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Customer Service Assistant

Austin, Texas, United States
March 02, 2018

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Administrative, accounting, and office management experience at major corporations. Experience in production of legal documents at the corporate level in the areas of real estate, income property, and energy leases.

Paralegal Certificate in Litigation Law.

Legal Assistant to the Attorney General of Oregon, and law school.

Customer service in various capacities.

Excellent composition and analytical abilities, highly organized, detail-oriented, file management, management of phone systems and office equipment, supervision of new employees, scheduling meetings, extensive customer service experience.

Technical skills include Westlaw, Lexis Nexis,Word, Excel, Outlook, RetailPro, Business Works, GenWeb portals,WebEx, MSP, LPS, Lending Portal 1, SharePoint, Access, Publisher, Power Point and AS400; typing -75 wpm; calculator - 10-key touch.


Personal Shopper – Liquidation Channel – Round Rock, Texas – 11/16 to present

Assist customers with jewelry purchases via phone and internet.

Corestaff Temp Agency:

Loss Data Specialist – Marsh and McLennan – Austin, Texas – 5/16 to 11/16

Process loss run reports on commercial insurance policies for brokers when scheduled.

Manage email accounts and files.

Produce Excel reports for client team members.

Receiving/Special Order Assistant – Amplifier Company – Austin, Texas – 10/15 to 5/16

Received and located special orders through WMS inventory system and Cycle Count Maintenance.

Process batches, work orders, and shipments under deadlines.

Process inventory for audits.

Supervise and train new employees.

Office Services Legal Assistant - Jackson Walker - Austin, Texas – 6/15 to 10/15

Processed legal documents for distribution to clients and lawyers.

Operated multi-functional devices and tracked client/matter billings.

Set up meetings and luncheons.

Managed and distributed mail for more than 100 employees.

Business Account Administrator - Advantage Sales & Marketing - Austin, TX – 3/15 to

5 /15

Monitored Drug Division accounts for pricing, UPC coding, and discounts.

Processed changes to accounts through various computer programs.

Coordinated and communicated consistently with all levels of associates to resolve issues.


Accounts Payable Associate - Backwoods - Austin, Texas – 1/14 to 8/14

Matched, coded and processed more than 100 invoices daily into Business Works for weekly payment.

Processed credits, repairs, and warranties for 9 stores.

Reviewed statements and resolved issues related to missing invoices.

Loan Documentation/Legal Specialist III - One West Bank/Randstad, Austin, Texas –

1/13 to 3/13

Reviewed and analyzed loan modifications resulting in foreclosures and bankruptcies to prove accuracy of the auditors' test fail reasons.

Pulled information from Excel, SharePoint, MSP, Lending Portal 1, LPS, and Outlook to process reports for management.

Resources Manager/Admin Assistant – Robb & Stucky Interiors, Plano, Texas – 5/00 to 3/09

Knowledge leader for more than 40 salespeople and designers, requiring in-depth research and information to ensure that they met or exceeded their sales goals.

Coordinated with over 200 furniture vendors and manufacturers to ensure sales aids were available, organized, and updated.

Trained groups of new-hires on a weekly basis for efficient use of the resource center.

Part of team that set up 3 new stores, resulting in on-schedule grand openings.

Earned Associate of the Month, March 2003.

Headed up new health program, resulting in improved lifestyles for the employees.


Paralegal Certificate - University of Texas Austin

Bachelor of Science - Oregon State University

Accounting Courses – University of Texas Dallas and Richland Community College

American Institute of Banking Diploma - Dallas, Texas

Petroleum Industry CE and PC Program Courses

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