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Engineer Support

Location:
Philadelphia, Pennsylvania, United States
Posted:
March 05, 2018

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Dennis Gardin

ac4pjw@r.postjobfree.com ** Falcon Lane Cincinnati, Ohio 45218 Phone: 513-***-****

SUMMARY

Sr. Lotus Notes Administrator and Lotus Notes Developer (CLP R5) with multiple years of experience providing technical analysis, design, development, and 3rd tier support of enterprise network systems. My core technical abilities include over 20 years of solid Lotus Domino Administration and 4 years of Development experience, including the design of forms and databases, security, configuration, and systems monitoring. I have developed multiple Notes Applications to enhance Administrative and Help Desk workflow as well as to enhance Administrative response. My other abilities include Systems Administrator training, Lotus Notes installation and training, data conversion and extraction.

PROFESSIONAL EXPERIENCE

JonesDay May 2017 – June 2017

Lotus Notes Administrator

Provide 3rd level support for end user while company migrate to Outlook.

Daily monitoring of Domino Servers

Perform Mail folder copy functions

Searching mail file for keyword for investigation purposes

Setup Managed Replica feature for user with large mail files

MODIS November 2015 – October 2016

Lotus Notes Administrator

Provide 3rd level support for end user while company migrate to Office360.

Daily monitoring of Domino Servers

Maintains and supports end users accounts.

Setup Managed Replica feature for user with large mail files.

Provide on call support for Domino server and End user.

RobertHalf June 2015 - November 2015

Lotus Notes Administrator

Upgraded 9 Domino servers to 9.0.1 FP4IF1-64BIT

Upgraded Traveler 9016/9.0.1 FP4IF1-64BIT

Setup SSL security on Traveler Server

Configured approx 80 Android/Apple user to Domino Traveler SSL

Developed Ticket Notification Agent

Corrected damaged databases via compact, fixup, and updall.

Trained New Domino administrator

Developed Knowledge base for new Administrator

Newedge USA, LLC November 2014 – April 2015

Lotus Notes Administrator

Provide 3rd level support for end user while company migrate to MS Exchange.

Provide maintenance and research for Domino 8.5.3 servers.

Daily monitoring of Domino Servers

Maintains and supports end users accounts.

Setup Managed Replica feature for user with large mail files.

Provide on call support for Domino server and End user.

Nationwide Insurance March 2014 - November 2014

Lotus Notes Administrator

Provide maintenance and research for Domino 9.0 network.

Provide statistical reports for Sametime environment.

Provided analyses of Daos environment. Inventory network environment.

Setup and coordinate SSL connections with outside entities.

Provide detail plans for Upgrade team from Physical to Virtual.

Blue Cross Blue Shield February 2013 - December 2013

Lotus Notes Support 3

Responsible for supporting internal desktop and laptop customers with Lotus Notes and related products including: Sametime, Notes Databases, Document Libraries, etc.

Address 3rd level Lotus Notes issues, experience with back-end Lotus Notes technology, and experience responding to customer questions on Lotus Notes usage, troubleshooting customer problems with Lotus Notes, and responding to Lotus Notes incident calls.

Support and troubleshoot Blackberry issues as they relate to Lotus Notes.

Rockwell Collins June 2012 – Nov 2012

Lotus Notes Administrator/Support

Monitor, install and maintain Domino, Lotus Notes & Webmail.

Support functions related to Lotus Notes user inquiries via phone, email or instant messaging; review system logs/statistics for message trends. Due to the lack of IBM support contract, final escalation of user and system issue were assigned directly to me.

Assisted in the migration of 4 Domino servers from Fixed to virtual.

Blue Cross Blue Shield September 2011 - June 2012

Lotus Notes Support 3

Responsible for supporting internal desktop and laptop customers with Lotus Notes and related products including: Sametime, Notes Databases, Document Libraries, etc.

Address 3rd level Lotus Notes issues, experience with back-end Lotus Notes technology, and experience responding to customer questions on Lotus Notes usage, troubleshooting customer problems with Lotus Notes, and responding to Lotus Notes incident calls.

Support and troubleshoot Blackberry issues as they relate to Lotus Notes.

Union Central February 2007 - September 2011

Lotus Notes Administrator

Primarily responsible for working the Help Desk queue (Remedy).

Daily duties included going through the queue, diagnosing the problem, finding the resolution and implementing the solution.

Collaborate with other team members to resolve server and client issues to include:

Server and Client upgrades (R6.5 – R8.5.2)

Monitor spam filter (M+ Guardian/IronPort)

Data import/export

Migrated 100 users from Exchange to Lotus Notes (Mail, Contacts and Calendar entries) migrated approx. 30 users from Lotus Notes to outlook (Exchange)

Diodes, Inc. August 2006 - January 2007

Lotus Domino Consultant

Provide Domino Administration, Application development, and End User support for an international company in the Westlake Village CA area.

Performing extensive support for very junior administrators in Taiwan and China.

Created training materials for Notes end users, Provided end user training to Lotus Notes user community.

Created sever application to better manage end-user functions i.e. ID repository, End User requests, and Equipment request Databases.

Reconfigured Web user access database. Setup/Corrected Cluster environment. Reconfigured users location and connection documents via agent scripts for better connection/performance.

Humana Corporation August 2005 - January 2006

Lotus Notes Support

Primarily responsible for working the Help Desk queue (Remedy) that is passed to Messaging Technologies for second level support.

Daily duties included going through the queue, diagnosing the problem, finding the resolution and implementing the solution all while collaborating with the existing Messaging Tech team members.

Install and configure relevant Lotus Notes components to ensure Mail access as well as other application access i.e. Rightfax, Blackberry, Sametime & Quickplace.

Establish appropriate end-user database access control levels (ACL)

Managed change control queue to ensure proper routing of new requests. (Remedy)

Duke Energy Corporation September 2004 - August 2005

Lotus Notes Security

Provide security search of user backup files for company investigation.

Searching mail file for keyword for investigation purposes.

Provide 3rd tier support for helpdesk staff.

Provide group Access/Administration and password reset.

Rebuild roaming file and providing access to roaming folders.

Assist in administering Lotus Notes R5/R6 client/server environment, including creating, deleting, and maintaining user accounts (3rd tier support).

Toyota Tsusho America June 2004 - August 2004

Lotus Notes Administrator (part-time)

As Senior Lotus Notes Administrator, duties include:

Provide 2nd tier support for helpdesk staff.

Proved design modification for Lotus Notes staff phonebook.

Responsible for solving Domino server issues, including setting up monitoring and interpreting logs and alarms.

Provide group Access/Administration.

Toyota Motor Manufacture Kentucky (TMMK) May 2004 - June 2004

Lotus Notes Administrator

As Senior Lotus Notes Administrator, duties include:

Provide 4th tier support for helpdesk staff.

Provide direct support for all remote Administrators.

Perform mailbox inactivity reports.

Proved design modification for Lotus Notes staff phonebook.

Provide group Access/Administration.

Created custom applications for project tracking.

USDA Forest Service September 2003 - April 2004

Lotus Notes Administrator

As Senior Lotus Notes Administrator, duties include:

Perform advanced Domino server administration and monitoring, which included remote connectivity, security, configuration, and network related problems.

Assist in administering Lotus Notes R5/R6 client/server environment, including creating, deleting and maintaining user accounts (3rd tier support).

Provided secondary and tertiary level support for a major printer manufacture with more than 40 Domino servers and (Approx 45,000 users).

Responsible for the development of forms and creating and administering databases.

Responsible for solving Domino server issues, including setting up monitoring and interpreting logs and alarms.

Other duties included performing database analysis.

Carried out routine analysis and maintenance tasks on Notes applications.

Participate in research and evaluation of new and innovative products such as Sometime and Quickplace.

Monitor server activity.

Solve a variety of problems at the server and at the user level, including Replication and design issues.

Handle remote connectivity, security, and configuration issues.

Created user request form database access for Samtime and Quickplace.

Data Systems & Technology Inc. October 2002 - August 2003

Lotus Notes Administrator/Network Engineer

As a Network Engineer, duties included:

Migrating legacy Lotus Notes database to SQL for major clients.

Provide Lotus Notes Maintenance assist to the Marine Forces Reserve (MARFORRES).

Developed several Notes Applications to enhance application development.

Provide network administration for corporate NT domain.

Proved configuration management for corporate domain.

Made modification to Helpdesk software design (Lotus Notes based).

Developed database to track PSQ (PRELIMINARY SITE QUESTIONNAIRE).

Managed a six-person team in the collection PSQ Surveys.

Lexmark International August 2001 - April 2002

Senior Lotus Notes Administrator

As Senior Lotus Notes Administrator, duties include:

Perform advanced Domino server administration and monitoring, which included remote connectivity, security, configuration, and network related problems.

Assist in administering Lotus Notes R4.x/R5 client/server environment, including creating, deleting and maintaining user accounts.

Provided secondary and tertiary level support for a major printer manufacture with more than 40 Domino servers and (Approx 6,000 users).

Responsible for the development of forms and creating and administering databases.

Responsible for solving Domino server issues, including setting up monitoring and interpreting logs and alarms.

Other duties included performing database analysis.

Carried out routine analysis and maintenance tasks on Notes applications.

Participate in research and evaluation of new and innovative products.

Monitor server activity.

Solve a variety of problems at the server and at the user level, including Replication and design issues.

Handle remote connectivity, security, and configuration issues.

Built user registration database for non-Lexmark contractors.

Created import/export database for updating SMTP filtering system.

McCleodUSA January 2001 - May 2001

Senior Lotus Notes Administrator

As a Senior Lotus Notes Administrator, duties included:

Responsible for both Production and Development environments.

Technical Analyst responsible for the analysis, design, and support of Notes forms and databases.

Engineer support for the helpdesk personnel, coordination of all rollouts of application adapted to the Web.

Also responsible for capacity planning and monitoring for more than 40 NT servers, with a user base having more than 10,000.

Data Systems & Technology Inc. July 1996 - January 2001

Lotus Notes Developer/Network Engineer

As a Network Engineer, duties included:

Report to overall Network Manager of US Marine Corp Reserve as Senior Lotus Notes Engineer.

Provide advanced System Administration/Application Developer duties for Notes R4.x Server and Client platforms in 205 areas of the US.

Served as a focal point for questions and policies for the Marine Reserve domain (12,000 users).

Perform all administrative/support/test functions relating to Lotus Notes, to including support of SMTP/FAX/PAGER gateways, system monitoring via NotesView, creation of user ID's and accounts, maintenance and setup of server documents, replication and mail routing connections, and InterNotes/Domino issues.

Developed several enterprise-wide Notes Applications to enhance Administrative and Help Desk workflow and to enhance administrative response.

Provide Notes and network troubleshooting functions on Windows NT 3.51/4 and Windows 95 platforms using TCP/IP as primary protocol in a Windows NT networking environment.

Serve as engineer backup for other NT networking functions such as DHCP, DNS, WINS, RAS, and Trust configuration management.

Provided Notes and network troubleshooting functions.

Manage two assistant administrator and for Helpdesk personal.

Data Systems & Technology Inc. October 1995 - July 1996

Lotus Notes Administrator/Senior System Analyst

As a Senior System Analyst, duties included:

Built, installed, and trained end users on functionality of Lotus Notes Workstations.

Developed and maintained Data System and Technology’s help desk.

Data Systems & Technology Inc. December 1994 – September 1995

Senior System Analyst

As a Senior System Analyst, duties included:

Deployed Housing Management Systems.

Installed HP9000 servers for Army Family Housing worldwide.

Provided data conversion and configuration of all workstations, printers, and modems.

Provided end-user and Systems Administration training to housing personnel.



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