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Customer Service Sales

Location:
Visakhapatnam, Andhra Pradesh, India
Posted:
March 07, 2018

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Madduri Bharani Kumar

ac4qb4@r.postjobfree.com

703-***-**** /778*******

OBJECTIVE

A productive professional with over 6+ years of experience with focus on customer service and trouble shooting for their business needs. Excellent communication skills to solve customer issues, problems and queries related to company’s product or service and offer the existing and new customers an experience that will help in building trust and loyalty towards the Brand, Product, and Service.

PROFESSIONAL STRENGTHS

Possess over six years of professional experience as Customer service

Comprehensive written and verbal communication skills

Possess sound judgment with excellent problem solving skills

Highly organized and ability to balance multiple tasks simultaneously

Ability to work independently as well as part of a team

Ability to solve customer queries as well as set goals and meet objectives efficiently

AWARDS

Won Semi Annual Citi Phone award for the performance

Awarded as Quality champ, Best Team Leader for the outstanding performance.

PROFESSIONAL EXPERIENCE

JAYABHERI AUTOMOTIVES PVT (NEXA)

RELATIONSHIP MANAGER - VISAKHAPATNAM ( November 2017-Till Date)

Responsible for Maruti Suzuki Car Sales in the region of Vizag.

Responsible to create brand awareness to Car owners in Vizag.

Regular interactions with Car owners to follow-up Car performance.

Regular follow-up with Car Mechanics & Service Centers to generate the sale.

Creating regular campaigning programs for Car Sales.

HSBC HDPI, VISAKHAPATNAM – FCC EXECUTIVE (JULY 2016 TO AUGUST 2017)

Roles and Responsibilities

Receiving the data of the client

Investigating the received data.

Closing the details of the customer if he does not have any relationship

Escalating the details if he is an active customer

Highlighting to the seniors if there is any issue in the data.

Fulcrum Global Services, Visakhapatnam – Sr. Biller (July 2015 to May 2016)

Roles and Responsibilities

Receiving the draft cycle data from the client.

Prepare the wip report and editing the report.

Preparation of draft bill.

Receiving of edits for the bill.

Sending the prepared bill for the QA.

Computer Age Management Services Limited, Chennai – Call Center Officer (March 2013 to July 2015)

Roles and Responsibilities

Analyze the customer requirement in detail.

Providing appropriate solutions for customer’s critical queries.

Policy Administration and Servicing

Currently handling HDFC life insurance customers.

Previously handled ICICI Prudential customers

Assistant Team Leader for Persistency Outbound Calling Team

IBM Global Process Services Private Limited – (Chennai) - Senior Executive

Projects Involved – Auto Loans & Personal Loans and Merchant Services - (Apr 2008 to June 2012)

Roles and Responsibilities

Responsible for answering quires and provided solutions for CITI Bank Auto Loans & Personal Loan Customers and Merchant Services.

Provided appropriate solutions for customer’s critical queries.

Handled a team size of 20 executive members.

Offered new Product Promotions according to the customer requirements

Handled important business customers for their critical business in decision making.

Responsible for creation of Daily, Weekly and Monthly performance and status reports.

HDFC Bank Ltd – (Hyderabad) – Senior Sales Officer

Projects Involved –Current and Savings Accounts, Personal Loans, Credit cards (Nov 2006 to Oct 2007)

Roles and Responsibilities

Acquisition of new customers

Handling team of 5 executives

Responsible for increasing deposits, savings and current accounts

Responsible for generation of all status reports to the management officials

BSNL – (Visakhapatnam) - Marketing Executive Projects Involved – Broad Band Internet connections - (Mar 2006 to Nov 2006)

Roles and Responsibilities

Promoting of broad band connections to various customers

Reported sales updates directly to the BSNL Managers.

Customer service and acquisition of customers.

Targeted corporate and individual segment.

TECHNICAL SKILLS

Certified Tally Accounting Package in 2005.

Proficient with the usage of Windows, MS office and Internet.

Very good knowledge in Marketing, Finance and Computer basics

AREAS OF INTEREST

To meet the goals of the organization as well as Customer satisfaction

To contribute my skills in solving and recommending suggestions on complex customer problems

ACADEMIC QUALIFICATIONS

M.B.A (Marketing/Finance) - Andhra University 2006

B.C.A - Andhra University 2003

PUC – Gayatri Junior College 2000

10th - INS Kalinga Central School, Vishakhapatnam 1998

PERSONAL DETAILS

Name : Bharani Kumar Madduri.

Date of Birth : 27-07-1983.

Father’s Name : Madduri Subrahmanyam.

Permanent Address : Door No: 49-39-11,

NGGOS Colony, Akkayyapalem,

Visakhapatnam - 530016. (AP)

Present Address : Door No: 49-39-11,

NGGOS Colony, Akkayyapalem,

Visakhapatnam - 530016. (AP)

Passport No : N2581107

Religion : Hindu

Marital Status : Married

Languages known : To Speak - English, Tamil, Telugu and Hindi.

To Write – English, Telugu and Hindi

Hobbies : Reading, Surfing Net, Games and Stamp Coins Collections

I hereby declare the above given information is true to the best of my knowledge

Date:

Place (Bharani Kumar Madduri.)



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