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Project Management

Location:
San Jose, California, United States
Posted:
March 06, 2018

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Resume:

MALLIKA K. GAONKAR

Mobile: +1-408-***-****

E-mail: ac4pmd@r.postjobfree.com

Location: San Jose, CA

EXPERIENCE SUMMARY

A competent and experienced business analyst with over 15 years’ experience in managing multi-disciplinary teams of varying sizes and complex programs of work in various domains. Can build strong relationships with all stakeholders and to turn proposals into reality. Especially successful in management roles that demand rigor, a high level of drive and dedication and a focus on delivering business outcomes using methodologies. Good experience in business analysis, user research(UI/UX), system analysis, requirement gathering, change management and product development. Experience as a senior business analyst and project manager across agile & waterfall models within the financial services industry.

Experienced in Business Process Redesign, defining Vision Documents using Microsoft Visio, interacting with stakeholders, understanding user requirements, and articulating them into User Requirement Specifications (Use Cases), user stories and managing backlog.

Excellent Business writing skills in preparing Business Requirement Documents, Use Case Specifications, Functional Specifications, System Design Specifications (SDS), System Requirements Specifications (SRS), User Stories and Workflow Diagrams.

Expertise in UAT including end to end testing and production validation across platforms and cross-functional teams

Good experience in research, user experience(UX), design, business analysis, system analysis, requirement gathering, change management and product development. Single point of contact for all communications between the customer and company.

Expertise in RUP & UML modeling and use cases.

Expertise in JavaScript, Ajax, HTML, CSS, Java and specifically Oracle Databases.

Managing staff to ensure that all milestones are achieved within the agreed timeframes.

Ensuring effective quality control processes are in place to monitor deliverables produced.

Expertise in maintaining system integrity and security.

Provide PMO support for the planning, execution, performance, and closure of enterprise data warehouse projects.

Monitor the progression of projects through the project lifecycle, identify gaps/risks/issues, and prepare management reporting.

Expertise in conducting training workshops and training manuals.

Expertise in capturing system integration requirements.

O365 experience especially on OneDrive and SharePoint Online.

Create and maintain key management reporting & systems of record for the PMO.

Responsible for identifying, analysing, measuring and managing project risks & ensuring that projects conform to required standards.

Conducting regular impact analysis to assess the consequences of the project deliverables on other sections of the business.

Assisting the technical team in their design and development tasks & producing project definitions to include validated functional requirements, scope, roles, responsibilities, timescales and resources.

Well-versed with all phases of Software Development Life Cycle (SDLC) using various methodologies like Waterfall, Agile/Scrum and Kanban methodologies.

Good know of predictive modelling techniques and linear programming.

Experience with ITIL & IT Service Management (ITSM) methodologies.

Expertise in HTML5 and CSS(webpages).

Experienced in leading a virtual team and proficient in virtual project management tool for e.g. MS Project

Expertise in graphic design, report creation, web design, and web-based content management tools, methods and processes.

Experience on working on order management and contract management system.

Proficient in Technical and Business Writing, Business Modelling, Business Process Flow, Business Process Modelling, Business Analysis and testing.

Good knowledge of Compliance/Audit in Financial domain.

Proficient in conducting GAP analysis, User Acceptance Testing (UAT). SWOT analysis, Cost benefit analysis and ROI analysis.

Experience working in Financial domain in investment bank for employee fraud, POS, consumer lending and credit card, brokerage, capital markets related use cases.

Expertise in Legal, Sales, Compliance.

Experience testing implemented systems and system changes including liaising with QA teams to develop test cases, test plans, test scenarios, and generating test data; and conducting manual testing (regression, end-to-end, functional)

Strong communication, problem solving, organizational, interpersonal, and presentation skills.

Abilities in mapping the requirements, custom designing solutions & troubleshooting for complex software & application problems

Possesses experience of working in technologies & processes

Deft in improving relationships with the customer by anticipating customer future requirements, thereby ensuring a positive customer experience

A team player with strong communication, analytical, logical and problem-solving skills

CORE COMPETENCIES

Software Development

Handling various technical aspects like project documentation, system design & integration, monitoring critical paths & taking appropriate actions

Planning & designing test plans and strategies, test cases, test scripts, UAT, gap analysis to ensure that business requirements are tested and fulfilled

Delivering and implementing the project as per scheduled deadlines; extending post-implementation and maintenance support to the technical support team and clients

EDUCATION

2003 B. Tech. Electronics & Communication Engineering from Karnataka University, Dharwad, Karnataka

TECHNICAL PURVIEW

Methodologies: SDLC, Agile, Waterfall, Scrum Methodology

RDBMS/ DBMS: Oracle 10g, Oracle 11g, MS-Access, SQL SERVER 2000, HP Vertica

Operating Systems: MSDOS, UNIX, Windows NT, 95, 2000, XP,7,8 10

Tools: SQL *PLUS, SQL *LOADER, Toad 9.7.2

Languages: PL/SQL, SQL, Java, C, C++, Python, XML, HTML

Reporting Application: Informatica Power Centre 8.6, Business Objects XI,4.0, Brio and Crystal Reports

Test Management tools: Quality Center. Jira

Microsoft technologies: Excel, Power point, Microsoft Word, Outlook

Dashboard & Data visualization: Tableau

Data modelling tool: Erwin

Data Analytics, dashboard & visualizing tool: New Relic Insights

Project Management: MS-Project

MS Sharepoint: 2013

E-Business Suite: Oracle Ebs R12, 11i

Peoplesoft tool: Oracle HCM

PROJECTS HANDLED

Client: PayPal (Payments, E-commerce domain)

Location: San Jose, CA

Period: Nov 2017 – Current

Role: Business Analyst

Responsibilities:

Expertise in agile requirements adoption techniques; User Stories, Story pointing / estimation, agile planning and tracking methods, roles and agile best practices

Expertise with Use Cases, business process modeling

Expertise in user acceptance testing strategy, processes, entry/exit criteria.

Expertise in sprint planning, review and retrospective events, coached team for adoption of agile practices, facilitated daily scrums (expertise in Agile projects and scrum master)

Expertise in business requirements documents, RFP's, functional specifications and process flows.

Expertise in iterative / agile project management methodologies such as SAFe, Rally, Scrum, LEAN

Collaborated with UX team leadership in key project decision-making, including: requirements gathering, scheduling, resource allocation, and coordination of teams and approval processes.

Facilitated process analysis and quality improvements.

Prepared and presented quality management reports and drove weekly quality reviews.

Coordinated work between UX Designers, Researchers, Product Managers, and Engineers

Drove the integration and adoption of agile delivery practices across delivery teams.

Expertise in UX concepts, prototyping, wireframes.

Work with Domain POC’s and Initiative leads at PayPal for process improvement in projection execution in each sprint.

Expertise in root cause analysis.

Expertise in Data Protection and Privacy Policies & Standards

Carryout out analysis for carryover and trade-offs in each sprint.

Work on data Analysis on data collected from each quarter, dashboard preparation and data analytics on collected data.

Execution reporting and analysis (based on Projections)

Carryout out analysis for carryover and trade-offs in each sprint.

Combined Program Timeline/Execution Progress (Projections Tableau report) and Execution Status (Stoplight) into single view

Worked on data analysis on data collected from each quarter, dashboard preparation and data analytics on collected data.

Created reporting dashboards and drilled down metrics

Expertise in designing and implementing executive reports/Leader boards using Tableau

Expertise in workflow charts using Microsoft Visio.

Expertise in documentation.

Expertise in document management and collaboration systems (confluence, Sharepoint)

Expertise in Jive.

Expertise in conducting training workshops and training manuals.

Proficiency in Spreadsheets/Excel.

Expertise in SQL

Expertise in JavaScript, Ajax, HTML, CSS, Java and specifically Oracle Databases.

Expertise in business objects 4.0 for reporting.

Client: California Secretary of State (SOS)

Location: Sacramento, CA

Period: Aug 2017 – Oct 2017

Role: Business Analyst

Project: Planning, procurement, development, testing, and implementation of a CAL-ACCESS replacement system.

Responsibilities:

Develop future State High-Level Model diagrams and activity diagrams for the CAL-ACCESS replacement system from requirements captured.

Review public and stakeholder feedback to date and determine if/where-public feedback maps to the approved CARS Project functional requirements, and/or potentially where it highlights requirement gaps.

Expertise in swim lane diagrams and workflows using Microsoft Visio.

Created UAT status reports and communicated to stake holders effectively

Proactively looked for continuous improvement opportunities with the test methodology and best practices to support User Acceptance Testing

Created and maintained process and quality documentation, drove and prioritized root cause analysis and corrective action for quality processes.

Expertise in Data Protection and Privacy Policies & Standards

Expertise in document management and collaboration systems (Sharepoint)

Expertise in SOW and RFP preparation and process

Client: Dept. of Justice

Location: Sacramento, CA

Period: Feb 2017 – July 2017

Role: Business Analyst

Project: California's Assembly Bill 953, known as the Racial and Identity Profiling Act of 2015

Responsibilities:

Expertise in business systems analysis, business process reengineering, facilitation and business requirements elicitation, use-case preparation and documentation.

Successfully implemented Web Access Management Solutions for security products like CA Single Sign-On (CA Site Minder)

Expertise in vendors & procurement of staff.

Expertise in user story writing and working in agile environment (daily scrum, product backlog overview etc.)

Lead and conducted Joint Application Development (JAD) sessions

Developed RTM to track requirements and traced test cases and functional specifications against the RTM

Developed use cases, workflow, screen mock-ups, and conversion requirements

Validated technical designs created by IT developers against functional specifications

Identified Business needs and developed appropriate solutions or recommendations

Developed System, Regression, and Interface test cases from business and system requirements to verify system functionality

Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met

Finalized documentation and Final Approval packets

Developed and lead all training efforts

Expertise in writing or modifying existing requirements conforming to IEEE standards format.

Expertise in Request for Proposals (RFP) preparation.

Expertise in User acceptance testing strategy, processes, entry/exit criteria.

Expertise in user acceptance test planning, test analysis and design, test cases and test scripts preparation.

Expertise in SOW and RFP preparation and process

Client: GMOTT (DIRECTV/AT&T) (digital marketing based project) (data analytics project) (digital supply chain)

Location: El Segundo, CA

Period: August 2016 – Feb 2017

Role: Business Analyst

Project: GMOTT is a large scale, companywide project involving many organizations in creating the Next Generation DIRECTV/AT&T network. This network will be a platform led by and presented by QuickPlay (QP), which is the customer facing interface for the current AT&T U-verse TVE product. This product will be a ubiquitous OTT platform, available for all users, including those already on the DIRECTV service, those already on the AT&T U-verse service, as well as those who will be signing up for the experience for the first time.

Responsibilities:

Manage UAT efforts for the team including writing the UAT test plan and test cases, executing test cases,

managing defects to resolution for GMOTT project

Part of DirecTV app launch.

Interacted with the UI team working on UX design & research.

Expertise in UX concepts, prototyping, wireframes.

Experienced in all aspects of Identity and Access Management including, e Directory, Access Control, Audit, Single Sign-On, Privileged Access Management, Policy Designing, PKI, Firewalls and load balancers.

Analyzed raw video footages and reported findings in deck format and communicated findings to senior stakeholders.

Filed functional and usability issues from the user studies into internal bug filing system as needed using tools like Jira

Translated business requirements into specific test scripts and case scenarios.

Designed and executed UAT for GMOTT project.

Logged and classified test execution findings.

Expertise in change management.

Expertise in Sales, Marketing and Service cloud environments.

Worked closely with product managers during release and pre-release activities.

Tracked and performed proper disposition of issues according to the established priority criteria.

Analyzed and presented results to the different involved departments in periodic meetings.

Expertise in master data management.

Collaborated with different departments to ensure the requirements were properly reflected in the UAT process

and to determine if the necessary reporting could be performed.

Expertise in market for web management and analytics.

Expertise in JavaScript, Ajax, HTML, CSS, Java and specifically Oracle Databases.

Data Querying and data visualization of real time data using New Relic Insights(NRQL) (like SQL) required to build Marketing Dashboards

Creating custom and interactive dashboards using real time data

Adobe experience manager, Adobe analytics Expertise

Expertise in business objects 4.0 for reporting.

Client: HP’s Financial Core banking (Banking domain) (big data project)

Location: Palo Alto, CA (United States)

Period: Oct 2015 -July 2016

Role: Business Analyst

Responsibilities:

Expertise in working in big data project in Vertica, Hadoop, Hive, Informatica and Java technologies

Interacted with stakeholders and business key users.

Involved in understanding of user requirements and articulating them into User Requirement Specifications (Use Cases), user stories and managing backlog.

Expertise in the MS Office Suite, including Word, Excel, and Visio and Enterprise Architecture with Requisite Pro.

Excellent business writing skills in preparing Business Requirement Documents, Use Case Specifications, Functional Specifications, System Design Specifications (SDS), System Requirements Specifications (SRS), User Stories and Workflow Diagrams.

Experienced in user story writing and working in agile environment (daily scrum, product backlog overview etc)

Design and configuration of modules to enhance application functionality and improve system efficiency.

Developed a detailed project plan with emphasis on timelines and deliverables.

Collaborated with development teams for sprint planning & product design.

Collaborated with UX designers to create user experiences that are useful, usable and desirable.

Monitored and Analyzed market trends and competitive offerings.

Drove improvements in service cycle time, cost, quality.

Expertise in HTML, CSS, APIs (SOAP/REST), form posts, SFTP, 1st/3rd party tracking, query strings, CMS, web authentication

Expertise in JavaScript, Ajax, HTML, CSS, Java and specifically Oracle Databases.

Gathered user and functional requirements, estimated effort, set scope and defined timelines for new product initiatives

Worked closely with Development, QA, Design, and Documentation to deliver product on time.

Involved in getting sign offs/approvals on Business requirement document (BRD) after meetings with stakeholders.

Good knowledge of compliance/audit process.

Expertise in Tableau Desktop, Tableau Server, Tableau Online, Tableau Reader and Tableau Public.

Data Visualization, Gap Analysis and Dashboard using Tableau

Defined requirements for all workflow activities including analysis, design, testing, and implementation for mortgage lending and loan origination systems.

Expertise in MS SharePoint usage to store project documentation, maintain project flow for audit purpose.

Expertise in business objects 4.0 for reporting.

Client: HP (Communication system data model) in HP’s Telecom Big Data Analytics Group (Data Modeling Project)

Location: Palo Alto, CA (United States)

Period: Jan 2015-sept 2015

Role: Business Analyst

Responsibilities:

Involved in business requirements gathering phase, use case preparation.

Responsible for the documentation of business needs/requirements and testing requirements, applying the required methods and standards.

Expertise in user story writing and working in agile environment.

Expertise in business flow diagrams using Microsoft Visio, Functional documentation preparation.

Collaborated with development teams for sprint planning & product design.

Collaborated with UX designers to create user experiences that are useful, usable and desirable.

Monitored and Analyzed market trends and competitive offerings.

Gathered user and functional requirements, estimated effort, set scope and defined timelines for new product initiatives

Worked closely with Development, QA, Design, and Documentation to deliver product on time.

Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.

Visualization using BI tools like Tableau (dashboard).

Expertise in analyses and configuration of new features in OneDrive and SharePoint Online.

Developed project plans, specify goals, strategies, schedule and allocation of available resources.

Assigned tasks among development team monitored and tracked progress of project following agile methodology.

Developed the Design Document.

Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.

Responsible for planning, directing and coordinating projects from initiation through implementation

Developed project plans and ensures that the scope and approach are fully understood by all stakeholders

Expertise in SharePoint Online to maintain all project related activities and maintain project flow and ensure documents are maintained as per project standards.

Expertise in Tableau for pulling reports and dashboard purpose.

HP E-commerce (CRM based project) (E-commerce) (UI/UX re-design)

Duration: Jan 2010-sept 2015

Expertise in iterative / agile project management methodologies such as SAFe, RUP, Scrum, LEAN

Expertise in agile requirements adoption techniques; User Stories, Story pointing / estimation, agile planning and tracking methods, roles and agile best practices

Expertise with use cases, business process modeling and Re-Engineering & unified modeling language (UML) for process modeling.

Expertise in market for web management and analytics.

Act as a liaison between the business client and technical organization by planning, conducting, and directing the analysis of highly complex business problems solved through strategic e-commerce-based solutions.

Managed a team of developers, business Analysts and test engineers working on consumer website redesign changes for HP’s ecommerce site (store.hp.com).

Expertise in Salesforce.com CRM in Sales and Service Cloud features.

Created functional design documentation, managed and documented the requirements gathering, technical system analysis, and testing portions of a project to develop, deploy, support.

Created insightful automated dashboards and data visualizations to track key business metrics using tableau

Used SQL on TOAD to upload catalogue updates to the content management platform.

Writing user stories for the ordering and product catalogue workflow models.

Expertise in HTML, CSS, APIs (SOAP/REST), form posts, SFTP, 1st/3rd party tracking, query strings, CMS, web authentication.

Wrapped up the technical documentation for integration points such as customer data, store data and pricing.

Cleaning of user story backlog and updating the project timelines and scope.

Developed project plans, specify goals, strategies, schedule and allocation of available resources

Assigned tasks among development team monitored and tracked progress of project following agile methodology.

Produced business requirement artifacts including Use Cases, Business and Message Rules, Supplemental (Non-Functional) Specifications, and User Interface Design Specifications for large and complex projects.

Engaged throughout the whole project life-cycle.

Collaborated and supported all levels of project team members through senior management, across the organization.

Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.

Expertise in Salesforce.

Expertise in documenting product functional specifications and user stories for Salesforce applications and customizations.

Expertise in Sales, Marketing and Service cloud environments.

Responsible for planning, directing and coordinating projects from initiation through implementation

Responsible for the documentation of business needs/requirements and testing requirements, applying the required methods and standards, as appropriate for the portfolio.

Expertise in Tableau to perform gap analysis.

Experience in MS Sharepoint 2013 to maintain project related documents.

Expertise in either eCommerce business operations.

Expertise in issue management, escalation management.

Expertise in Omniture.

Expertise in SaaS

Client: SKF (Supply chain management)

Location: Lansdale, PA (United States)

Period: Nov 2014 –Jan’15

Role: Business Analyst

Responsibilities:

Identified, analysed, and documented business processes and Use Case Scenarios.

Translated business requirements into usable functional requirements.

Preparation of the business flow diagram for the project.

Project scoping, project tracking, resource planning

Cost estimation, time estimation.

Developed project plans, specify goals, strategies, schedule and allocation of available resources

Expertise in order management

Expertise in coding and approving Purchase Requests (PRs) for various business functions

Expertise in AP/AR/GL.

Assigned tasks among development team monitored and tracked progress of project following agile methodology.

Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.

Identified, analysed, and documented business processes and Use Case Scenarios.

Translated business requirements into usable functional requirements.

MS Sharepoint expertise in maintaining the project flow.

Used scripts and variables, email notifications for ETL process using Data Integrator.

Experience in creating complex SSIS packages using proper control and data flow elements with error handling.

Client: HP’s HRMS System (used workday tool) (Cloud based project)

Location: Palo Alto, CA (United States)

Period: July 2013-July 2014

Role: Project Manager/Business Analyst

Responsibilities:

Translated business requirements into usable functional requirements.

Identified, analysed, and documented business processes and Use Case Scenarios.

Project scoping, project tracking, time estimation.

Documentation and maintaining of records of testing defects discovered during the test cycle was maintained in HP ALM(QC).

Testing mainly involved data analysis of data migrated.

Test cases were written primarily to test if hrms data was migrated successfully for different countries.

Expertise in PeopleSoft modules -HR Module.

Testing involved both negative and positive testing.

Followed Agile/Scrum methodology and worked with product owners on Sprint backlog, Sprint schedule and Sprint planning.

Collaborated with various stakeholders and project teams to implement best practices.

Requirements analysis, translating and simplifying requirements.

Conduct Planning meetings and facilitate estimation and release planning meetings.

Project resources Allocation tasks.

Attending status meetings, Co-ordinating UAT calls and report progress of UAT testing activities against overall project schedule.

Carried out project management of all the phases from functional to UAT testing and Project sign off.

Designed and developed Project document templates and functional specification document.

Expertise in migration from Oracle PeopleSoft HCM to Workday.

Extensive experience supporting Enterprise class HCM applications like Oracle PeopleSoft.

Helped in writing the SOW for project.

Expertise in MS SharePoint to maintain project flow.

Client: Symantec (Supply chain management)

Location: Mountain View, CA (United States)

Period: Feb’13-Jun’13

Role: Business Analyst

Responsibilities:

Developed strategic partnerships with the Business units to develop a solid knowledge base of the Business line, including the Business Plan, Products, and Process by conducting interviews and team meetings.

Identified, analysed, and documented business processes and Use Case Scenarios.

Translated business requirements into usable functional requirements.

Expertise in order management

Expertise in coding and approving Purchase Requests (PRs) for various business functions

Expertise in AP/AR/GL.

Expertise in PR and Purchase Order (POs) reporting.

Worked closely with technical leads, information architects, and developer team.

Expertise in the functional and technical aspects of Oracle E-Business Suite Application 11i.

Expertise working on order management, contracts and fixed assets module and order to cash cycle.

Recommended best solutions and methods as per requirement and functionalities of Oracle EBS.

Expertise in Oracle Procurement, Expense reporting, Oracle Payables and Payments.

Performed Oracle EBS Functionality Testing of business requirements for Quality Assurance purpose.

Expertise in Oracle Billing & Revenue Management System.

Used quality center to manage QA testing, regression testing, defects, and its reports.

Experience in MS SharePoint as a admin for the project.

Client: HEALTHWAYS Inc.

Location: Franklin, TN (United States)

Period: June 2011-Feb 2013

Role: Business Analyst

Responsibilities:

Translated business requirements into usable functional requirements.

Involved in Business requirements gathering phase. Gathered requirements through Business Requirement Specification (BRS) analysis and system use case.

Developed Use Cases based on the business requirements on Medicare.

Expertise in OBIEE 11g Reports and Dashboards

Knowledge of HIPAA standard transaction sets, specifically 837P, 837I, 837D, NCPDP 4.2, 277, 999

Helped in increasing overall business productivity, improving claims & enrolment process.

Developed project plans, specify goals, strategies, schedule and allocation of available resources

Assigned tasks among development team monitored and tracked progress of project following agile methodology.

Played a key role in the planning, testing, and implementing system enhancements and conversions

Facilitated project board meetings, project kick off, initiation and reported directly to project sponsor and other team members.

Determined work activity, tasks, release timelines, impact assessment, resource/environment dependencies, issues, constraints etc.

Defined roles and responsibilities.

Utilized MS Project, to request resources to resource manager, book project times, capacity planning etc.

Developed strategic partnerships with the Business units to develop a solid knowledge base of the Business line, including the Business Plan, Products, and Process by conducting interviews and team meetings.

Identified, analysed, and documented business processes and Use Case Scenarios.

MS Sharepoint experience in uploading and maintaining project records.

Client: HP Internal

Location: Bangalore, India

Period: May’09-Jun’11

Title: Space Indigo ETL -HP Internal Project

Role: Project Lead/Business Analyst

Client: Special Pricing Integration Hub (SPIH) - HP Internal Project

Location: Bangalore, India

Period: June’08-May’09

Role: Team Lead/Business Analyst

Client: Nancy-Standard Price Communication Development Team-HP Internal Project

Location: India

Period: Feb’07-June’08

Role: Group Lead/Business Analyst

Client: HP CSN- HP Internal

Location: India

Period: Oct’06-Jan’07

Role: Group Lead/Business Analyst

Client: Newton Migration- HP Internal Project

Location: Bangalore, India

Period: Jan’06-Oct’06

Role: Group Lead/PL-SQL Developer/Business Analyst

Client: Plasma/Plasma Analytic -HP Internal Project

Location: Bangalore, India

Period: Jul’05-Jan’06

Role: Software Engineer/Database Engineer/PL-SQL developer

Client: HP Internal

Location: Bangalore, India



Contact this candidate