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Human Resources Manager

Cairo, Cairo Governorate, Egypt
30,000 NET
March 06, 2018

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Cell phone, Egypt: +* *********58

USA: +1 (402) *** **** / +1 (951) *** ****

E-mail address: Mervatsaad2411@ / mervatsaad2411@ Mervat Saad updated resume Page 1 of 5

Dear all concerned,

I would like to take this opportunity to briefly introduce myself as a highly successful and competent leader with diverse experiences in Admin, Training and HR Management, having the working knowledge of the latest HR practices & processes, and experience of recruiting staff, updating employee records, carrying out staff reviews, advising on payment issues and interpreting employment law. At the moment I am working in Al Dau Development Company ( and holding the position of Human Resources and Administration Manager. In my present role I am full in charge of implementing and applying HR processes, policies and standards in a way that fits the company’s cultural environment.

Apart from my managerial skills, proficient in developing, administering, reviewing, updating and communicating policy manuals for standardizing HR work. Previously I have worked on different administrative positions at management level in hotel and resort operations & gained 14+ years’ experience in tourism and hotel business. Having a Pre-opening experience, ability to work under stress, time management and priorities arrangements’ skills, leadership skills, excellent communication skills, teamwork spirit and able to work individually in addition to the loyalty.

In addition, having 2 years’ social work experiences in NGO’ organization in a capacity of Executive Manager for a Social Foundation for Community and People Development. My resume is enclosed for your kind review! I would like to thank you in advance for you time, consideration and forthcoming response.

Yours sincerely

Mervat Saad

Hurghada, Red Sea – Egypt

Mob. +20 122 *** ****


Cell phone, Egypt: +2 01220002258

USA: +1 (402) *** **** / +1 (951) *** ****

E-mail address: Mervatsaad2411@ / mervatsaad2411@ Mervat Saad updated resume Page 2 of 5


Sept. 2015 till present: Al Dau Development – Sami Saad Holding Human Resources and Administration Manager

Main role:

Supports operations through recruitment the proper calibers, evaluate performance & supervising staff; planning, organizing, and implementing administrative systems in additional to controlling operational budget. Creating Supportive workplace for the entire employees in all levels & keeping up the positive team spirit to achieve the organization targets.

Monitor the implementation of HR policies, procedure and corporate guidelines. Works within general methods and procedures and exercises considerable independent judgment to select proper courses of action. Perform normal day-to-day admin & HR work. From Jan. 2015 – August2015: USA

Feb. 2013 till Dec. 2014: Egycopt Foundation – Sami Saad Holding Executive Manager

Egycopt is a civil society institution launched with the goal of empowering Egyptian youth and helping them to achieve their hope of finding employment opportunities through technical and vocational education and training to enable them with job opportunities and sustainable career development. Egycopt makes contacts with potential employers to assess, the market needs and assist in matching job opportunities with the youth- trained workforce.

Main responsibilities:

Site visits to companies, manufactories, industrial projects to study and assess the market needs of qualifications and special skills.

Contacts with specialized and renowned institutions that would offer specific training programs (tailored up programs) to youth that provide them with the required qualifications and skills are needed according to the assessment of the previous step.

Match skilled youth with potential employment opportunities.

Seek initiatives that create potential job opportunities in the industrial & social services sectors.

Seek Scholarships in institutions and universities.

Explore new projects with opportunities for new graduates. April 2010 till Dec. 2012: Steigenberger Al Dau Resort – Sami Saad Holding Training Manager

During this period Steigenberger Al Dau Resort was contained the Steigenberger Al Dau Beach Hotel (5* deluxe hotel with 388 rooms– 570 employees) & Steigenberger Al Dau Club (4* hotel with 246 rooms & 230 employees) at total of 634 room & more than 800 employees.

Main Role:

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. MERVAT SAAD MAKAR

Cell phone, Egypt: +2 01220002258

USA: +1 (402) *** **** / +1 (951) *** ****

E-mail address: Mervatsaad2411@ / mervatsaad2411@ Mervat Saad updated resume Page 3 of 5

Oct. 2006 till March2010: Steigenberger Al Dau Resort – Sami Saad Holding Personal Assistant to the General Manager

Steigenberger Al Dau Beach Hotel – Red Sea - Managed by the Steigenberger Hotels Group "Deutsch Management" Major Duties:

Liaison with Executive Committees & Dept. Heads using effective time management techniques Interacted & cooperated with staff, provided assistance & advice when requested Attended Exec Com's & Dept. Heads meetings/other Strategic meetings/producing minutes/distribution Prepared G.M.'s Monthly Reports Updated both G.M.'s business & personal diaries Maintained trace/recall files for all relevant issues Follow-ups/prepared invitations and organized G.M.'s Luncheons/other functions Maintained at all times an up-to-date & easily accessible filing system All forms of Secretarial duties including self-correspondence Maintained adequate stock of office supplies Maintained all personal files of Exec Com's & Dept. Heads including follow up on annual review & contract renewals. Interacted effectively with individuals/guests inside & outside the hotel, Maintained & updated all policies & personnel information - internal and external etc. Feb. 2004 till August2006: Savoy Sharm El Sheikh Resort Executive Secretary for the Resort Manger

Savoy Hotel – Sharm El-Sheik –consists of: -

1. Royal Savoy 44 rooms & 10 Villas 2. Savoy Hotel 404 rooms 3. Sierra Resort 375 rooms Major duties:

Arranges/schedules appointments and/or meetings for the General Manager.

Transcribes letters, memos and other correspondence dictated by the General Manager.

Follows-through instructions or directives cascaded down to the Executive Committee members or to the department heads by the General Manager and ensures that all these are adhered to.

Responsible for the reproduction and compilation of all Executive Office Reports.

Records and circulates in a timely manner copies of the minutes of the Executive Committee Meeting to all committee members; and responsible to do the same for other official meetings as and when requested by the General Manager.

Drafts response letters to guest questionnaires/concerns/complaints and any other correspondence for the General Manager's approval.

Arranges travel schedules/itineraries/flights for the General Manager.

Responsible for keeping and updating files in an orderly manner.

Controls the flow and screens all documentation routed to the Executive Officer.

Receives and screens incoming calls or unexpected visitors of the General Manager.

Preparation of Complimentary/, Upgrade Request forms and Gift Vouchers whenever necessary.

Assists the General Manager in arranging and confirming accommodation and other booking requirements of the hotel's Board of Directors and their immediate relatives.

Receives, arranges and confirms hotel accommodation requests coursed through the Executive Office.

In additionally to other normal duties of the Executive Secretary. May 2002 to Jan. 2004: Savoy Sharm El Sheikh Resort Admin Assistant for the Executive Office

(General Manager – Resident Manager – Food & Beverage Director) MERVAT SAAD MAKAR

Cell phone, Egypt: +2 01220002258

USA: +1 (402) *** **** / +1 (951) *** ****

E-mail address: Mervatsaad2411@ / mervatsaad2411@ Mervat Saad updated resume Page 4 of 5

Major duties:

Maintains trace file containing list of letters or reports which have to be prepared on specific dates in the future; informs the General Manager or other personnel concerned of same at appropriate time; assists in clarifying to those personnel the details of, and requirements for carrying out such activities.

Takes down, transcribed and types dictations and minutes of meetings, letters, circulars, memos, reports, forms, contracts and other correspondences including those of a confidential nature; sees their mailing or distribution to all concerned.

Receives, screens office callers and visitors; schedules and sets up appointments.

Prepares daily attendance sheet for the executive office; submits it to personnel by the end of each month.

Ensures proper handling, use maintenance of office equipment and supplies and the cleanliness and maintenance of her office and that of her superior.

Follow-up with the Executive Committee Members and Department Heads the pending issues on behalf of the General Manager and update him with the results.

Filing system: files correspondence, memos, reports, and other related materials for ready reference; maintains individual files for each concessionaire and expatriates transfers obsolete material to inactive file or storeroom.

Maintains adequate stock of office supplies; accomplishes necessary requisitions for the General Manager Office.

Special assignment for the Chairman during his visits to the hotel (Confidential meeting minutes, Meetings with architects, contractors...etc.)

All other Executive Secretary's duties.

Fully aware with hotels industry Operation specially F&B Dept.

Writing & design all variety of Outlets Menus, announcement flyers, special promotions etc.

Replacing the Executive Secretary during her absence. June 2000 till April 2002: Sofitel Old & New Cataract Hotels – Aswan Food & Beverage Secretary for F&B Director

Main duties:

- All Secretarial Duties, Filling, Record Meeting,

- Design and Typing Restaurants & Bars Menus and Flyers, assist in-issuing: Re-

- Estimation for the Daily Sales for F & B Dept., Cost and Revenue for F & B Dept.

- All Typing Arabic and English ...etc.

- Replacing the Executive Secretary during her vacations, holidays & annual leaves Dec.98 – May 2000: Sofitel Old & New Cataract Hotels – Aswan Food & Beverage Guest Relations

Major duties:

- Handling all Guest Complains & Problems, Guest Inquiries, Organizing Conferences and coordinate groups' program along their stay in the hotel includes excursions, special functions & other events.

- Handling All the Correspondence with Local and International Agents, Up-Selling for Food

& Beverage Dept.

- Communication and Cooperation with the other Departments. MERVAT SAAD MAKAR

Cell phone, Egypt: +2 01220002258

USA: +1 (402) *** **** / +1 (951) *** ****

E-mail address: Mervatsaad2411@ / mervatsaad2411@ Mervat Saad updated resume Page 5 of 5


University : Nebraska Lincoln University, USA

Certificate : MBA "Business Administration" major in Human Resources Management University : American Certificates Institute

Certificate : Master Train of Trainer

University : Cornell University (Hotels' School)

Certificate : Human Resources Practices

University : Asyut University

Certificate : BSc of Commerce, College of Commerce (4 years) Division : Accounting


Train the Trainer by American Hotels Lodging Association (AHLA)

Leadership & HR Skills by (AHLA).

Creativity & Marketing Skills by Egyptian Tourism Federation (ETF)

Marketing is everyone’s Job by Egyptian Tourism Federation (ETF)

Food & Beverage Managerial Skills by Egyptian Tourism Federation (ETF)

Food & Beverage Skills by Egyptian Tourism Federation (ETF)

Front Office Skills by Egyptian Tourism Federation (ETF)

Food Safety (HACCP) Training Program by Egyptian Tourism Federation (ETF)

Professional Development program for Hospitality Managers (19-22/10/08) By IDI & American Hospitality and lodging Association (AHLA)

Management Skills Training Program

Communication Skills Training Program

Time Management Training Program

Team Building & Management Development Program

Handling Guest Complains Training

Ladies & Gentlemen corporate Image communication skills for Success LANGUAGE

Arabic: Mother tongue

English: Read, write & speak well

Deutsch: Beginner


United States of America - California: Los Angeles, San Diego, Las Vegas; United Kingdom: London; Germany: Berlin & UAE: Dubai


Career Promotions, Travel, Listen to music & Swimming. Reference and further information will be provided upon request.

Contact this candidate