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Customer Service Data Entry

Westland, Michigan, United States
March 05, 2018

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Yolanda Manns **** Merriman Rd. Westland, MI 48185 313-***-****

My objective is to contribute my varied and extensive education, training, and work history as a Customer Care Representative and Communications to a company that allows growth opportunity and advancement.


University of Michigan-Dearborn Expected date of graduation, 2017

Major: Psychology, Minor: Sociology GPA, 3.0

Clintondale Community Education Center Program completed, 2012

Training: Telecommunications; Call Center Customer Service certificate


Efficient at multi-tasking. Proficient at time management.

Superior interpersonal relations. Effective at problem solving.

Excellent communicator. Savvy with coordination arrangement.

Reliable in pressurized situations. Keen observer of detail.

Attentive listener. Meticulous record keeper.

Logical in critical thinking/decision making. Knowledgeable in technology.


Resolve customer complaints Fulfill customer needs

Solicit customers Meet sales quotas

Collect/analyze information Analyze customer needs

Data entry process Explain procedure and practices

Professional Experience

Catering Specialist Manns’ ‘Just Good’ 01/2015- current

Customer Service Rep. JaniKing/Elam Ent., 05/2009 -07/2014

Tenant Facilitator Holiday Inn-Lodging, 03/2007- 01/2009


Assn. of Non-Trad. Students, UM- Member Student Business Assn., UM- Member Assn. of University Women, UM- Board Member Psych Student Org., UM- Member

Community Service

Student Engagement Activities, UM- Volunteer Globefest, Volunteer

Fundraisers, UM, Planning Committee Gleaners- MLK Day/Service, Volunteer

Forgotten Harvest, United Way- Volunteer Salvation Army, Volunteer

Detroit Comm. Projects, Detroit City- Volunteer Adopt-A-Family, Event Planner

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