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Manager Case

Mission, TX
March 06, 2018

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*** *** ******* ******



956-***-**** (Fax/Home)

Work History

Centene Corp.- Behavioral Health Service Coordinator

**/ 2015 to 02/2018 Service coordination collaborates and practices that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet the member’s health and human service’s needs. Meet in home with members to assess social determinants, screen for depression, develop care plan and assess health literacy along with community resources. Maintain regular contact with Members to ensure they are following through with care and referrals Work with the Health Homes and high volume primary care providers to assist with coordination of STAR + Plus needs resources and referrals.

VAIL Bilingual Case Manager 7/2014-02/2015

Responsible for coordinating care for identified target populations such as Visual Impaired, Hearing Impaired disable ageing, with both a behavioral health disorder and / or chronic disease. Maintain data and track outcomes. Collaborate closely with care teams and leadership. Provide regular communication with involved community partners

Work Force Corp Office-CCS Case Manager


Assess all assigned Children Day Care’s in the RGV to observe the appropriate usage of CCAA card. Watch closely for any misuse or fraud that occurs and report to supervisor with findings, Assess all rules are being followed and observed co-pays and logs are being implemented, share and educate any new information. Quality Assurance provided and implement Children’s day cares are in compliance with regulations. Any other assignments issued by supervisor.

Texas Dept. of Health & Human Services- (Advisor II)

Sep 02, 2009 – 06/2015

Accurately determines eligibility, TANF, SNAP & Medicaid Programs. Interviews, documenting, investigations, information gathered, determining benefits, verifying case data, explaining program benefits and requirements, reviews, continuous services. Obtain and calculate income and resources to determine client financial eligibility. Process changes to clients status, overpayment's, and adjusts or restores benefits. Communicates internally or externally (Social Security Administration, Office of Attorney General/ Child Support Division, Law Enforcement/Convicted felonies, Provide, exchange, or verify information, answer inquires, address issues, or resolve problems or complaints. Review Eligibility for ongoing services, establish priorities according to relative importance and deadlines, set goals, and manage time effectively, Ability to identify conflicting information provides by clients or authorized representative, To carry a high volume case load and able to operate computer with agency's various systems.

Loving Touch Adult Day Care, Edinburg, TX. (Director)

Mar 26, 2007 - Aug 29, 2009

Supervise 5 Attendants’ and 2 kitchen staff, able to effectively operate an adult day care, in compliance with the Texas Department of Aging and Disabilities and Texas Department of Agriculture, codes and regulations. Assure excellent quality service and appropriate information on TNAF, Texas State benefits, Clients rights., ect. Provide good etiquette, verbal, phone or data. Serve the elderly with respect and provide proper medical care, exercise. good nutrition and activity. Take the elderly to appointments, grocery shopping, food banks, special field trips, and secured the safety and needs while at the center. Work closely with DADS to provided benefit assistance. Unit Administration, management work and explanation of new regulations. Ability to give and/or follow oral instructions. Organize and prioritize, able to be detailed, compose correspondence complete reports on a timely manner and able to relay, establish and communicate effectively, while maintaining a good working relationship. Replace the attendance work role in their absence. Interview clients and do a social history upon a new arrival. Knowledge of all office equipment and expose to most Licensure, department policies of contracted agencies.

Evins Regional Juvenile Correctional Ctr, Edinburg, TX. (Program Administrator II)

Jul 17, 2006 - Mar 19, 2007

Responsible for the satisfactory performance standards of a 96 unit dorm. Planning organizing, coordinating detailed requirements for residential program of youth the proper program treatment is being conducted. Work closely with Pysch. & Edu. Depts to assure the youth are reaching their academic standards and special conditions are being met. Conduct internal investigations on youth. Review and interview injured staff, do level hearing on youth that are violation of facilities rules. Interview for employment and evaluations along with termination, schedules, time sheets. This position acts as a liaison with other Texas Youth Commission agencies which requires one to have full knowledge of inter-departmental functions and duties. On call work weekends and other tasks assigned by my supervisor.

Texas Department of Protective Services, McAllen, TX. (Adult Protective Specialist II)

Feb 14, 2005 - Jul 15, 2006

Assisted in the investigations of abuse, neglect or exploitation to adults and Child Protective Services cases. Work closely with law enforcement, physicians, Court system, community, to protect the rights of the disabled & elderly. Home visits.

Loe-Del Mental Health Consultations, Pharr, Texas (Case Manager)

Sep 15, 2004 - Feb 10, 2005

Child Protective Services contracted, parenting and anger management classes. Home visits for counseling and/or case management conducted. Work site visits and drug and alcohol testing. Meeting with school counselors and children. Community referrals and resources given. Court appointed hearings if needed.

EduCare Inc., Edinburg, Texas (Residential Director)

Mar 01, 2004 - Sep 30, 2004

Supervise the functions of 4 group homes, which housed severely mentally and physically challenged clients. Assured total care was provided professionally and group homes were always appropriately staffed. Monitored the staff's schedules, timecards, hired and terminated staff. Responsible for the security, finances, transportation and assured the welfare of the special needs clients required, law and code of ethics.

Job Readiness Training, El Dorado, Kansas

(Group- Supervisor)

Aug 01, 2003 - Jan 01, 2004

Responsible for the quality assurance provided by special needs population at worksite. Weekly participant attendance records, payroll, progress reports, skills and employment training classes provided. Supervise and administer medications when needed.

Health Partnership Clinic of Johnson Co. Olathe, Kansas (Bilingual-Outreach Coordinator)

Mar 01, 2002 - Jan 03, 2003

Social Services, resources, physician’s referrals, counseling, case management, medical records, program meds, coordinate Dental department as well as Ear, Nose and Throat Clinic for Med-Students from KU. Worked with physicians to interpret diagnosis in Spanish to clientele. Outreach Coordinator.

Catholic Social Services, Olathe, Kansas

Bilingual- Case Manager

Oct 01, 2001 - Mar 01, 2002

Bilingual Case manager, referral, resources, counseling, family’s wellbeing. Provide parenting skills, medical prescriptions education. Rental assistance, grocery and utility vouchers. Transport to doctors, Spanish interpretation, home and employment search.

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