Creative professional with extensive experience from concept to development particularly in the Hotel Industry. Talents include exceptional customer service, project management, computer skills, and conflict resolution.
OCTOBER 2016 – AUGUST 2017
MATERIAL HANDLER, FED EX
Proposed process improvements to increase quality and efficiency. Maintained materials for processing to ensure timely workflow.
APRIL 2016 – JULY 2016
FRONT DESK LEAD, HOMEWOOD SUITES SOUTHWIND
Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues, and complaints. Provided excellent customer service daily and worked with multiple departments to ensure quality accommodations for all guests.
JANUARY 2009 – JUNE 2014
HOUSEKEEPING FLOOR MANAGER, HOLLYWOOD HOTEL & CASINO
Developed rapport with customer base by handling difficult situations with professionalism. Generated and distributed daily reports and order acknowledgements to appropriate personnel.
MARCH 2004 – JANUARY 2009
HOTEL ROOMS CONTROLLER, HOLLYWOOD HOTEL & CASINO
Worked closely with VIP, Front Desk, Housekeeping, and Maintenance to ensure our guests received the best accommodations in Tunica. Monitored the Lodging Management System (AS400/LMS) hourly to effectively turn 494 rooms daily. Inspected and evaluated the physical condition of all facilities to recommend services required such as repair, painting, renovations and/or replacement of furnishings or equipment.
HOTEL MANAGEMENT, SOUTHEASTERN ACADEMY OF TRAVEL & TOURISM
HOTEL MANAGEMENT – PROFESSIONAL DEVELOPMENT – CONFLICT RESOLUTION
HIGH SCHOOL DIPLOMA, HORN LAKE HIGH SCHOOL