Customer Service Accounts Receivable

Location:

Posted:

March 02, 2018

Penny Heffernan Rudy

Milner, GA 30257 email: *********@***.***

CUSTOMER SERVICE - COLLECTIONS - LOGISTICS

Offering 25+ year’s expertise in the customer service field.

Driven professional dedicated to achieving and

maintaining high quality service and customer satisfaction.

Positive Attitude Efficient Dependable

PROFFESSIONAL WORK EXPERINCE

SENIOR CREDIT ADMINISTRATOR

~ collect monies from large national accounts

~ handle pricing disputes with customer and salesman

~ release customers off credit hold

~ set up new customers, including credit limits

~ work deductions report

~ do all credits, rebills, policy credits and tax credits

CUSTOMER SERVICE

~ handled all calls, from order entry to complaints

~ day to day computer entry – billing, deliveries etc.

~ handled payment disputes with customers

~ turned accounts receivable around by 75%

PRODUCT COORDINATOR/INVENTORY SPECIALIST_

~ help create and maintain product support for E-Commerce

~ research products and maintain contact with Vendors

~ cross reference products from corporate data base to existing legacy systems in Access

~ work closely with Vendors to get special pricing for commercial accounts

~ handle all disputes on pricing with Vendors

~ charge back sales reps when needed

~ handled payment disputes with customers

EMPLOYMENT [1]

~ October 2012 – Present Senior Accounts Receivable Ricoh USA. Macon, GA

~ October 2006 – April 2011 Office Manager Gas Incorporated, Griffin, GA

~ December 2004 – October 2006 Customer Service Bunzl Inc, Lithia Springs, GA