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Project Manager Management

Red Oak, Texas, United States
March 05, 2018

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Paula Barree

**** ****** *****, ******, ***** 75115

Phone: (o) 972-***-**** (m)469-***-****


A highly motivated professional with over twenty years of solid management experience as a Senior Business Analyst and Project Manager. A strong leader, high achiever, and team member with the ability to think creatively, identify business problems, and design organizational changes and strategies that impact profitability by use of effective management and communication skills. Proficient in gathering and documenting business requirements then project managing system enhancements and releases.


Teksystems – GM Financial –Arlington Texas October 2014 – Sept 2017

Business Systems Analyst II/PM

Responsible for providing analysis and second tier support for the business area (Canada Lease) credit and contract processing workflows

Responsible for gathering and documenting customer requirements for product and process enhancements

Providing business rules while gaining an interpretation of the business process

Documenting functional specifications for business solutions

Communicating with managers and business partners to provide project statuses

Providing direction to and mentoring entry-level analysts

Serve as liaison between developers and business for clarification

Responsible for documenting workflow rules and logic for Corticon development

Responsible for creating and validating Analyst test scripts

Engage in BSA testing and liaison between QA and Development during QA testing

Participated in sessions for problem management of defects in ALM to identify severity, priority and decision for path forward to resolution delivery

Responsible for tables management in QA using SQL for updates and queries

Point of contact for BI analysts questions regarding meta data for KPI reporting

Management of enhancement releases and problem management

Responsible for identifying impacted applications and engaging business owners

Responsible for managing timelines for enhancement releases

Received two Excellence Recognition and one Kudos for work ethics and contribution

Compass Technology Group – Concentra – Addison, Tx May 2013 – August 2014

Project Manager

Perform due diligence on clinics prospects for acquisition and provide report

Worked with architects to document road map

Created plan to implement changes and enhancements to clinics to make Concentra compliant

Managed telecom, asset management, network and 3rd party vendors to provide EMR to clinics

Support PCP during transition to Concentra network

Managed closing of centers

Managed the relocation and consolidation of servers

Weekly reporting to upper management and the business

Responsible for managing and implementing SDLC process for ITPMO creating deliverable templates and creation of checklist and governance teams

Created detail project plans

Worked closely with Change Management PM for delivery plans

Responsible for managing the implementation of ICD10 working with crossfunctional applications and managing a budget of nine million, resources, risks and timeline

Responsible for prioritizing Agile stories and sprints in Jira

Responsible for identifying and managing risks for completion of sprints

Facilitated daily scrum meetings

Participating in daily status of sprints

Responsible for weekly status reporting to Concentra Executives and Humana

Managed waterfall and agile projects

Insight Global - Fedex Corporate Office -Dallas Dec 2012 – May 2013

Project Manager

Responsible for managing releases supporting POS application OTP(order to pay) and EP (express pay) for Global Operations

Facilitated JAD sessions and documented requirements for enhancements to POS application

Creating project plan and managing deployment of software and hardware upgrades to the centers

Managing relationships with vendors and users for upgrades

Responsible for coordination and proper set-up of UAT lab for UAT testing of POS system enhancements

Providing weekly updates to business leadership regarding project status

MetLife Home Loans (Contract ) Irving,Tx Sr. Business Consultant/PM May 2012 – Oct 2012

Responsible for the review and analysis of Loss Mitigation business systems (MSP) and user needs.

Responsible for creation of user requirements for director scripts, program functions for modification and development of new databases (Pre Qual Tool)

Responsible for BA testing and coordinating UAT testing including writing test scripts

Created user documentation for training of new application and upgrades for business use Call Center and Loss Mitigation Operations.

Managed projects from concept through implementation as well as warranty.

Created timelines for projects and made weekly reports to upper management

Chase Home Finance (Contract )-Lewisville,Tx Sr. Business Analyst/PM June 2011 – May 2012

Responsible for supporting the Default Workflow Application (Pega), Filenet, and RSI for all production issues identified and reported via Peregrine Ticket System as well as Change Requests

Managed Change Management process for applications

Lead requirements gathering sessions to define Business Requirements to address process improvements of the Default workflow Application to reach OCC and MHA compliance and deploy lines of business to application.

Performed analysis of business processes with recommendation of process improvements to UAT testing and conditioning of data

Provided weekly feedback to upper level management reporting status of projects

Responsible for management and assessing scope of monthly releases from concept through post deployment validation scheduled with the line of business impacted.

Responsible for the analysis to identify risks, provide action plans to mitigate risk

and help implement them.

Worked with the business and managed issue resolution and taking corrective action

Act as the liaison between Technology and the Lines of Business

Technisource: Wells Fargo (Contract)San Antonio,Tx Business Analyst Mar 2010 – June2011

Responsible for review of government directives as preparation for projects to implement automated processes to comply with HAMP initiatives.

Support Project Manager creating milestones and approaches for Lines of businesses impacted, to gain concurrence of requirements gathering process through analysis and high-level interviews for each project.

Interacted with Project Manager to identify all Subject Matter experts

Consulted with Systems Analyst to create Technical Specifications and development to assure traceability to Business Requirements Doc

Work with business to identify business process changes and documented processes with Visio for Credit Bureau Reporting and Borrower and Servicer Incentives.

Created Business Requirement Documentation for automation of workflow to enable the use of NPV calculation to support HAMP Bankruptcy

Consulted and created manual solution to support HAMP Bankruptcy directive

Interacted with Price Waterhouse Cooper to document processes of Short Sale Decision Tool and REO for Wells Fargo and Wachovia including Fair Lending Compliance recommendations

Worked with Loss Mitigation to document access to workflows that will enable business to align with the Customer Ownership Model

Led every line of business groups in sessions to do gap analysis of existing processes and created Visio flows for operational processes needed to support deployment of directives and alignment of Wells Fargo and Wachovia systems.

Participate in initial sizing and final sizing for projects. Providing estimates for completion of Business Requirement Documents for release assignment.

Participated in testing efforts to implement .Net web pages for REO properties

Interacted with the SMEs to document and create a dashboard for executive Monthly review board.

Documented business requirements for Foreclosure Review Workflow and QA process

Responsible for process re-engineering to align all portfolios

Fenway Group: CenturyLink –Monroe,LA IT Requirements Manager Mar 2009 – Aug 2009

Responsible for gathering, documenting and managing business and design requirements for conversion and the infrastructure of automation of Pending Orders to Amdocs CSM Ensemble billing system.

Led and documented data mapping sessions for all order types including, prioritization and gap analysis for conversion teams and project teams to server as key document for successful automation and conversion.

Prepared and secured approval for Vision and Scope documentation from Executive level approvers. The preparation included Interviews with key stakeholders to document the desired outcome and negotiate with upper level management and IT to define a scope the gained concurrence between marketing, customer service and IT

Managed documents on Sharepoint

Prepared weekly status reports to upper level management.

Managed and coordinated the efforts of 10 – 15 resources, gathering and documenting requirements and tasks needed for Software Requirements Specification document(SRS) for Pending Orders Automation, and Cass to CABS conversion projects. Using Agile and Waterfall methodology

Responsible for facilitation of and participation in review of 700+ reports for conversion of CASS to CABS(Access Billing) to assure SOX Compliance.

Identified impacted organization and scheduled JAD sessions and creation of adhoc committees to work through all aspects of data and capturing business rules for requirements and design.

Created Traceability Matrix to assist with the change management process for business to technical requirements

Teksystems: AT&T Mobility (Contract) Fallout Management /PM Nov 2008 – Jan 2009

Responsible for managing team, testing, development and implementation of Change Requests reported for production problems identified by partners Uverse, Iphon and CSI transactions.

Identified impacted organization and worked with Customer Relations Managers and Onboard Managers assure timely responses.

Facilitated bridges and coordinated testing efforts as well as working sessions to resolve issues with downstream and impacted applications within Common Services biller, opus and other impacted applications.

Responsible for the review of submitted tickets and analysis to determine owner

Review xml for transactions and perform analysis for root cause and path forward determination

TSRI – Telepacific (Contract) Business Analyst Jan 2008 –April 2008

Developed a working knowledge of the CMS billing system and Kenan FX billing system and the effect of the requested changes.

Worked with project sponsor to understand and document project objectives and scope.

Worked with business users from affected business areas to understand current business processes and to document and prioritize requirements.

Documented processes for A/R and Mediation with Visio flows

Performed research and fact finding to develop new solutions or modify existing functionality. Formulated and defined systems scope and objective through research and fact finding combined with an understanding of the business systems; Mediation, A/R,IVR, A/P and the business requirements.

Provided estimates or quotes with appropriate documentation and explanation

Identified Issues, Risks and Constraints

Complied with Agile Rhythm Framework.

Created detailed Project Definition Specifications document (PDS) from which programs will be purchased or new functionality will be developed.

Prepared detailed Software Requirements Specifications (SRS) and provided weekly updates during the iTM.

Facilitated the weekly Iteration Artifact Review Meetings (iARM).

Determined appropriate Use Cases and created Use Case documents that will be used for testing purposes.

Acted as SME to resolve issues and research questions during the SDLC.

Managed Change Requests preparing the required Change Request documents and managing them through the Change Control Process.

Participated in UAT as needed.

TEKSYSTEMS: Cingular Wireless (Contract) Data Analyst Jan 2006 – July 2007

Responsible for the review of Tier 1 cases in Clarify and Remedy trouble ticket systems as well as resolution for A/R and CSM/CRM on Amdocs Billing System

Resolution and reconciliation of tables in multiple markets and prepaid customers and all account types

Responsible for identifying issues impacting CARE and dispatching to CARE production support.

Responsible for identifying trends and opening work requests for Tier 2 development

Use of SQL in Oracle relational databases to isolate issue and review data and correct abnomalies identified in TOAD

Responsible for resolution of Work Requests assigned by management for multiple markets

SBC: (Contract) IT Project manager March, 2004 to Feb 2005

Managed complex risk management projects from concept through to production launch.

Assisted the company to automate collection processes as well as enhance the online dispute and service suspension process.

Prepared Technical Requirements documentation then obtained proper approvals. Gathered requirements for eTRACS (Enterprise Collection System) STRATA & CACS to support interface with TeLD billing system and other vendor system interfaces

Facilitated JAD sessions to document processes and approach

Managed 25 to 30 resources (offshore and onshore) gathering technical data supporting the preparation of technical billing and collection requirements for resold LD products as well as for CATV and VoIP services.

Managed regulatory or FCC compliance projects affecting billing due dates. Avoided company fines potentially assessed at 10K per day.

Interfaced with internal clients to develop Business Requirements.

Identified and obtained IT resources needed to implement assigned projects.

Managed resources for project deliverables including design, testing and technical requirements. Assured projects were scheduled within the releases to meet business needs.

Managed project budgets in excess of 10M. Prepared status reports for upper management using CMM level 2 methodologies. Created and managed project plans and timelines utilizing MS Project.

Managed and resolved issues surrounding jeopardies.

Managed and created traceability matrix to assure all requirements are being addressed and implemented

Managed project documents on Sharepoint

Supported production migration through warranty of project launch.

Evercom: (Contract) Billing Analyst August 2003 – October 2003

Managed the billing of inmate service usage collected by proprietary devices placed at various correctional institutions.

Referred out-collect messages to the appropriate ILEC for third party billing.

Selected out-collect records to be ILEC-billed then executed daily billing cycles. Resubmitted 2.4M of rejected bill messages to recover revenue.

Interfaced with LEC Relations to resolve vendor or service provider surrounding PARS and settlement issues. As well as resolve disputes through negotiation or system enhancements.

Participated on teams to review invoices, identify test conditions and implement changes to the billing system.

Interacting with IT to develop process improvement requirements designed to improve billing efficiency.

Used SQL queries to isolate traffic data required for issue resolution.

McKesson Supply Solutions: (Contract) Sr Associate Accts Payable Jan2003 – April 2003

Led process improvement initiatives within the Accounts Payable department in SAP and Distribution Centers of a pharmaceutical supply companies.

Coordinated tasks of a team of eight accounts payable associates and three data entry associates.

Automated data entry imaging projects and over 5 management reports on AS400 system

Provided analytics and communications with key suppliers to provide value to suppliers.

Served as technical trainer for team members.

Implemented process changes and defect resolution improvements developed from root cause analysis of supplier issues.

Sprint Manager Billing Ops 2000 to 2002

Managed billing and Collections initiatives and forty interfaces with external vendors.

Managed a team of eight analysts responsible for production system operations support and development.

Reviewed Billing and Collections agreements between ILECs and external vendors including Illuminet and international ILECs.

Responded to Billing and Collections change information provided by associated vendors for potential impact to Sprint systems.

Assembled billing and collections implementation team members and resources required for implementation of proposed system changes including coordination of internal departmental participation.

Assessed system changes from external vendors to determine potential impact to Sprint Billing and Collection systems. Developed test cases for the development team to ensure scheduled functionality enhancements worked properly.

Served as single point of contact to the ILECs for record changes with potential impact to Billing and Collections.

Represented company at OBF Message Processing committee. Assessed impact of industry changes to Billing and Collection application.

Identified issues that resulted in the identification of $9.5M lost revenue then reintroduced into revenue stream.

Identified manual processes that met business justifications for automation then completed projects resulting in the headcount reduction.

Verified proper audit trails were in place to ensure there were no unaccounted revenues.

Interfaced with development to ensure all controls were in place for implementation of system enhancements and new products.

Created Visio flows of Billing systems and Powerpoint presentations

Billing Revenue Consultant/Project Lead 1988 to 2000

Served and supported the company transition of work center applications from Kansas City to Dallas.

Served as SME for application providing billing of international operator services, prison calls, third party calls, casual calling via EMI records. As well as the transition from Lotus Notes to Microsoft Server for Billing Centers

Served as Ordering and Billing Forum (OBF) industry representative for the company including active participation in ad hoc committees implementing billing solutions for industry changes that impact to EMI billing records.

Wrote user and technical requirements then implemented software issues from Forum resolutions into production.

Reviewed Billing and Collection agreements to ensure that the language had no negative impacts to billing operations and development.

Negotiated time and cost for development projects when development was required on the billing system interfaces between the company and ILECS.

Interacted with ILEC’S IT department to document testing issues, test plans and ensure requirements were met.

Participated in JAD teams for billing applications under the jurisdiction of Finance.

Facilitated meetings that drove bill record issue resolution with Southwestern Bell.

Provided analysis support then assisting production in resolving issues impacting billing, settlements and disputes at the billing centers through use of TSO and SAS to isolate traffic and build reports of impacts.

Reviewed test data to and from ILECS to ensure audit controls were in place and agreed specifications were met.

Signed off User Acceptance Testing (UAT) results.

Assessed billing impact of Marketing’s projects and ensured business requirements were met prior to implementation.


TSO, File-Aid, JCL, CICS, MS Word, Access, Excel, Project, Powerpoint, Visio and Outlook. Knowledgeable in SAP, SAS, ORACLE/SQL, Quality Center, ALM, IAM workflow, LPS MSP, PEGA, Corticon, JIRA,Service Now, Salesforce


Fundamentals of Scrum


Mountain View Community College

BS Math (121 hours)

References Available Upon Request

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