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Customer Service Manager

Reading, PA
March 06, 2018

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Kyla Blakeney

**** **** ******• Reading • PA • **604 • 718-***-****


Albright College, Reading, PA Bachelor of Arts in Fashion Design and Merchandising May 2017 Minors in Painting and Art History

Fashion GPA: 3.3/4.0; Cumulative GPA 3.2/4.0

Work Experience

Littman Jewelers, Wyomissing, PA

Jewelry Consultant, Fall 2017 to Present

• Ring designs

• Bringing in new clients

• Organizing

• Selling

• Visual merchandising/displaying

• Filing

• Phone calls/ follow ups

• Customer Service

Belden Jewelers, Wyomissing, PA

Jewelry Consultant, Fall 2017 to Present

• Ring designs

• Bringing in new clients

• Organizing

• Selling

• Visual merchandising/displaying

• Filing

• Phone calls/ follow ups

• Customer Service

Albright College, Reading, Pa

Camp Coordinator for new summer fashion camp, Summer2017-Present

• Setting up lesson plans

• Giving feedback

• Demonstrating sewing techniques

• Demonstration of Photoshop

• Organizing camp activities

• Organizing camp fashion show

Albright College, Reading, PA

Personal Teaching Assistant, Fall 2014- Spring 2016

• Grading papers

• Setting up appointments

• Reading/ Responding to Emails

• Running Errands

• Organizing events

• Being available 24/7

• Answering calls/ Text messages

• Filing

• Organizing files/ Office space

Holistic Skateshop, West Reading, PA

Intern, Fall 2015-2017

• Competitively selected for the intern position; successfully completed 16 hours of training

• Given full creative control to give the store a fresh new look

• Brought new and fresh ideas

• Updated window displays with new and current looks each week

• Re-designed the store layout to better utilize the space

• Re- placed flooring for entire store

• Picked how new interior for store

• Worked with stock and inventory

• Planned and prepared social events

• Took part in fundraising for a community skate park project

• Selected new season women’s clothing for store inventory

• Provided excellent customer service

• Left in charge of store while owner was in business meetings

• Given financial responsibility to count end of the days earning and using point of sales system to input total earnings from days sales

• Increase sales

• Controlled the social media accounts connected with the store, which included making post, and announce- ments about the store

Caitlyn Kelly, Head Designer of Jordan’s Swimwear, Manhattan, New York City, NY Intern, Spring 2012

• Assisted in picking out fabric samples for new seasons swim pieces

• Contributed in planning and implementing launch party of new line of swim suits

• Provided organization in office matters

• Assisted in preparing guest list and RSVPs

Artist Chris Anderson, Manhattan, New York City, NY Intern, Summer 2012

• Assisted in setting up art work for Gallery showings

• Provided office organization

• Took initiative and performed tasks without being asked Copper Heweitt Museum Student Scholar Program, Manhattan, New York City, NY Fall 2010-2012

• Selected out of thousands of New York students to learn and work with different designs and artist in various field

• Demonstrated professionalism while working with various designers Additional Work Experience

Albright College Aquatics, Reading, Pa

Swim Instructor/ Lifeguard, Spring 2014-Present

• Trained various ages to efficiently swim

• Exhibited patience with children that had anxiety and fears of swimming

• Provided private lessons for children that needed one on one assistance

• Accommodated children with special needs achieve swimming goals

• Spoke with parents on how their children were progressing

• Made sure of swimmers safety

• Practiced safe swimming and diving protocols

Albright College Men’s Basketball Team, Reading, PA Team Manager, Fall 2014-Present

• Demonstrated ability to observe and record game statistics while providing information to the coach mid game

• Organized and kept thorough recordings

13th& Union Elementary School, Reading, PA

Tutor, Fall 2014- Spring 2017

• Provided assistance with grades K-5th with reading comprehension

• Assisted children in Spanish speaking households to better understand English and build confidence in speak- ing

• Highlighted in article for Berks Living

Additional Skills

• Technology: Creating designs in Photoshop, and Illustrator

• Visual Communication: Developed designs and illustrations from concept sketches to final presentations; Render in mediums of marker, color pencil, and watercolor; Create concepts boards for design presentation

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