Customer Service Representative

Shakuntala (Shanty) Rekha

** **** ******,******** ** 02302

***- ***- **** ******.*****@*****.***

OBJECTIVE

To secure the position as a student social counselor.

EDUCATION Expected graduation:2018

Massasoit Community College

Associate’s Degree Liberal Arts Transfer

-Stem Starter Program, Summer 2015

-GPA 3.57

PROFESSIONAL EXPERIENCE

Latch Peer Mentor and Tutor

Massasoit Community College, Brockton, Ma 9/2016 - Present

Provide academic support to students struggling with their academic studies

Follow up with student progress and timeliness of completed work

Serve as an academic mentor to help students stay on track with their college life.

Cashier and evening Supervisor 9/2016-Present

Massasoit Community College, Brockton, Ma Supervise a team of cafeteria colleagues

Provide quality customer service to students and professionals

Handle cash and credit card transactions

Customer Service Representative

Intercontinental Hotel, Boston, Ma 5/2006 - 9/2014

Supervised a team of servers and food handlers across multiple shifts

Received food orders, ensured flawless fulfillment and followed-up to guarantee quality service

Handled large amounts of cash, checks, and credit card transactions

Anticipated needs of guests with attention to detail

Adhered to strict and detailed protocols of banquet server

Customer Service Representative

Fairmont Copley Plaza Hotel, Boston 5/1996 - 2006

Provide high quality customer service to guests and high profile guests

Trained new hires in customer protocols

Resolved complaints and concerns that arose

SKILLS

Highly computer literate, Microsoft suite and proprietary food service software

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