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Customer Service Administrative Assistant

Location:
New York, New York, United States
Posted:
March 03, 2018

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Resume:

Roger A. Emery III

**** ******* ** ******* ** ***10 516-***-**** ac4os0@r.postjobfree.com

EDUCATION

Temple University, Klein College of Media and Communication, Philadelphia, PA

Bachelor of the Arts in Strategic & Organizational Communication, May 2017

EXPERIENCE

DELTA AIR LINES, JFK International Airport, NY

Ramp Operations, September 2017 – Present

Provide excellent customer service experience to passengers, in order to aide with any needs while within the airport.

Work with a team to complete daily duties to ensure the timely departure and arrival of flights.

VISITING NURSE SERVICE OF NEW YORK, Manhattan, NY IT Consultant, February 2013 – May 2016

Ascertained the skills necessary to anticipate and identify clients needs as well as the needs of both management and fellow staff members.

Managed and maintained support website to allow ease of access for both users and team members.

Organized teambuilding workshops to ensure proper communication and functionality within workplace.

Provide tier one and two tech support via telephone, email, and instant messenger to resolve issues within applications, phone systems, equipment, and select external applications.

Provide excellent customer service and ensure clients are satisfied with services.

BRIO TUSCAN GRILLE, Cherry Hill, NJ

Host/Food Runner/Server Assistant, September 2015 – February 2016

Assisted servers in cleaning restaurant/tables and resetting floor for new guest.

Greeted guest upon entry to the restaurant, and sell restaurant merchandise.

Ran food to tables and provide table side assistance whenever needed.

Ran seating chart for restaurant per server rotation and party size/request.

PUBLIC SCHOOL ATHLETIC LEAGUE, Long Island City, NY

Administrative Assistant, July 2012 – January 2013

Aided in recreational activities with both staff and students to guarantee both enjoyment and longevity within the program.

Assisted management in maintaining an orderly office by conducting supply audits and comparing actual receivables to receivable manifests.

Exercised independent judgement in managing and coordinating workflow within the office to ensure stability and organization.

ACTIVITIES

Communications Studies Club, September 2016 – May 2017

American Cancer Society, Relay For Life: 2008 – 2012, 2016, 2017

Omega Psi Phi Fraternity Inc.; Omega Delta Delta Chapter: April 2009 – Present

Omega Psi Phi Fraternity Inc.; Omega Delta Delta Chapter, President: 2010 – May 2012

Temple Student Government, September: 2011 – May 2012

SKILLS

Microsoft Office

Avaya and Cisco Phone Services

IT service management software ServiceNow

Information technology Infrastructure Library certified

Host on Demand Mainframe systems

PERSONAL

Mentoring school students at the Young Scholars Charter School. Other interests include sports; traveling; fitness; reading; video games



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