SENIOR HUMAN RESOURCES LEADER
Executive Business Partner Evolving Operational Efficiencies to Maximize the Human Capital Investment
Senior HR leader delivering strategic success globally. Executive leadership partner advancing processes and policies to best support business objectives. Strategist for policies, plans, and solutions that improve customer service, financial results, drive positive change, strengthen operations, enhance productivity, and provide a clear, decisive path for long-term growth. Expertise includes:
Process / Efficiency Improvement
Strategic Human Resources Planning
Total Rewards Strategy
Customer Service / Support
Employee Relations / Conflict Resolution / Mediation
Organizational Development / Succession Planning
Team Building and Development
Talent Development / Performance Management
Legal / Regulatory Compliance
Benefits / Payroll Management
ULTIMATE MEDICAL ACADEMY, Tampa, FL 2016 – 2017
Senior Director of Human Resources, Talent Management, and HR Business Partner Operations
Directed nonprofit strategic planning, development, implementation and administration of day to day HR operations initiatives for over 2,100 employees nationally. Lead HR business partners, Talent Management employee relations, compensation and benefits administration, payroll, performance management, legal compliance, and HRIS operations.
Designed and implemented Career Progression models incorporating performance or tenure standards meeting compliance requirements and reducing compliance risks company-wide.
Re-engineered all HR operations to provide timely, agile support of business operations which improved partnerships with internal customers and reestablished trust with department leaders.
Implemented front line Leadership Development program to promote internal career progression that resulted in 80% first year placement of program graduates.
Developed corporate compensation strategy to equitably realign compensation structures across both call center and support services departments and stabilize cost predictability.
Developed objective and practical Performance Evaluation measurements in partnership with Operations leaders that eliminated redundant and unnecessary reviews across business units.
ZENITH EDUCATION GROUP / CORINTHIAN COLLEGES, Tampa, FL 2009 – 2015
Senior Director of Operations / Senior Director of Student Services
Directed nonprofit higher education daily operations for 2,000+ student customers in Florida and Arizona leading 120+ staff members at 2 online universities driving $35M in annual revenue.
Increased targeted revenue by over 400% by designing staffing models, operational policies, and cross-functional work flows for dislocated schools to maximize personnel and technology efficiencies.
Launched military student programs at Phoenix school’s online and ground campuses introducing new student markets and revenue streams significantly improving compliance with federal requirements.
Authored strategic policies and operational procedures to ensure compliance with federal and state regulations, including Department of Education, VA, and Department of Defense (DoD) military / veteran program requirements thereby minimizing compliance risks for 100+ North American campuses.
Engineered data-tracking technology merging internal, state, and federal data sources simplifying and automating audit process which resulted in no audit findings during annual government program audits.
Designed and implemented new cross-functional operations work flows and inter-department communications resulting in significant reduction in turnover and increased student success.
UNITED STATES AIR FORCE 1995 – 2008
Director of Human Resources (TS/SCI)
Led strategic and tactical HR operations overseeing staffs of up to 30 HR generalists and specialists supporting Military personnel locally, nationally, and internationally. Provided executive leadership with subject matter expertise involving all HR, Training, Recruiting, Organizational Development, and operations-related issues.
Directed all HR operations including Employee Relations, Compensation, Benefits, Staffing, Performance Management, Compliance, HRIS and Records Management.
Collaborated with Department of State and Department of Defense to author regulations for 250,000 United States military and civilian personnel domestically and throughout 27 middle-eastern countries providing clear, concise administrative structure during complex, war-time environment.
Represented Management for all Union issues providing contract clarification and guidance, ensuring both were in compliance with contract requirements.
Developed and administered 3-year Organizational Development program to relocate all operational and support staff out of state in support of Defense Department base realignment requirements.
Led Student Services and HR Operations for Air Force Professional Military Education program supporting 7,800+ students annually, and 200+ faculty and staff, creating strategic plans that grew staff by 33% within 6 months to implement high-need program.
Led university’s student training and recruiting ops exceeding officer production goals by 20% annually.
Developed market and trend analysis to identify new recruiting markets throughout Tampa Bay increasing student enrollment by 400% over 3 years.
Implemented operational policies and procedures exceeding regulatory requirements which lead to program’s highest Headquarters rating, “Outstanding”, March 2008.
ADDITIONAL PROFESSIONAL EXPERIENCE
UNITED STATES NAVY
Led and performed electronic maintenance and repair operations for U.S. Naval Stations Guantanamo Bay, Cuba, and Charleston, S.C.. Installed, maintained, and repaired all ship/shore electronic test equipment, radio communications, microwave communications, cathodic protection systems, fire protection systems, instruction detection systems, and all ancillary electronic equipment.
EDUCATION & PROFESSIONAL DEVELOPMENT
Master of Science (MS), Human Resources Administration, Central Michigan University, Mount Pleasant, MI
Bachelor of Science (BS), Resource Management, Troy State University, Troy, AL
DoD Civilian Employee Mediation, Air University
DETAILED UNITED STATES AIR FORCE EXPERIENCE
University of South Florida, Tampa, FL 2006 to 2008
Director of Training Operations / Assistant Professor of Aerospace Studies
Directed university’s Leadership and Management training program for Air Force officer candidates.
Led all student training operations, exceeding Air Force officer production goals by 20% annually.
Partnered with university and military leadership to develop policies and procedures exceeding regulatory requirements; led to program’s highest Headquarters rating, “Outstanding”, March 2008
Liaisoned with university executives and corporate partners to pilot civic and business initiatives.
United States Central Command, Tampa, Florida 2003 to 2006
Director of Human Resources and Special Actions
Led a team of 30+ HR generalists servicing 3,000+ military and civilian personnel locally and abroad. Directed planning and execution of the Recruiting, Performance Management, Pay, Benefits, Visa, and Awards/Recognition programs.
Collaborated with Department of State and Department of Defense to author policies governing over 250,000 U.S. military and civilian personnel throughout 27 middle eastern countries.
Recruited and on-boarded 1,000+ staffing requirements annually, including 200+ senior staff.
Created change-management strategy for executive leadership prior to manpower reductions.
Managed all administrative programs, punitive and recurring, for 700+ Air Force personnel.
Squadron Officer College, Montgomery, Alabama 2001 to 2003
Director of Human Resources and Student Services
Supervised a staff of 6 HR generalists, responsible for HR and Student Support policies and programs for 200+ faculty/staff and more than 7,800 students annually.
Created strategic plan to grow staff by 33% within 6 months to implement high-need program requested by senior-executive leadership.
Provided talent acquisition for 70+ rotational faculty and support staffing requirements annually.
Directed Performance Evaluation, Pay, and Benefits planning and execution for 200+ faculty/staff.
Served as Employee Relations Mediator for DoD civilian personnel conflict resolution program.
University of South Florida, Tampa, Florida 1998 to 2001
Director of Recruiting / Assistant Professor of Aerospace Studies
Created high school / college recruiting strategy and process for the AF Leadership and Management training program, increasing program enrollment by 400% in 3 years.
Developed market analysis to identify recruiting opportunities throughout Tampa Bay.
321st Missile Group, Grand Forks Air Force Base, North Dakota 1995 to 1998
Director of Human Resources
Led daily HR operations supervising staff of 3 HR generalists supporting 350+ personnel.
Spearheaded 3-year initiative to relocate all staff to Montana supporting DoD base realignment directive resulting in 100% realignment within the target transition period.
Administered Department of Defense Nuclear Personnel Reliability Program with zero program violations being identified during all annual audits.