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Manager Customer Service

San Antonio, Texas, United States
March 09, 2018

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**** ******* ***** *****, ********, TX 78109 (C) 210-***-**** Professional Summary

Management professional offering 20 years of leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Skills

Certified Purchasing Manager (CPM)

Cost reduction strategies Purchasing and procurement Project planning and development Organized

Budgeting and forecasting Unsurpassed work ethic

Customer relations specialist Results-oriented

Process improvement Dependable

Quality assurance and control New product introductions strategies Logistics management Natural leader

Work History

Engineer Supervisor-San Antonio TX IHG Army Hotel 10/2016- Present Responsible in managing all aspects of maintenance staff on a daily basis. Directs, coordinates and performs routine, preventive and emergency interior / exterior maintenance and repairs to obtain optimum efficiency and economy of hotel operations. Oversee the maintenance tasks, work orders and special projects ensuring timely and accurate completion. Directs the Engineering staff, accounting/budgeting, asset protection, inventory control and human resources. Driver 09/2015 to 10/2016

Schneider International – Green Bay WI

Personable and professional with a strong customer service orientation and problem solving skills. Recognized for ability to plan, organize and coordinate priorities in an expedient manner. Knowledgeable of DOT safety regulations

Sales 04/2015 to 09/2015

World Car Legend Mazda Kia – San Antonio TX

Responsible for selling the maximum number of vehicles possible at optimum profit. Also in charge of building relationships with customers and generating new business through marketing available extras, accessories and value added products. Duties Selling both new and used cars as well as finance and related product. Selling and promoting Finance, Insurance products and Paint Protection. Demonstrating vehicles to customers, including taking them for drives. Reporting to the vehicle Sales Manager on activities, reviews and analysis. Meeting customers face to face and holding sales discussions with them. Writing up sales contracts.

Logistics Manager 09/2011 to 10/2014

J@J Worldwide Services – Fort Sam Houston San Antonio TX Implemented new systems of technologies, processes, policies and procedures on purchasing supply for Environmental Services. Managed supplier relationship by working with small and large business owners, contracts, bids and processing invoices. Worked with business leaders identifying new technologies, new products to improve contracts with new qualified supplies. Wrote and built the operations procedure on supplying Fort Sam Houston Medical Center. Built satellite hub locations for the trauma hospital, and 13 off site buildings. Conducted monthly budget meeting for loss or abuse supply products. Identified critical areas to maximize my support effects in the overall objective. Supported an employee staff of 650 workers. Developed the equipment maintenance program along with the uniform policy. Procures supplies or services primarily through formal advertising. Performs acquisition planning of goods and services necessary for efficient operation of the organization. Conducts market research and provides sound information in developing acquisition strategy. Meets with commercial representative to discuss procurement needs, quality of terms or services, current market prices, or delivery schedules. Performs simplifies and complex contracting for procurement of goods and services thru the use of federal acquisitions (FAR) and supplements. Analyzes price proposals, financial reports, and other data and information to determine reasonable prices. Administers contracts with suppliers, vendors, and government representatives

Security Operations 02/2010 to 09/2011

CPS Energy

Badge activity, and Contact local authority for arrest. Monitor radio traffic. Supervisor of Guard force during tour of duty. Operations Manager 04/1998 to 01/2010

United States Army – Fort Sam Houston

Operations Manager at Army North-Homeland Defense/Security FEMA Command Center Fort Sam Houston. I worked as a member of mission essential 24/7 operations/intelligence team. Support the U.S. Army with Materiel Management to include accountability, asset visibility, equipment divestiture or redistribution, and support team services required by supported commands Manage and maintain encryption code for classified messaging system to access security level commutation. Retrieved and distributed Secret documents. Gathered classified and non-classified information on current activities in the U.S and Overseas. Monitor the Department of Defense's Support System. Monitor the National Incident Management System. Briefed Senior Leaders of state side events to include overseas situation. Supervised in training of Command Company's performance in task that supported assigned objectives. Advised on the condition, care, and economical use of company equipment and weapons. Guided in commanded development starting from unit activation, to combat deployment within 12 months. Evaluated and selected the right tools and equipment; I purchased the proven necessary items that were valued over one Million Dollars. Ran the Technical Operations and Tactical Operations Center.


High School Diploma:

Louisiana State University - Shreveport

High School Diploma: 1984

Benton High School - Bossier, City LA

Continuing education in Basic Security Officer Training Level Three, 2010 Security Officer Basic Course, 2010 Unit Armored Course, 2009 Defense Support of Civil Authorities Course-Phase II, 2009 National Response Framework Course, 2008 Incident Command System Course, 2008 ICS for Single Resources and Initial Action Incidents Course, 2008 Automated Message Handling System Course, 2008 National Incident Management System Course, 2008 Defense Support of Civil Authorities Course-Phase I, 2008 Battle Staff Non-Commissioned Officers Course, 2006 Community Service Sponsorship Training, 2004 Suicide Intervention Skills Training, 2000, OSHA 30, 2014 Hazardous Material, Security Certification Class A CDL


Saved the company $30,000 by aggressively negotiating with suppliers. Increased company savings by 99 % through corporate consensus-building and cross-functional geographical team coordination and development.

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