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Customer Service Representative

Location:
San Antonio, Texas, United States
Posted:
March 04, 2018

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Job Objective

I am dependable and reliable bilingual Professional seeking an Opportunity to grow and build a strong relationship with company who care about values and goals and believe in people can make difference with hard work and discipline. My extensive skills and background, coupled with my ability to remain organized, motivated and perform as a team player, makes me an ideal candidate for any company looking to expand their dynamic team.

Summary of Qualifications & Key Skills

oStrong verbal, written and interpersonal skills gained from customer service experience for more than 17 years in different industries

oProblem solving and analytical skills

oExceptional time management skills through prioritization and planning

oTeamwork skills learned from cooperating with group members

oStrong research skills enhanced by extensive exposure to research projects

oFast learner and driven to action

oIntermediate level MS Office suite(Word, Excel, PowerPoint and Outlook)

oLanguage Proficiency: Bilingual, Spanish and English.

Gap: In Dec 2017 I Move from Florida to San Antonio TX to reside after Family relocation.

Professional Experience

Polk County School Board; Kingsford Elementary School, Lakeland, FL

Jan 2016- Dec 2017

Unit Secretary ( Bilingual Costumer Service Representative)

o Enrolling and Withdraw Students

o Request Records for Transfer students

o Notify Teachers when Records Arrived

o Send out Transfer records that have been requested

o Maintain cumulative records

o Process Information for FTE audits twice a year

o Respond to parents and Visitors via phone and front desk

o Communicate with faculty, staff and district office personnel

Gap: In Dec 2015 I move From Anchorage, AK to Florida because Military Family Relocation.

Joint Base Elmendorf-Richardson Child Development Center, Anchorage, AK

Sept 2014 to Dec 2015

Program Assistant:

Answer Phones calls and assist daily costumers with request forms and lists to enroll students and update information in the system

oAssists in planning, coordinating and conducting activities for program participants including group as well as individual child and youth activities.

oReviews and implements daily schedules and activity plans to ensure age/stage appropriateness.

oEstablishes a program environment that sustains participant interest and promotes positive child and youth interactions with other children, youth and adults.

oSupervises children and youth during daily schedule of indoor and outdoor activities, on field trips, outings and special events

Gap: In Aug 2014 I become Permanent Resident of United State and I move from Dominican Republic to Anchorage, AK

Noquicsa, Santo Domingo, DR

Jan 2000 to Aug 2014

Customer services Manager

oProvide competitive information such as bid situations, pricing data, or bundling arrangements in order to establish negotiated pricing contracts for assigned products.

oGathers, analyzes and delivers information from the field to allow the company to develop strategies and products appropriated to the Quality and Safety Testing market.

oTravel throughout assigned territory on regular basis to sell and promotes medical products.

Education

Instituto Tecnológico de Santo Domingo (INTEC). Santo Domingo, RD

1981

Bachelor in Accounting and Finance.



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