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Manager Customer Service

Hollywood, Florida, 33020, United States
March 02, 2018

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Nina Thurston

**** ****** **

Hollywood Fl *****


Hard working, well organized, efficient professional with exceptional people skills. Training in Microsoft Office Suite Excel and PowerPoint. Goal oriented with the ability to take on a positive, challenging work environment at many levels.

Twenty plus years of CSR speaking to diverse clients and capable of assuming many roles and duties with ease.

Work History

Convey Health Solutions Sunrise, Fl Oct 2011- present Hired as inbound customer service rep at a BPO for large Medicare part D provider and quickly promoted to licensed agent enrolling beneficiaries Assists other departments with overload when necessary including Mentoring/coaching other agents

Currently assigned to numerous projects dealing with QA and presentation materials to be provided to client as well as handle escalated calls. Randstad Ft. Lauderdale, Fl Nov04-Oct 06

Wine Country Gift Baskets Seasonal inbound order entry Hull & Co File clerk

Broward County Schools Sep 08- Jun 10

substitute teacher grades k-12

- Assignments were various: specials needs students as well as those with disciplinary problems .

Atlas Pen & Pencil Hollywood, FL June06-Aug06

data entry duties AR as well as orders

Target Corp Hollywood, FL Nov07-Nov08

seasonal cashier

Galaxy Carpet Mt. Laurel, NJ Feb87-Jan88

Order desk with other duties including inventory, as well as entering assigned credit limits to customers and handling collections. Interiors By Design Cherry Hill, NJ 1986-Jan 88

Co-owned and operated commercial interior design business dealing primarily with installation and ordering of window treatments. Airbase Carpet Mart Cherry Hill, NJ Sept80-Feb87

Sales position leading to assistant manager over the course of years. Assisted manager in store presentation, purchasing, advertising, placing customer orders and inventory in wallcovering and window treatment department. Assisted district manager in billing and purchasing. Attended numerous industry based trade shows and functions. Plymouth Paint and Wallcovering Baltimore MD 1988-1989 Basic sales of paint and second quality wallcoverings. Aided customers in the selection as well as calculating square footages for installation. Nature’s Classroom Southbridge, MA Summer 88

Diverse position which included teaching youths ages 8-15 at a summer camp with environmentalism as a strong undercurrent. Education

Grand Canyon University Tempe, AZ July09-January 2014 Christian Studies Major

Gold Coast Schools Miami, FL July 2010

215 insurance license

McFatter Technology Center Davie, FL November 2004 Information Technology Assistant

Acceptance on the National Deans List

Broward Community College 1991-1992

English literature major, minor in Elementary Education

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