Customer Service Front Desk

JERROD BISHOP

**** ******** ***** **** ****, MS *8637 662-***-****

**************@*****.***

Creative professional with extensive experience from concept to development particularly in the Hotel Industry. Talents include exceptional customer service, project management, computer skills, and conflict resolution.

EXPERIENCE

OCTOBER 2016 – AUGUST 2017

MATERIAL HANDLER, FED EX

Proposed process improvements to increase quality and efficiency. Maintained materials for processing to ensure timely workflow.

APRIL 2016 – JULY 2016

FRONT DESK LEAD, HOMEWOOD SUITES SOUTHWIND

Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues, and complaints. Provided excellent customer service daily and worked with multiple departments to ensure quality accommodations for all guests.

JANUARY 2009 – JUNE 2014

HOUSEKEEPING FLOOR MANAGER, HOLLYWOOD HOTEL & CASINO

Developed rapport with customer base by handling difficult situations with professionalism. Generated and distributed daily reports and order acknowledgements to appropriate personnel.

MARCH 2004 – JANUARY 2009

HOTEL ROOMS CONTROLLER, HOLLYWOOD HOTEL & CASINO

Worked closely with VIP, Front Desk, Housekeeping, and Maintenance to ensure our guests received the best accommodations in Tunica. Monitored the Lodging Management System (AS400/LMS) hourly to effectively turn 494 rooms daily. Inspected and evaluated the physical condition of all facilities to recommend services required such as repair, painting, renovations and/or replacement of furnishings or equipment.

EDUCATION

MARCH 1991

HOTEL MANAGEMENT, SOUTHEASTERN ACADEMY OF TRAVEL & TOURISM

HOTEL MANAGEMENT – PROFESSIONAL DEVELOPMENT – CONFLICT RESOLUTION

MONTH YEAR

HIGH SCHOOL DIPLOMA, HORN LAKE HIGH SCHOOL

General Studies

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