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Customer Service Manager

Location:
Macon, Georgia, United States
Posted:
March 09, 2018

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REGENA MCCLURE

*** *** ***, *******, ** ***** 478-***-****

ac4q1r@r.postjobfree.com

Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise.

EXPERIENCE

DATES FROM AUGUST 2008 – PRESENT

OWNER, TWINKLE TOES DANCE STUDIO

Researched market competitors and industry trends to identify potential new products and services. Leveraged social media websites such as Facebook to promote services and gauge customer needs and preferences. Hired and trained three new employees, which increased the size of the staff by 300%. Entered revenue and expense transactions and prepared expense reports. Tracked and evaluated staff performance, and handled all promotions and terminations. Completed purchase orders and customer invoices. Prepared and filed financial statements such as balance sheets and income statements. Monitored sales and service records and investigated discrepancies. Determined staffing requirements and interviewed, hired and trained new employees.

DATES FROM JUNE 2002 – NOVEMBER 2005

OFFICE MANAGER/COORDINATOR, KELLY HOME HEALTHCARE

Planned travel arrangements for 40 staff members. Made copies, sent faxes and handled all incoming and outgoing correspondence. Created PowerPoint presentations used for business development. Posted open positions on company and social media websites. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports and presentations. Managed the day-to-day calendar for the company's senior director. Properly routed agreements, contracts and invoices through the signature process. Received and screened a high volume of internal and external communications, including email and mail. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Handled all media and public relations inquiries. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Wrote reports and correspondence from dictation and handwritten notes. Maintained an up-to-date department organizational chart. executives and staff.

DATES FROM OCTOBER 1997 – SEPTEMBER 2002

OFFICE MANAGER, CHATHAM MEDICAL ASSOCIATES

2

Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Wrote reports and correspondence from dictation and handwritten notes. Maintained an up-to-date department organizational chart. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Created PowerPoint presentations used for business development. Posted open positions on company and social media websites. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports and presentations. Managed the day-to-day calendar for the company's senior director. Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail. Maintained and reserved the executive conference room calendar. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Managed daily office operations and maintenance of equipment. DATES FROM OCTOBER 1993– SEPTEMBER 1997

FRONT OFFICE ADMINISTRATIVE ASSISTANT, GEORGIA EYE INSTITUTE Responsible for developing schedule, staff’s hours, and patient flow for the center while executing corporate policies and procedures. Motivates/leads staff and sets goals/priorities for staff. Takes payments for office visits, procedures and past due balances. Audits invoices against purchase orders, researches discrepancies, and approves for payment. Manages doctor relationships – both internal and external. Follow-up with patients regarding their experience

(positive and negative). Provides feedback to associates. Provide patients with exceptional customer service by understanding and assisting the patients needs. Under direct supervision on an optometrist/optician, converse with patients to analyze and assess patients vision problems and needs. Provide patients with comprehensive explanation of their insurance benefits. Ensure product pricing is accurate. Under the general supervision of the optometrist, route patients throughout practice, obtain chief complaint, also obtain medical history, and review and record medications.

EDUCATION

1991

PURSUED NURSING DEGREE, ARMSTRONG ATLANTA STATE UNIVERSITY 1989-1991

PURSUED NURSING DEGREE, MIDDLE GEORGIA COLLEGE

SKILLS

• Meticulous attention to detail

• Results-oriented

• Self-directed

• Resourceful

• Medical terminology



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