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Customer Service Manager

Smyrna, Tennessee, United States
March 06, 2018

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**** *. ********** **** *****: 615-***-****

Murfreesboro, TN 37130 Email:

Summary of Qualifications

Versatile self-starter with thirty years experience in manufacturing production/repairs, contract manufacturing, including prototypes, in both small and large corporations. Significant strengths in material planning, Bills-Of-Material, scheduling, logistics, purchasing, inventory control, MRP, supply chain, tracking, reporting, and maintain build/procurement status in computerized inventory systems

Professional Experience


Inventory Planner/Buyer/Shipping Logistics

Determine/monitor/control/forecast minimum and maximum inventory levels for all

purchased parts.

Issue purchase orders for all domestic and international production items and supplies.

Monitor/ update system standard cost /supplier pricing

Coordinate/schedule/monitor/expedite/oversee shipments of all incoming purchased items.

Review all customer invoices and correct/add appropriate LTL shipping charges.

Create and distribute all reports for NCM/RMA materials.

Contact supplier and arrange return and obtain credit memo.

Oversee/direct receiving department, resolve discrepancies.

Monitor/coordinate/direct Canadian satellite facility shipments and receipts. Resolve discrepancies.

Tennessee Wine and spirits, Nashville, TN 2009–2011

Inventory Planner/Buyer/Shipping Logistics

Develop the inventory plan and forecast for all stocked products.

Work with Executive Management to determine appropriate inventory level requirements.

Initiate/issue purchase orders for all products, domestic and international. Maintain all import documentation. Resolve all supplier/broker issues.

Monitor/track all products thru delivery. Communicate/report status to Executive Management and Warehouse Manager.

Receive all products into the computerized inventory system.

Review and approve all vendor invoices for correct pricing, investigate any variances.

Process all supplier invoices into the accounts payable computerized system.

Maintain all purchasing records and files per company procedure.

Complete and submit monthly Marine Insurance declaration to the Wine and Spirits Shippers Association.

Monitor and compare transportation costs to obtain best pricing.

Biomimetic Therapeutics, Franklin, TN 2007–2009

Sr. Production Planner/Shipping Logistics Coordinator/Warehouse Manager

Develop the purchasing and production plan for all raw materials, components, sub assemblies and finished product.

Responsible for inventory management (raw materials thru finished goods).

Plan/schedule/coordination of contract commercial and clinical manufacturing, facilities, all aspects of products thru the production cycle.

Initiate purchase requisitions for all manufacturing supplies and components, track thru delivery.

Review and approve vendor invoices.

Facilitate interaction between departments to assure timely release of products.

Coordinate/schedule/track/produce documents for the domestic and international shipping logistics of all components and finished goods between vendors, sub contractors, distributors and clinical sites.

Cubic Transportation Systems, Tullahoma, TN 1995-2007

Sr. Production Planner (1995-2007)

Prepare production schedules, maintain daily status reports; project/monitor/develop delivery schedule.

Control and report on all phases of production development, repairs, build status and shortages.

Chaired weekly status/materials production meeting.

Responsible for Customer Service forecasting, purchase requisition approval, inventory levels ($3 - $4 million), held inventory accuracy at 98% with 4 to 5 minimum inventory turns annually and BOM accuracy in the Cincom MRP system.

Operations Manager – Customer Service (1996-2002)

Coordinate and control all internal activities/groups, materials planning (JIT), scheduling, and expediting to ensure timely material deliveries, maintained a 97% on time customer delivery or better monthly and shipment schedules to meet customer requirements.

Direct supervision/training of ten (10) employees.

Oversee the day-to-day operations involving materials planning, purchasing, manufacturing, stockroom, circuit card repair depot with a maximum seven business day turn around time, receiving and shipping departments.

Develop/write/implement and streamline policy and procedures using continuous improvement techniques, root cause analysis.

Oversee and coordinate cycle count and physical inventory activities.

Allied-Signal Aerospace Company, Test Systems Division, Teterboro, NJ 1987–1995

Sr. Production Buyer/Planner

Acquisition of materials from outside and internal sources.

Contact vendors, obtain quotes, negotiate price, track material delivery and expedite as needed, locate/source new vendors, maintain system vendor records information.

Maintain and update master BOM structures, maintained a 99.8% accuracy.

Meet pre-determined production schedules; expedite purchased material and manufacturing process to ensure same.

Ensure that all assigned material is delivered/updated to the latest approved configuration by monitoring and determining disposition of all related ECN activity and appropriate actions.

Strong understanding of MRP (SAP), TQM, and experience with inventory control systems.


B.S.E.E.T. Degree, Fairleigh Dickinson University, Teaneck, NJ

Electronic Technology Certificate, Metropolitan Technical Institute, Saddlebrook, NJ

A.A.S. Degree, Bergen Community College, Paramus, NJ

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