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Customer Service Assistant

Memphis, Tennessee, United States
March 02, 2018

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Jessica Picado Cardenas

**** *******, *******, ** ***** 901-***-****


Christian Brothers University, Memphis, TN 2016-Present Bachelor of Arts in Professional Psychology, expected May 2020

Concentration in Criminal Justice

Associate of Arts in General Studies, expected May 2018

Current GPA 3.85

Related Courses: Victimization, Public Administration, Cultural Anthropology, World Religions, Sociology

Tourism Guide Studies for Costa Rica, Instituto Nacional de Aprendizage, San Jose, Costa Rica 2004-2006 English Language Studies, Centro Nacional de Idiomas, San Jose, Costa Rica 2004-2006 Experience

Assistant Instructor/Performer, Produciones Expontaneas, San Jose, Costa Rica 2017-Present

Serve as “aerial arts beginners” assistant instructor, translator and performer while visiting Costa Rica Childcare Provider, In home Daycare Business, Memphis, TN 2013-2017

Skilled in the protocols of toddler and infant safety and development; certified in CPR

Responsible for up to 8 children, ages 2 months to 9 years

Experienced with different cultures, ideals and a variety of backgrounds with different needs of parents and children

Skilled child care worker with knowledge of developing fun and interesting age appropriate activities

Provide Bi-lingual environment to teach children English and Spanish Housekeeper, C & C Cleaning Services and House Keeping, Alabaster, AL 2011-2012

Provided complete home and business cleaning services for high end neighborhoods

Trained and supervised new employees; responsible for two employees Volunteer, Her Choice, Birmingham, AL 2010-2012

Assisted Hispanic women in crisis about making the decision to keep or terminate pregnancies

Provided advice to the Hispanic community about medical and financial help if choosing to give children up for adoption or keep them

Translated for the clinic, and educated patients about medical processes and parenting Translator/Nail Technician, Maria's Hair Salon, Pearland, TX 2006-2007

Scheduled appointments, handled sale transactions, and provided translations for Hispanic customers

Provided professional manicures and pedicures

Part-Time Cashier, Shell Gas Station, Zapote, San Jose Costs Rica 2005-2006

Cashier, pumped gas, checked vehicle fluids and tire air pressure, and translated for customers Part-Time Customer Service, ICE Call Center, San Jose, Costa Rica 2004-2005

Completed sales calls regarding credit cards and hospitality, analyzed call time reports

Assisted with Spanish and English customers, and resolved customer complaints and issues

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