specialist

Responsible for installation, implementation and upgrades of communication devices.

Airwatch configuration on mobile devices

Performs site surveys, coordinates with internal and external resources and troubleshoots.

Tracks equipment tracking and completes asset management and inventory control. Participates in multiple large-scale concurrent projects that include enhancement, migrations, additions, and upgrades to existing devices and reconfiguring existing devices. Install communication devices such as PC’s, printers, wireless devices, switches, and routers at customer sites.

Verify installed equipment is functioning properly. Coordinate implementation, testing and downtime schedules with internal departments and vendors

Responsible for equipment tracking, asset management, and inventory control. Assist with configuration set up for network and server installations. Confirm the new equipment fulfills the engineering and business requirements.

Migration from Win 7 to 10

Troubleshoot hardware, software, and logical issues to determine the cause of a problem. Responsible for conducting and documenting site surveys. Update work orders and tickets for projects.

Implemented MacAfee anti-virus updates

Support Citrix for remote user’s

Configured, maintained, Implemented and managed user account in Active Directory support with Wardens, Deputies, Detectives and all administrative assistance.

Trinity Wall Street, New York, NY (Contract) April 2014 – February 2015

Windows Specialist/Technical Support Specialist

Responsible for installation, implementation and upgrades of communication devices.

Performs site surveys, coordinates with internal and external resources and troubleshoots.

Verify installed equipment is functioning properly. Coordinate implementation, testing and downtime schedules with internal departments and vendors

Responsible for equipment tracking, asset management, and inventory control. Assist with configuration set up for network and server installations. Confirm the new equipment fulfills the engineering and business requirements.

PGP and MS Bit Locker, Encryption technologies, Altiris to MS SCCM

Troubleshoot hardware, software, and logical issues to determine the cause of a problem. Responsible for conducting and documenting site surveys. Update work orders and tickets for projects.

Implemented MacAfee anti-virus updates

Configured, maintained, Implemented and managed user account in Active Directory

VP Support, CEO, CFO, CIO, and all administrative assistance.

Planned Parenthood, New York, NY (Contract) May 2013 – May 2014

Desktop Migration Specialist

Completed migration of MAC O.S Leopard to Mountain Lion and Windows XP to Windows 7, which included exporting and importing user data files and email setup.

Completed a migration for at least 500 users to Microsoft Exchange.

Responsible for imaging new machines that arrived from manufacture for new users.

Responsible for Blackberry and iPhone – Avaya Phone’s setup and administration including troubleshooting, email account setup, and verifying information was linked to server for employees and executives.

Duties for Desktop-Helpdesk Support included helping user over the phone via remote access or manually fixed various issues including email, hardware, and software issues.

Configured user accounts in Active Directory, which involved creating and deleting accounts adding groups and policies.

Managed and oversaw new areas of work that needs to be done regarding new construction for the different area.

Used Lotus Notes for configuring user’s accounts from 8.5.1 to 8.53, account setup for new PCs, archive set up, and emailing.

Responsible for installing Encryption software PGP, SecureDoc, and many proprietary software packages.

Experienced with SCCM, which involved installing proprietary software to multiple users at once.

Office 365 Support

Bergdorf Goodman, New York, NY (Contract) August 2012 – December 2012

Network/Telephony/Engineer Consultant

Dealt with Avaya phone system cross connects and was responsible for conjuring ports.

Responsible for POS systems maintenance repair and Exchange Administration.

Dealt with vendors on a day to day basis to ensure all new network cables were run and wall mounts were in place.

Made sure all PCs were reachable on the network and all software and hardware configured properly.

Worked with and configured OSX Mac Mountain Lion on IMAC’s Latest release 10.9.

Experienced with video conferencing

Supported Exchange 2010, Exchange 20103, and account setup for new users, archive set up, and emailing.

MTA Headquarters, New York, NY (Contract) November 2011 – April 2012

Helpdesk/Desktop Support (Windows 7 Migration)

Provided phone and desktop support for Windows 2000/XP environments.

Performed advanced PC network configurations such as TCP/IP, DNS, WINS, and DHCP.

Performed local and network printer setup as required.

Enhanced, managed, and maintained Microsoft Email Services Lotus notes to Exchange migration.

Completed a migration for at least 750 users to Microsoft Exchange.

PGP and MS Bit Locker, Encryption technologies, Altiris to MS SCCM

Performed Windows upgrade to Windows 7 as required by the client.

Provided Macintosh Support and worked with OS Leopard, Snow Leopard, and VB Scripting.

Provided 1, 2, 3 Level LAN/WAN, Networking support.

Completed a migration of MAC O.S Leopard to Snow Leopard.

Experienced with Skype video conferencing.

Managed firewall, Active Directory, MacAfee, and encryption software Appencryption.

Responsible for Blackberry support and administration including troubleshooting, email account setup, and verifying information was linked to server for employees and executives.

Lenox-Hill Hospital, New York, NY (Contract) May 2011 – September 2011

Migration Consultant

Maintained and troubleshot desktop applications and network related issues.

Provided phone support as needed as well as hardware, software, and network support.

Responded to Help Desk ticketing system for any issues.

Responsible for domain migration from Lenox-Hill domain to North shore domain.

Responsible for Blackberry support and administration including troubleshooting, email account setup, and verifying information was linked to server for employees and executives.

Installed, configures, and troubleshot MAC OSX Leopard.

Experienced with SCCM, which involved installing proprietary software to multiple users at one.

Mizuho Bank, New York, NY (Contract) January 2010 – July 2010

Security Administration

Provided technical support of desktop and laptop computer systems to over 2000 client’s company employees in office based, home based and traveling environments including connectivity, hardware and software support of Windows XP, MS Office 2000/2003/2007, MS Outlook 2003, Blackberries, and PDAs.

Managed MS Exchange Server 2003 user account maintenance and password reset.

Performed advanced PC network configurations such as TCP/IP, DNS, WINS, and DHCP.

Performed hardware break/fix repair, workstation imaging, and MAC (move, add and change) and de-install support.

Responsible for VIP support and used encryption software SecureDoc.

Actimize, New York, NY (Contract) October 2009 – January 2010

LAN Desktop Engineer

Provided IT support, 1st level support, installation and maintenance of Windows XP/ Srv2003 and MS Outlook 2003 environment.

Performed PC installations, configuration, and troubleshooting as well as LAN user workstations maintenance.

Managed junior network administration including creating, deleting, and adding user accounts to groups, domains, and OU’s.

Performed advanced PC network configurations such as TCP/IP, DNS, WINS, and DHCP.

Performed hardware break/fix repair, (move, add and change) and de-install, and supported VB Scripting.

MasterCard Worldwide, New York, NY (Contract) January 2009 – August 2009

LAN/WAN Engineer

Managed installation, configuration, and support of computer software and hardware in Win XP network environment.

Trained end user on tips and tricks using Lotus Notes 7.0.2.

Performed installation, troubleshooting, and diagnosing problems with MS Office 2007 daily.

Evaluated and implemented new software and hardware solutions.

Performed integration of point-of-sale and third-party software with existing in-house applications.

Managed routine system backups and disaster recovery procedures.

Responsible for video conferencing using Polycom VOIP.

Performed advanced PC network configurations such as TCP/IP, DNS, WINS, and DHCP.

Handled large software/hardware inventories and supported CEO and VIP.

Education and Certifications

Bachelor’s Degree in Computer Science – State University of New York

Network+, A+ Certifications



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