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Customer Service Executive Assistant

Location:
Manama, Capital Governorate, Bahrain
Posted:
March 05, 2018

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SINDHU.MATHEW

Contact No: ********

E-mail: ac4pda@r.postjobfree.com

Nationality: Indian

Date of Birth-01/04/1981

OBJECTIVE

To obtain most responsible position as an Executive Assistant in an organization where, all my skills and abilities will be fully utilized and can expect a good growth oriented environment.

PROFILE

Highly talented Executive Assistant with 16 years of progressively responsible experience in providing office support to senior executives.

Maintained professionalism at all times and used discretion while handling confidential information.

Highly organized and enthusiastic; able to prioritize work effectively to accomplish multiple tasks and complete projects under pressure.

Strong ability to exercise judgment and tact in dealing with the clients and employees.

Self-starter with the ability to analyze business operations and recommend strategies to improve performance

WORK EXPERIENCE

August 2007- Present

Working as Executive Assistant to the Country CEO of National Bank of Abu Dhabi.

Provide wide range of complex office administration and executive support to the management.

Prepare, review, route, and follow up on internal and external correspondence.

Gather and analyse information required by the management.

Review and proofread official documentation for CEO approval.

Maintain complex executive diary and planning and scheduling meetings, conferences, teleconferences, and travel.

Take minutes of meetings and route to concerned employees and other stakeholders.

Provide personal assistance to the other executives when required.

Welcome guests and customers and answer or direct inquiries.

Receive and screen incoming calls on priority base preference.

Utilize extensive forward planning and time management of tasks and duties.

Maintain customer confidence and protect operations by keeping information confidential.

Complete ad hoc projects assigned by the management.

Create and maintain accurate filing system.

Responsible for management office facilities, which includes but not limited to office security, cleanliness, managing repairs, tenant issues, etc

Excellent vendor management.

HR duties

Pay roll, compensation and benefit package management

Leave/attendance management

Training management– to book training courses to all staff.

Manage on and off boarding for employees

Managing LMRA (labor market authority procedures)

Visa management for the staff/ dependents/visitors

Update on HR policies and procedures

Co- ordinate with legal for any advices

Assist all staff on HR related systems,like oracle, performance management system etc

Send details to Central Bank on HR related survey

Co –ordinate staff gathering or events.

Prepare employee related certificates to bank, government authorities

Attend HR related meetings internal & external

Co-ordinate with different HRPS

Issue and work on different kind of employee awards

Employee event management.

Handle staff loan processing

Updated authorized signatories according to the changes.

Answering all queries of the applicants on current vacancy

June 2006-July2007 (Bahrain)

Worked as Executive Assistant for Managing Director of Bahrain Workshop Co WLL

Assisted Director in Organizing conferences and ad-hoc meetings by preparing agendas, presentation materials to meet objectives. Implemented use of database for conference documentation and records leading to greater efficiency.

Received visitors, distinguished guests for and on behalf of the Director by promoting positive corporate image.

Provided superior and effective administration and secretarial support for the director.

Maintaining discretion and strict confidentiality in particularly sensitive situation.

Undertook ad-hoc assignments and projects thereby assisting Director in effective time management.

Implemented corrective action plans to solve problems.

Taken initiative to improve productivity of the Director by pro-acting, supporting and managing his office effectively.

Acting as intermediary between Director and internal departments to ensure quality smooth functioning of his office.

Feb 2000 – May 2006 (India)

Worked as Executive Secretary for the Director of Multinational company-Manipal Informatics.

Ensured daily correspondences are organized and prioritized for the Director attention.

Responsible for organizing both the personal and professional calendar of the Managing Director

Performed duties such as drafting routine correspondence, prepared agenda for meetings.

Arranged meeting schedules, travel plan itineraries for the Director

Managed all administrative jobs for the smooth functioning of CM office including processing all requests of stationary, office accessories, refreshments and managed events.

Generated reports, presentation materials, specifications, scope of works and procedural documentation.

Highly focused and result oriented in supporting complex, deal line driven operations; able to identify goals and priorities and resolve issues for the Director.

Coordinated agendas for visiting Board of Directors and organized concurrent agendas for visiting investors.

Undertaken a vital role in fixing appointments, for and on Behalf of the Director

Drafting confidential internal/external business documentation for the Director.

SKILLS PROFICIENCY

MS Word

MS Excel

MS Power Point

Excellent Typing Speed

Planning and Scheduling

Customer Service

Interdepartmental Coordination

EDUCATION

B-COM : Bachelor in Commerce

TRAINING

1.Beyond Secretary –BIBF

2.Effective Communication Skill – BIBF

3.MS Power Point 2007-BIBF

4.Recording Financial Transaction- BIBF

5.HR management for non HR managers-BIBF

6.Diploma in MS Office (NIIT)

7.Trained for TELE-PORT (Call Center Training Program)

8.Diploma in Customer Service Assistant



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