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Customer Service Representative

Houston, Texas, United States
$20.00 /hour
March 06, 2018

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Lynda Y. Diemont

Houston, TX ***** US


Professional Profile

Articulate, energetic, customer service oriented, self-starter seeks an opportunity to show outstanding work ethic.


Masters of Business Administration, University of Phoenix, Houston, TX

Bachelor of Science, University of Houston, Houston, TX

13+ years’ experience as a customer service representative

Over 100,000 loss prevented while employed at Macy’s


Proficient in Microsoft Word, EXCEL, and Power Point

Office equipment, faxes, copiers,

Multi- line phone systems

Selected as a Fine Jewelry and Fine Watch Specialist for the department.

Initiated opportunities with vendor representatives to train new managers and associates with knowledge on selling their products.


Empowered to make decisions regarding customer service issues, received recognition for tasks performed well.

Managed daily operation standards and procedures relating to daily fine jewelry counts, merchandising case lines, shipping and receiving merchandise, customer repairs, markdowns, and markdowns, processing return to vendors, damages, and signage.

Implemented a new file system to maintain important documentation, which increased efficiency.

Delegated job tasks to selling associates.

Organized and created appropriate work space following secure guide lines and procedures.

Coordinated with upper management teams to implement inventory procedures for inventory.

Marketing / Customer Service

Merchandised case lines to tell the story of interest.

Maintained clientele information.

Ticketed and Re- ticketed merchandise.

Handled shipping and receiving merchandise, customer repairs comments and complaints.

Assisted sales associates with proper signage for merchandise sales.

Professional Experience

James Avery Specialist, Dillard’s, Houston, TX, 2016 – 2017

Fine Jewelry Clerical, Macy’s, Houston, TX, 2008- 2016

Sales Associate, Finlay Fine Jewelry, Houston, TX, 2006 – 2008

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