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administration / customer services

Durban, KZN, South Africa
March 09, 2018

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Contact No : 074-***-**** / 084-****-***

Email Address :


To whom it may concern

During my 25 years working experience, I have met and worked with various people from varying fields of employment, from whom I have gained extensive knowledge and experience. I served as a locum teacher at Elora Primary School for three months after completing my matric in 1988. Thereafter, I worked at Durban Clothing Manufactures, as a clerk in January 1991 and was later promoted to a wage clerk in July 2000. The challenge was immense and through determination, perseverance and commitment, I adapted to the company wage procedures. I am dedicated and hardworking and work well under pressure. Due to company restructuring, I was retrenched in June 2001.

I was employed at Seartec trading t/a Sharp Electronics as a clerk in the Technical Division in June 2001. Due to company Restructuring, Outsourcing and Centralizing, I was retrenched in May 2016. During my years of employment, I have acquired excellent communication skills through liaising with customers on a daily basis. I have always been a candidate for any position that requires dedication, loyalty, trust & most of all responsibility. I am charismatic and versatile and this is evident in my work performance. My honesty and trustworthiness and a need to achieve excellent results has made me well liked amongst my working colleagues and management. I take the initiative to ensure that whatever task given, is attended to and completed. I am flexible, which put in any situation helps me face and solve any problem that may arise. I have a passion for what I do and this is most important for achieving success.

I was employed casually for Steel Land a Steel company in Jacobs in December 2016. I was given training in debtors, creditors, sundry creditors, Pastel Payroll (weekly and monthly staff) and Pastel Accounting. I was given training by consultants from Oracle Accounting. Having received training in this field, it gave me more confident and inspired me to learn more about creditors and debtors in the Steel environment. I am grateful and appreciative that I was given the opportunity to learn pastel in a short space of time. Having come from a customer based environment, this was a challenge. Besides pastel accounting, pastel payroll, sundry creditors, I use to do the submissions of the companies SARS e-filing for PAYE and VAT every month end with assistance from the Oracle Accounting. Cash sales reports were given daily to the sales team, for collections and reconciliations of cash for banking. Office care products and stationery requisitions for stationery were monitored and purchased when required. Filing of all Invoices, Credit Notes and daily cash sales reports, once monies are reconciled and banked. I also filed all important and confidential bank documents, personnel employees’ information and company confidential correspondents. I was also responsible for the daily back up of company work, both on PC and flash drive.

It is for these reasons and more that I see myself as being a great asset to your organization, and therefore it would be highly appreciated if I am awarded this position.

Many thanks

Yours Sincerely

Sharon Dhanpaul (Miss)

Cell No : 074-***-**** / 084-****-***

Email Address :


Hse: 43 Module Grove Rd (936) Tel : 031-******* - H

Moorton Cell : 074-***-**** / 084-****-***

Chatsworth Email Address: Durban, 4092

Identity No. : 701***-****-** 4 Sex : Female

Date of Birth : 03-11-70 Nationality : South African

Marital Status : Single Dependents : One

Health : Excellent Hobbies : Socializing, Reading

Driver’s license : Code 8 – Manual

Language Proficiency

Language Speak Read Write

English Good Good Good

Afrikaans Good Good Average


Secondary Education

School Attended : Rise cliff Secondary School

Period : 1984 – 1988

Highest standard Passed : Matric – Senior Certificate


English Afrikaans Maths

Geography Biology Accounting

Duties : Class monitor & treasurer / Distribution of Attendance Registers.

Achievements : Certificate in Athletics.

Computer Skills

Skills Level

Microsoft Word Good

Spread Sheets Good

E-Mail Good

Tertiary Education

Name of Institution : Graduate School of Business

Course Studied : Diploma in Executive Secretarial

Period : 1996-1997

Subject studied

- Typing – level 1 - Credit Management - Public Relations

- Business Communications - Word Perfect 5.1 - Microsoft Windows 3.1

- Financial Accounting - Office Administration - Office Computing

- Lotus 1-2-3 - Microsoft Word - Switchboard & Reception


Experience: DECEMBER - 2016 – MAY 2017 - STEELLAND - CASUAL

Position: Company Administrator

Pastel Payroll for weekly / Monthly staff

-Check hours and deduction

-Loan amount



Amending Employee details, printing Pay slips and summary Report for payment.

Personnel folders for each Employees

-Cover page of personnel Detail

-Copy of ID

-Copy of Drivers license

-Next of Kin details

-Leave forms


Sick Leave


Creditors – Check if all relevant documents are in order and according to Monthly Supplier Detail Ledger printout.

-Monthly Statement


-Proof of delivery (POD)

Sundry Creditors – check in order for payment

Cash Sales

-Daily print out of cash sales reports

-Capturing cash sales on Microsoft Excel

-Data capturing amounts on pastel accounting system

-Daily banking of Cash Sales

Adjusting supplier amounts on supplier journal before payments

Emailing Invoices and Statements to suppliers / Customers

Amending customer records

Capture and match all monies banked on Pastel Accounting -Version 17

Daily back up on PC and Flash drive


-Record all Leave taken – Sick, Compassionate or Annual Leave

-All important and Confidential Company Documents

-All Employee payroll Summary ledger and EFT payments

-Daily cash sales Reports / Invoices

-Bank Statements

-Change of Supplier Details

-Credit Application Forms

Reason for leaving: CASUAL



3rd Position: Call Coordinator - Technical Division

Logging calls from customers. Administrating calls via Navision System to technicians via SMS – (Link Mobile Messenger).

Allocating technical calls to relevant technicians.

Continuous liaison between customers & technicians to ensure optimal Customer Service.

Giving Quotations & Estimates as requested.

Issuing of consumables & spares to technicians

Phoning customers for readings & capturing of Cost per Copy (CPC) meter reading.

Updating customers CPC charges

Daily capturing of completed T S A’s & Service Reports – (Chargeable & No Charge).

Capturing & printing of chargeable Invoices.

Invoicing consumable (toner) to contract & non-contract customers on a daily basis.

Liaising with customers & updating customer records.

Handling all customer queries regarding copier faults.

Monitoring outstanding COD invoices.

Regular feedback & /or reporting to Technical Manager outstanding queries.

Invoicing Credit Note to customers, when credits have been passed.

Invoicing Dealers & COD customer sales

Setting up of demo job cards for copiers on demo to customers

Assisting Reps with customer related queries

-Contact details of customers

-Period – year to date

-Checking status of copier when due for upgrade

-Checking cost per copy charges per copier

Fleet Management System - to check on consumable usage.

-Monitoring fleet management toner calls

-Checking toner yield, quantity & percentage of toner

-Phoning customers to check if they require the consumable or if toners was issued

Stock Inventory

Checking stock quantity

Ordering of stock (Consumables)


All technicians completed Job cards / Service Reports

Employee leave forms

Cost per Copy (CPC) increase rates

Quotations & Estimates

Updated customer records e.g.: when customer moved premises

Customer purchase orders

Reason for Leaving: RETRENCHED – 31/05/16

Adcock Task

Relieving on switchboard twice a week.

Stock-taking in Spares dept. & warehouse/dispatch

Capturing stock sheets and checking variances.

Receptionist Skills


2nd Position: WAGE CLERK

Daily time & Attendance Reports for +/- 780 employees on the BL2000 System.

Manual inputs of wage related queries & details of employees which were outsource & captured by Omi data.

Daily recording of sick certificates to be sent to Industrial Council for the Clothing Industry.

Capturing of Holiday Pay & Bonus for employees terminated or on Maternity Leave.

Costing of labor & wage hours per employees per department on a weekly basis.

Wage costing done monthly for departmental Budget.

Sorting out of Pay slips for various departments & distribution to Supervisors & managers.

Receiving of garnishee for employees & instituting the necessary procedure.

Stop Orders

Maintenance payments, Electricity payment and Garnishees on a monthly basis.


Termination Reports for workers being terminated or on maternity leave

I.e. Unemployment Insurance Fund (U.I.F) & Service Reports Cards

Sick Leave certificates

Garnish Order forms

All documents wages related per employee.

The BL2000 System

The BL2000 System is a new system for our Daily Time & Attendance Report. This is an efficient system as we run Wages, salaries & Administration Printouts.

1. Clocking System 2. Updating Clock Cards 3. Employee Zoning

4. Detail Maintenance 5. Taking on New Engagements 6. Updating Printouts

7. Departmental Transfer 8. Insert new Departments 9. Daily Backups.

10. Shift Patterns 11. Salary & Administration Printouts

12. Extraction of Hours for Payroll on dB Connection to Millennium Payroll

Adcock Task

Invoicing in Staff sale.

Assisting in Stocktaking & capturing.

Relieving on Switchboard (Phillips PBX) to +/- 120 extensions.

Receptionist skills

Assist in filing in accounts department & wage office.

Data capturing of labor hours.

Reason for Leaving: Retrenched – 31/06/2001

Experience: JANUARY 1991-JUNE 2000 - Durban Clothing Manufacturers

1st Position: CLERK

Receiving of mail (Statements & Invoices), sorting & distribution.

Registering, Express Mail, Speed Service, XPS couriers, GO Logistics, overseas couriers for urgent documentations.

Posting Invoices & statements to customers on a daily & monthly basis.

Sending telexes & telegrams on the Siemens TL1200 to customers & employees.

Faxing; Filing; typing cheques & documents for accounts & wage departments.

Receiving parcels from couriers & S. A Post office, recording & distributing.

Reason for leaving: PROMOTED


Durban Clothing Manufacturers Sharp Electronics

Name : Elaine Blakey Name : Mr Vishnu Kewalpershad


Address : 57 Underwood Rd, PINETOWN, 3613

Tel. No : 031-******* /031-*******

Name : Mr. Niel Ervine Email :


Address : 29 Grimsby Rd, MOBENI, 4060

Telephone No. : 031-*******

Steelland cc

Name : Mr Ravi Pillay

Position : OWNER

Address : 212 Bluff Rd, JACOBS

Tel. No : 031-*******

Email :

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