Active Directory Service

Summary of Qualifications

Proficient in upgrading hardware and software systems

Experienced with imaging PCs utilizing Altiris Symantec Management Console and Microsoft Development Toolkit

Experienced with imaging MACs utilizing Munki and Disk Utility

Proficient in problem solving with both OS X and Windows Systems

Proficient in resolving incidents with desktops, laptops, peripherals, A/V equipment, mobile devices and networked devices

Experienced with Windows 2012 R2 server Active Directory Users, Computers and Groups

Experienced with Microsoft Outlook

Experienced with Microsoft Office Suite and Adobe Creative Suite Master Collection

Experienced with Apple Remote Desktop, Microsoft Remote Desktop, LogMeIn

Experienced with the Remedy SDE and Service Now ticketing systems

Experience:

Nyack Hospital - Nyack, NY November, 2016 to September, 2017 (Contract)

Help Desk Analysts

Utilizing skills to Stage Computer assembly, imaging, configuration, deployment and setup server data closet

Responsible for assembly of computer monitors, PCs and network printers for deployment to users.

Responsible for pushing the Window 7 image utilizing Symantec Ghost and FOG(open ware)

Responsible for the setup of server rack, which consisted of patch panel, network switches, firewall, servers, and UPS devices.

Valley National Bank – Wayne, NJ May, 2016 through October 2016 (Contract)

PC Deployment Specialist

Utilizing skills to deploy PCs to the entire company’s 2000 + user base

Responsible for pushing the Window 7 image, Local and Virtual Applications, to computers utilizing Altiris Symantec Ghost Management Console

Responsible for the delivery and setup of newly imaged computer

Responsible maintaining user passwords in an active directory environment

Experienced with Zeus and Miser configurations

Responsible for the installation of the various applications used by the client base

Responsible for resolving all incidents resulting from the on newly imaged computers

Performed the following within the deployment process:

Import, activated, deactivate and delete virtual software utilizing Symantec Virtualization application

Backup and restore user profiles and Microsoft Outlook PST files

Installed and tested check scanner, receipt printer, signature pad, photo ID scanner, local and network printers.

Did research throughout company’s documentation to resolve issues of installing the many applications that drive the clients banking system.

Montclair State University - Montclair, NJ 2004 to 2015

Technology Coordinator Assistant for the College of the Arts Department

Successful technology specialist with eleven years of progressive responsibility providing excellent helpdesk / desktop support to users

Was responsible for all aspects of incident management utilizing Service Now and Remedy SDE, including escalations to and from other teams/groups

Configured and installed new Microsoft and Macintosh systems for 800+ end users (students, faculty, and staff) in an active directory environment

Was responsible for all hardware and software installs, upgrades and repairs for faculty, staff, teaching labs and mediated classrooms

Created and implemented a process to effectively communicate the necessary solution for the reported incident and accurately manage the expectation for completion to the end user

Introduced a “walk-in” service for emergencies as an additional resource for the end user

Monitored the lease agreement deadlines to prepare for the “recycling” process of all labs (12+), faculty and staff

Managed all inventory updates for both PCs, Macs, and software pertaining to faculty, staff, teaching labs and mediated classrooms

Introduced a freeware system, Munki Tools that automated unattended software installs on OS X Systems

Utilized Visual Basic script via Microsoft Development Toolkit to create unattended installs for Windows systems

Continuously analyzed service requests through time of completion in order to sophisticate processes and enhance the user experience

Launched the “Quick Service” solution for frequently asked questions where an automated response can be generated by utilizing the capabilities of the ticketing systems

Was responsible for the configuration and equipment setup set up for all new hires

Maintained the department’s website (web server and content management systems) using HTML when applicable

Education

Programming and Systems Institute – Certificate in computer programming

Essex County College – majored in Computer Science

Continued Studies Courses included: C++, CISCO, MICROSOFT WINDOWS 2000/2003/2008 SERVER, Data Structures

UNIX

Currently enrolled in CCNA online course offered by GNS3 Academy

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