Manager Management

CURRICULUM VITAE

Khalid Ali Shaibat El Hamed

Summary

Career Objective: The main core is information technology field; I spend 15+ years in IT field between sales & marketing, Finance, IT application technical customer support, system administration and finally IT management.

Ability to direct complex projects from concept to fully operational status, Goal-oriented individual with strong leadership capabilities, Organized, highly motivated, detail-directed problem solver, Proven ability to work in unison with staff, volunteers, and board of directors and able to set Start-up operations as well as major renovation projects. I am also welling to re-allocate and travel.

Employment Type: Employee/contractor

Employment Status: Full time/contract

Notice Period: 1 month or less

Personal Information

Birth Date: 1 May 1975

Gender: Male

Nationality: Egypt

Religion: Muslim

Marital Status: Married

Number of Dependents: 2

Driving License Issued From: Egypt (International).

Visited and worked in Countries: UK-France-Netherland-UAE-KSA-Spain-Malaysia.

Contact Information

Email Address: ************@*****.***

************@*******.***

Mobile Phone: +2.01222146514

Day-time Phone: +2.01222146514

Evening-time Phone: +2.01222146514

Address: 9 El Horia St. - 9th distinct - Nasr City-Cairo

Country: Egypt

Zip/Postal Code 11435

https://www.linkedin.com/in/khalid-shiba-53198443/

Total Experience (18 Years)

Manager - IT Business Partner

Company/organization: Eittrans Group

Location: Cairo, Egypt

Company Industry: Freight forwarding / logistics

Department: Technology/IT

Duration: From Aug 2014 - Current

Responsibilities:

The unit manages the relationship between Group IT and the business and provides business support for the Company, Subsidiaries and International Branches. The main purpose of this is unit to align business strategy, assist in prioritization of business unit workload demands, report to business about the status of their initiatives and support services and provide innovative ideas to enhance technology solutions.

Tasks include and not limited to:

A - Manage the relationship between technology and business, strengthen the relationship and ensure strategy alignment between IT and business.

B - Monitor progress on business initiatives and track for management reporting.Involve and influence all the stakeholders, obtain their commitment for effective project implementation and delivery of project results.

C - Reviewing the demand and collating it for planning and discussion with domain teams. Filtering and prioritizing the demand before submission to IT teams

D - Facilitate projects issues resolution and resolve conflicts as and when they arise.

E - Ensure that initiatives align with business strategies.

F - Understand and manage business expectations.

G - Support IT and business on production incidents

H - Aligning business strategy with IT strategy and seek inputs and feedback

I - Responsible for submission of accurate user requirements from business.

J - Escalating business cases/work requests to CEO and Board in line with the adopted methodology.

K - Co-coordinating annual SLA reviews and presentation of SLA changes to the business for approval.

L - Directly involved in Critical and High Incident management. Improve communication to business units, address concerns proactively rather than reactively

IS Consultant (Acting as Deputy IS director)

Company/organization: Power House for petroleum services

Location: Cairo, Egypt

Company Industry: Oil/Gas

Department: Technology/IT

Duration: From Sep 2013 – Aug -2014

Responsibilities:

I was responsible for IS consultancy in the entity and acting as deputy IS director during consultancy period, Mission was to promote the IT performance all over the company and standardize the service plus harmonize the performance passing with policies, procedures and HR affects KPIs and salaries scheme .

Tasks include and not limited to:

A - All tasks related to IT, communication tools, plans and articles.

B - Budgeting, phasing.

C - IT policies.

D - IT procedures.

E - IT documentations like:

- Disaster recovery plan.

- Identification of information owners.

- Incidents log file.

- IT Security responsibilities.

- Test log reports.

- Infrastructure plans.

- Backup Plans.

F - IT cost effectiveness and cost reduction plans.

G - IT management and HR aspects related to IT staff.

H - Build strong IT infrastructure.

I - Organize IT team efforts.

J - Build IT ticketing system.

IT manager

Company/organization: Diversey Egypt “Part of Sealed Air”

Location: Cairo, Egypt, 1257 D Square - plot 1&2 - Sheraton Heliopolis

Company Industry: Multinational FMCG

Department: Technology/IT

Duration: May 1998 - September 2013

Responsibilities:

1 - AS IT manager:

Responsible for:

A - All tasks related to IT, communication tools, plans and articles.

B - Budgeting, phasing.

C - IT policies.

D - IT documentations like:

- Disaster recovery plan.

- Contingency plan.

- Identification of information owners.

- Incidents log file.

- IT Security responsibilities.

- Test log reports.

- ERP Documentation.

- ERP user rights.

- Infrastructure plans.

- Backup Plans.

E - IT reporting and IT CAPEX expenditure.

F - IT cost.

2 - As a system administrator:

Responsible for:

A - Users and groups, domains with group policies administration.

B - Security & Permissions.

C - Monitoring.

D - Trouble shooting.

3 - As a backup operator for Company data:

Responsible for:

A - Data backup schedules (Incremental & deferential & normal), (regular & critical) on time basis (Monthly - Weekly - daily).

B - Servers & PCs backup.

4 - As a service desk support:

Responsible for:

A - Supporting all SW & Applications.

B - Maintaining antivirus and firewall Apps.

5 - As a system technical support:

For ERP packages, Responsible for:

A - Installation ERP packages.

B - Coordinate user needs through business needs.

C - Helpdesk support.

D - Testing all new modifications and new modules.

IT SOX 404 coordinator

Company/organization: Diversey Egypt “Part of Sealed Air”

Location: Cairo, Egypt, 1257 D Square - plot 1&2 - Sheraton Heliopolis

Company Industry: Multinational FMCG

Department: Technology/IT

Duration: Jan 2002 - September 2013

Responsibilities:

A - Planning 404 steps through daily working processes.

B - Designing the flow charts of the working process and assigning the key control to ensure the accuracy and preventive controls.

C - Narratives documentation and testing of all Key Controls.

Business analyst

Company/organization: Diversey Egypt “Part of Sealed Air”

Location: Cairo, Egypt, 1257 D Square - plot 1&2 - Sheraton Heliopolis

Company Industry: Multinational FMCG

Department: Finance and Technology/IT

Duration: Jan 2000 - September 2013

Responsibilities:

Serve as a key resource for the business for master data support.

A - Maintain and support all systems data integrity.

B - Work with the business Groups to help define Information Governance Requirements, Organization, Standards, Policies and Processes.

C - Support the data management strategy and provide oversight to the master data governance process.

D -Evaluate or support the evaluation and use of data transformation and data quality management tools.

E - Analyze current processes, systems and potential customized system solutions against Data Management “Best Practices”.

F -Support data quality management work of other teams including data collection and cleansing, as well as data conversion.

G - Lead or participate with data strategy and planning efforts, serving as the subject matter expert through solution and implementation phases of major initiatives.

H - Review and assess data management activities (e.g., data profiling, cleansing, categorizing, mapping from legacy to target ERP Solutions).

Technical customer support

Company/organization: Delta Software Company.

Location: Cairo, Egypt, Josef Tito St. – New Nozha

Company Industry: IT

Department: Technology/IT

Duration: Sep 1996 – May 1998

Responsibilities:

A-Sales targets and carrying out project programs.

B- Carrying out sales policies related with projects.

C- Software implementation and training in customers sites.

D- Customers following up and support.

E- Sometimes responsible for marketing projects.

Education

IT DPS – AUC – Jan 1996

BSC Commerce – Ain Shams University 1996.

ITIL - PMP exam preparation V4 & V5 - MCSE - Higher diploma, IT - Bachelor's degree / higher diploma, commerce/finance

Management Skills

IT management - IT Strategy - Project management - Team Leadership - Business process implementation - Cross functional team leads - Business analyst – ERP .

Technical Skills

Server 2008/2012 - VMWARE (virtualization) - MS project - MS office professional -Windows workstation - Clouding solution. – School management systems – Learning management systems – Sub systems related to educational process and environment - vmware products,VMware High Availability, Vmware Cloud, vmware EUC.

Languages

English & Arabic

Level: Expert Experience: More than 30 years Last Used: 1 month or less.

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