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Sales Customer Services

Location:
Chesterfield, Missouri, United States
Posted:
March 05, 2018

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Sr. Manager-Management, Administration, Air Freight, Airlines,

Logistics Operation, Business Development and Consultancy M. Arshad Khan

Address:

*** ********* ** *** **

Manchester MO 63021

USA

Email Address: m ac4phy@r.postjobfree.com

Phone Number: +1-612-***-****

Phone Number: +92300.4443336

Career Objective

Seeking a Sr. challenging position, which allows me to utilize my vast experiences and professional skills as a Management, Administration, Marketing Management, Sr. Consultant, and Sr. Customer Services Management in prestigious company worldwide? To contribute my strong leadership and interpersonal skills as well as highly applicable experiences, in Management, Sales/ Marketing, Quality Assurance Customer Services, and Public Relations management capacity. Extensive work experiences in Management of Freight Aviation and General Business, Sales/Marketing, Logistics Import/Export, and Customer Services with reputed airlines can be an asset for your company. Ensuring all yearly Targets of Revenue and Quality Customer Services are achieved. JOB Target

Location: USA, UAE, Middle East, PAKISTAN, or anywhere worldwide. Description of my perfect job: - An opportunity to contribute to the Growth of a Company through Enhancing Management, Freight Marketing and Operation. To set Targets for Marketing, Operation and Customer Services. A Cost effective Quality Services for customers. Professional Experience

Commercial and Logistics Director: J an 2005 –Present Haan International ConsultancyCompany Industry: Consulting Services Lahore, Pakistan

Job Role: Management Administration, Consultancy, Sales/Marketing, Customer Services, Public Relations, Logistics Operation Services, and Logistics Training. Consultancy Air Freight, Air Charter, Professional jobs consultancy and Education.

General ManagerOct 2003 – Oct 2004

Lufthansa German Airlines-Cargo AGCompany Industry: Airlines/Aviation Lahore, Pakistan

Job Role: Management, Administration, Sales/Marketing, Budget, Customer Services, Public Relations, Logistics Operation Import/Export, Team Training, Air Charter, Claims Handling, Monitoring all activities ensuring all revenue and customer services targets and cost effecting targets are achieved. Regional General ManagerOct 2001 – Aug 2003

Airlanka Intl Cargo AirlinesCompany Industry: Airlines/Aviation Sharjah Airport, Sharjah, UAE

Job Role: Management, Administration, Sales/Marketing, Budget, Customer Services, Public Relations, Logistics Operation Import/Export, Team Training, Air Charter, Claims Handling, Monitoring all activities ensuring all revenue and customer services targets and cost effecting targets are achieved. General ManagerDec 1998 – Mar 2001

Sky Cabs Intl Cargo AirlinesC ompany Industry: Airlines/Aviation Sharjah Airport, Sharjah, UAE

Job Role: Management, Administration, Sales/Marketing, Budget, Customer Services, Public Relations, Logistics Operation Import/Export, Team Training, Air Charter, Claims Handling, Monitoring all activities ensuring all revenue and customer services targets and cost effecting targets are achieved. Cargo ManagerJun 1974 – Oct 1998

Lufthansa German Airlines-Cargo AGC ompany Industry: Airlines/Aviation Kuwait and Abu Dhabi, UAE

Job Role: K UWAIT -ABU DHABI: Management, Admins, Sales/Marketing, Budget, Customer Services, Public Relations, Logistics Operation Handling Import/Export, Team Training, Air Charter, Claims Handling, Monitoring all activities ensuring all revenue and customer services targets and cost effecting targets are achieved. Preparing ISO9001-9002 Manuals and Audit. Kuwait used to be Regional Office, Traveling regional offices Abu Dhabi, Dubai, Bahrain to setup office and monitoring all activities.

Cargo OfficerNov 1972 – Apr 1974

Kuwait Airways CorporationC ompany Industry: Airlines/Aviation Job Role: Customer Services, Public Relations, Logistics Operation Handling Import/Export, Cargo OfficerJul 1971 – Oct 1972

Lufthansa –GSA KuwaitC ompany Industry: Airlines/Aviation Job Role: Customer Services, Public Relations, Logistics Operation Handling Import/Export, Jr. Sales Executive Apr 1968 – Jul 1970

Atlas Honda –Karachi PakistanC ompany Industry: Autos Job Role: Sales Development, Customer Services, Public Relations, Logistics Operation Education /Skill Trainings1 967

Bachelor’s Degree - Mathematics and ScienceT he University of Punjab, Lahore, Pakistan Certification/diploma: L ufthansa Training Centre, Frankfurt, Germany Several Professional Management and Skill1 975 -1998 Sales/Marketing, Operational Handling Courses.

Including Time Management skill Trainings.

Professional :

COURSES ATTENDEDINSTITUTEDURATIONYEAR

1. Passage Tariff trainingLufthansa 1-Week Jul/1971 2. Introductory Cargo CourseLufthansa3-WeeksJul/1975 3. Advance Course for Cargo Sales/HandlingLufthansa2-WeeksJan/1976 4. Special Course for Claims Lufthansa1-Week Mar/1978 5. Shift SupervisorLufthansa2-Weeks Sep/1978

6. Diploma Cargo Agent’s ProfessionalIATA/FIATAJun/1980 7. Cargo Sales Consultant Gr.ILufthansa2-Weeks May/1980 8. Cargo Sales Consultant Gr.IILufthansa1-Week Feb/1982 9. Basic German Intensive Course of Supv.Lufthansa 4-WeeksJun/1982 10. Cargo Accounting Lufthansa 1-WeekAug/1982

11. Dangerous Goods Regulations Lufthansa1-Week Apr/1983 12. Special Cargo Tariff Lufthansa1-WeekJun/1984

13. Cargo Palletizing Course Lufthansa 1-WeekAug/1984 14. Advance Cargo Handling Lufthansa2-WeekMar/1985 15. EDP-Cargo Reservations Lufthansa 1-Week May/1987 16. Dangerous Goods RegulationsLufthansa 1-WeekJul/1987 17. Special Cargo Sales Consultant Lufthansa 1-Week Jul/1988 18. Seminar “ Putting People First” Time Int’l2-DaysMar/1989 19. PC Compact CourseLufthansa1-WeekNov/1989

20. Seminar “ Putting People First” Time Int’l 2-DaysFeb/1990 21. Cargo Claims HandlingLufthansa 1-Week Jul/1990 22. Total Quality ManagementLufthansa1-WeekMar/1993 23. Dangerous Goods Regulations Lufthansa1-WeekJul/1993 24. Advance Cargo HandlingLufthansa1-WeekAug/1993

25. Advance Course “Physical Cargo Hand.Lufthansa 1-Week Feb/1994 26. Special Cargo Sales Consultant IILufthansa2-WeeksJul/1994 27. Advance Cargo HandlingLufthansa1-WeekFeb/1995

28. Dangerous Goods RegulationsLufthansa1-WeekOct/1995 29. Advance Management SkillsMngmnt Devel Int3-DaysNov/1995 30. Marketing Workshop Lufthansa 1-WeekOct/1996

31. Dangerous Goods RegulationsLufthansa1-WeekJul/1998 32. Maximizing your Potential andAttitude2-DaysJul/1998 Interpersonal Skills

Achievements:

I am glad to inform that I have achieved following Targets:

- All yearly Revenue and net work Customer Services Targets.

- Quality Assurance ISO9001/9002 targets.

- During peak, season and hard work received extra cash bonuses.

- Lufthansa launched a new product Flash, Express services Airport to Airport, and Airport to Door. I feel proud to inform that station Abu Dhabi, awarded as second worldwide in Lufthansa net work, where I was Manager.

SkillsS kill LevelYears of Experience

MS OfficeExpertMore than 10 years

LanguageS kill LevelYears of Experience

EnglishExpertMore than 55 years

UrduExpertMore than 60 years

ArabicIntermediateMore than 30 years

GermanBeginnerMore than 10 years

References

NameJob TitlePhoneEmail

Ram MenenSr. V.President+971.42033400r ac4phy@r.postjobfree.com Emirates-Sky Cargo

Ch. M. Ilyas Deputy Chairman+92.3008450233m ac4phy@r.postjobfree.com Taq Intl Logistics

Personal Information

Gender:Male

Marital Status:Married

Driving License:USA, Kuwait, UAE, Pakistan



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