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It Help Desk

Northwood, Ohio, United States
March 05, 2018

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*** *. ****** ******* **., Elmore, Ohio 43416


Professional Skills

Windows 10/XP/2000 / Win 7 Professional

Microsoft Office products

PC IT Support software, hardware

Deployment hubs - switches, printers, computers

Trainer on windows all, word, excel, web

Data backup and file recovery backups, server

Novell Disaster Recovery

Dell, Compaq, HP and IBM Desktops and Portables - Configuration, Activation and Repair

Hewlett-Packard, Lexmark, Xerox Printers installs

HomeCare HomeBase Healthcare software and electronic records software

Wireless network configuration and troubleshooting

Professional Experience

Ohio Living Home Health & Hospice 2014-Present

Nurse/Aide Scheduler & Medical Records Specialist

Scheduled Nurse/Aide appointments through the use of homecare software

Work with billing department for Medicare, Medicaid & other Insurance payments

Directing phone calls to the proper personal

Process doctor orders and import medical records documentation into the Electronic

Medical System, provide training to staff members when needed for technology equipment

Mercy HomeCare 2013 - 2014

Billing Specialist

Worked with Billing Department for Medicare & Medicaid & other Insurance payments

Worked with Management with technology needs

Process orders when needed to complete billing and provided training to staff members

when needed for technology equipment

Oregon Career & Technology Center 2011 - 2012

Computer Instructor (Certifications Instructor)

Instructed students on MS Office Software

Created lesson plans, Implemented and Analyzed most effective way to instruct

Managed the classroom environment

Provided staff with T1 Support (Hardware/Software)

H & R Block Jan. 2011 – April 2011

Client Service Professional

Answered telephone for business and took messages, handled payments from clients

Scheduled Tax appointments when needed and answered tax questions for clients

Assisted Branch Manager and Tax Professionals when needed

Genoa Bank 2004 - 2008

Network Administrator/IT Help Desk Support

Assisted end users for computer software/hardware problems and answered questions

Set up Servers / Networks, Backed up servers and setup disaster recovery procedures (Novell)

Provided T1/T2 support (Remote & Onsite)

Instructed (trained) Internal personal on new software

Managed corporation servers to ensure that they were running properly at all times

Patched (Updated) server software

Oregon City Schools 2009 - 2013

Wood County Educational Center 2008 - 2013

Benton Carroll Salem school’s 2009 - 2013

Substitute Technology Instructor

Assisted staff when needed in classroom

Provided instruction to students

Managed the classroom environment

Woodmore Local Schools 1996 - 2004

Assistant Technology Coordinator

Assisted staff and students when needed on using computer equipment and answered questions

Assisted the technology coordinator for server/pc upgrades

Coordinated technology services and products within the grade 7 to 12 building.

Maintained and tracked computer software/equipment inventory

Scheduled technical presentation seminars for staff and created presentation material

Blue Cross & Blue Shield of Ohio 1982 - 1994

Programmer Analyst

Wrote, reviewed, encoded, tested, debugged and modified computer

software for the corporation

Created documentation for software engineers to use

Trained end users to use the new computer software and updates



B.S. Information Technology - major in Advanced Technological Education

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