Customer Service Security

John S. Casseus

** ******** ***, ****** *****, NJ 07753

609-***-****: 732- 298-2098

***********@*****.***

Objective To Obtain Knowledge/Gain Employment

Education Brookdale Community College

Paralegal Program, NJ

A.A.S Degree in Paralegal Studies ABA Approved Program Graduated May16, 2014

New Jersey City University

National Security, NJ

Pursuing B.A Degree Graduation Date May, 2018

Course Work Complete

Brookdale Community College

Computer Applications in Law, Ethics for Legal Assistants,

Wills & Estates, Real Property Transactions, Corporate Law Procedure, Legal Research & Writing/Typing, Completed December 2011

Financial Program, Citi Corp Bank Woodbridge New Jersey, Mortgages, First Home Buyers, Refinancing & Money Management April 2007

EMT (B) Program, Jersey Shore University Medical Center, Neptune

New Jersey January 2009

New Jersey City University

National Security Program, NJ

Computer Administration Security, Security Management, Introduction to security operations,Introduction to Intelligence, Current Security Problems, Computer Security 1,2&3, Victimless Crimes, Business & Homeland Security, Security Systems & Design, Executive Communication National Security, Risk Management, Computer Systems, Research Methods

Skill summary

Capstone Security Management Internship 2017- Assist in Emergency Preparedness Plans, evacuation plans. Take part in analyzing employee Engagement Scores, Department Cultural and identifying ways to Manage/Coach/Improve it. People Management, Company Policy, Procedures Revision, and creative ways to work on improving Department Morale/Engagement.

Shadowed Asbury Park Prosecutor 8/2014-9/2014 - Learned day to day operations of prosecutorial work, observed how fines and penalties are assessed through the courts, assist court attendees sign in.

Interned at Law Office Eatontown NJ 5/14-7/14 -- Filing Immigration paper work for prospective citizens, aided with permanent residence applications, kept client files/ records organized in folder & data base, Document preparation for briefings, daily phone correspondence with clients /personal interaction with clients, sat in on court cases/ taking messages for attorney, researching information for cases, faxing letters to court house and law offices /delivering mail and overseeing the office while attorney was out. Kept the office clean at all times presenting a welcoming professional setting.

Proficient computer skills, including: MS Office, Excel, Power Point and Word- Use daily in incident report writing via computer.

Effective problem solver; prioritize and manage heavy work flow without direct supervision.

Team Player, Bilingual English/Creole, Trained on HIPAA violations.

Excellent communicator /Great with time management, Strong critical thinking skills/ Strong with marketing Strategy, Customer service experience/ Great personality/ Proficient Planning Skills, Social media savvy

Seabrook Village, Security/First Responder 11/2009- Current -- Fill-in shift Supervisor, respond to all medical emergencies on campus, provide reports for each incident that takes place, CPR, attend monthly meetings, learn new skills associated with first responder license.

Establishing, maintaining,Managing sensitive and confidential matters personnel relations, organizational changes, planning and protecting information, data and files

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