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Customer Service Manager

Location:
Calgary, Alberta, Canada
Posted:
March 05, 2018

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Linda Regush

****-**** ******** ****. *.W. Calgary, AB T3R 0K5

ac4pjg@r.postjobfree.com - 403-***-****

I am a confident and outgoing professional with years of experience. I am enthusiastic and dedicated with and have a strong work ethic. I am currently seeking an opportunity to develop new skills while utilizing my already strong customer service abilities within an office environment. I have strong communications skills both verbal and written.

WORK EXPERIENCE

Customer Service Representative

Boardwalk Property Rentals, May 2017 - Current

•Review and update task list

•Check site email throughout the day

•Update site binder daily

•Answer phones and in-person inquires, tend to customers’ needs

•Schedule showings throughout the day, show suites

•Enter, edit and complete CFRMs

•Deliver notices in a timely manner

•Ensure guests are contacted and followed up

•Ensure Rental Enquires are entered

•Inspect empty suites

•Site walk: Ensure lobbies and entrances are appealing

•Communicate with Site team to solve problems

•Prepare and take deposits to the bank

•Prepare packages for upcoming move-in and move-outs

•Inventory control (receive/transfer/allocate stock)

•Enter Associates hours

•Contractors-follow up to ensure that contractors arrive daily as scheduled

•Ensure Daily communication with site Associates

•Deal with customer complaints appropriately

Administrative Assistant

KBM Commercial Floor Coverings, January 2016 - September 2016

•Assisting sale person daily

•Filing

•Organization of desk, files, quotations etc.

•Send/receive quotations

•Read specs/blue prints/division 9 documents

•Request pricing from reps

•Order material for jobs

•Schedule jobs with dispatch and warehouse staff

•Work with installers and order materials

•Coordinate work with clients

•Provide ETA’s for materials

•LEED Information/ documentation

•Gathering Maintenance and Warranty documents

•Courier samples, documents etc. to clients as per request

•Returning emails and calls in an orderly manor

Day-to-day tasks

•Sage/Accpac/Service Manager training

•Assisting accounting, warehouse and sales as requested

•Coverage of reception, breaks and absences as required

•Coverage for assigned Administrative assistant and sales

Office Administrator

Safeguard Safety Inc. July 2015 – October 2015 (temporary)

•Assist all staff with operations of the office – assistant to all Canadian and US employees

•Assist office staff in maintaining files

•Answer phones and redirect calls with professional courtesy

•Expense reports – collection of receipts verify against Visa statement

•Creating PO’s in Simply and gathering supportive documents

•Entering invoices into Simply

•Book travel and hotels for staff

•Track and reorder office supplies as needed

•Assist the accounting department with filing and other ad hoc duties

•Compile all AR invoices and send out to clients and create PDF uploading to accounting department

•Proficient use of all business machines, faxes, copiers phone systems etc.

•Contact point with IT provider to ensure all staff systems working correctly, contact person for all troubleshooting

Sales and Administration-Enseco Energy Services

Enseco Energy Services - Calgary, AB - October 2014 to March 2015

•Contract Administrator- Proof read edit and complete requested documents, change spec sheets, converted documents into required format, assisted in preparation of quotes

•Update Sharepoint – Tracked and maintained tickets, updated fleet, updated office forms

•Update phone List

•Run Webex Meetings for Production Testing and Directional Drilling Divisions

•Updated the Rig Activity Reports, Well Counts and Rig Data Reports weekly

•Looked after all website Maintenance

•Answered phones, and redirected calls to staff extensions or mobiles

•Assisted in AR and AP filing

•Created PO’s

•Picked up and distributed Mail/ Organized courier pickup and processed outgoing mail

•Organized Special Events – Christmas party and meetings O

•Operated Polycam System for conference calls

•Maintained work flow charts - Added new people and deleted people as they came into the company or left the company

•Ran mail through postage machine

Office Manager

Enseco Energy Services - Red Deer, AB - September 2012 to 2014

•Prioritized and delegated tasks and provided motivation and direction to create a positive work environment and ensured accurate on-time completion

•Coordinated work flow and supervised additional support staff

•Created monthly reports for senior executives

•Prepared invoices for accounting staff, coded, scanned to Paper save and forwarded to Calgary

•Mediated conflicts among employees and between staff and management, utilizing diplomacy and humour to resolve issues

•Responded to client needs and provided additional support where necessary

•Helped with Fleet Management

•Looked after keys for Fleet of 25 trucks

•Organized Special Events

•Proof read reports and outgoing documents

Receptionist

Enseco Energy Services - Red Deer, AB - September 2010 to September 2012

•Provided administrative support to all staff

•Ordered office supplies and managed office equipment

•Created POs for employees

•Answered and redirected calls (100+ per day) extensions/mobiles

•Processed expense reports for Managers and Field staff

•Scheduled new hires and conducted orientations

•Scheduled Drug and Fit tests for New Hires

Post Office Assistant

Canada Post - Sylvan Lake, AB - September 2009 to February 2010

•Sorted Mail

•Weighing and shipping packages all over the world

•Closed the office and set the alarm

•Ordered supplies

•handled large amounts of cash and handled Bank deposits

Operations Assistant

Central Alberta Well Services - Red Deer, AB - August 2008 to June 2009

•Published articles that were printed in the quarterly 32-page magazine published by the company

•Ordered office supplies and managed office equipment

•Organized MDS binder and printed binder for field Operators

Office Manager

BWS Fabrication Inc - Red Deer, AB - February 2006 to August 2008

•Provided administrative support to staff

•Ordered office supplies and managed office equipment

•Prepared invoices for accounting staff, coded and sent to accountants

•Answered and redirected calls (100+ per day) extensions/mobiles

•Processed expense reports for Managers and Field staff

•Scheduled new hires and conducted orientations

Grocery Manager

Cobb's AG Foods - Sylvan Lake, AB - June 2003 to June 2005

•Ordered groceries for the entire store

•Prepared weekly schedule for 40 employees

•Provided customer service to the Public on a daily basis

•Supervised and managed store and armed store at closing and opening hours

ADDITIONAL INFORMATION

Qualifications:

•20+ years’ experience providing outstanding administrative and personal support to senior executive

•A motivated self-starter, able to quickly grasp issues and attention to detail while meeting deadlines

•Expert in multiple projects and achieving on-time completion within budget

•Creative, resourceful and flexible

•A clear and logical communicator, able to establish rapport with both clients and colleagues

•Self-motivated, able to work with little supervision

Education/Courses

•Microsoft Office Suite including:

•Microsoft Publisher

•Power Point Levels1 & 2

•Excel Levels 1 & 2

•Outlook

•Microsoft Visio

REFERENCES:

Michelle Farough

Accounts Payable

Enseco Energy

403-***-****

Cheryl Newman

Offfice Manager/Accounts Receivable

Safe Guard Industries

403-***-****

Blair Layton

Vice President

Enseco Energy

403-***-****



Contact this candidate