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Customer Service Manager

Location:
Chesapeake, Virginia, United States
Salary:
80,000.00
Posted:
March 03, 2018

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Resume:

PROFESSIONAL OBJECTIVE

Seeking a position in which my skills and background can be utilized for mutual benefit.

TRAINING AND EDUCATION

Bankruptcy

Collections Manager / Customer Service Manager

Microsoft Excel, Word, Outlook

Canvasing / Marketing Management

Notary Public for The Commonwealth of Virginia

EMPLOYMENT

12/2016 - 09/2017 LoanCare Service Link: Client Relations Executive 1

Contact for client questions and inquiries and ensures responses are within required SLA

Receives inquiries thru Footprint ticket tracking and maintains communication within system

Researches, resolves, and reports client problems and inquiries and ensures timely response back to the client

Identifies opportunities to increase revenue, reduce expenses and increase efficiency within the team

06/2012 – 12/2016 Consultant (Collections) Tidewater Physicians for Women (Dr. Charlie Wilkes)

Supervise, Trained 25 Collection Representatives

Review and Authorize Accounts for Additional Legal Activity

Created Employee work schedules

Hit projected Goals as assigned monthly.

11/2009-06/2012 Collection Supervisor: Crescent Recovery, LLC

Supervise, Trained and Manage 64 Collection Representatives

Hit and Exceed month end Goals

Monitor employee progress and success rate

Perform employee reviews and monthly Report Cards

06/2006-11/2009 Corporate Branch Collection Manager: Coastal Credit LLC

Supervise, Trained and Manage 25 Collection Representatives

Review and Authorize Accounts for Additional Repo/Legal Activity

Created Employee work schedules

Hit Company Goal or set new Record for the last 6 months in a row.

02/1998-06/2006 Recovery Collection Supervisor: Little Joe’s Autos

Supervised and Managed 15 personnel

Increased profits from 5k to 42k per month

Reduced Recovery loss from 90% to 30%

Represented the company in Civil Small Claims Court



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