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Customer Service Representative

Passaic, New Jersey, United States
March 02, 2018

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** ****** ******, *******, ** ***** H: 973-***-**** C: 973-***-****


Dedicated Customer Service Representative motivated to maintain customer satisfaction and

contribute to company success.


Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude


Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of

key accounts.


11/2013 to 09/2016 Regional Administrators

ASCO Florham Park, NJ

Open work orders in a timely basis.

Track all incoming emergency calls and maintain the report.

Collect all weekly payroll timesheets.

Maintain annual attendance sheets that track time off for Regional Employees.

01/2008 to 01/2013 Key Accounts Service Rep

Cardtronics Whippany, NJ

Address customer service inquiries in a timely and accurate fashion. Collected

customer feedback and made process changes to exceed customer

satisfaction goals.

Monitor high profile atms.

Troubleshoot atms.

Make sure the atms are replenished in a timely matter.

Open service calls for atms as needed.

01/1999 to 01/2006 Technical Clients Service Rep

Fiserv Morris Plains, NJ

Resolve customer issues regarding technical operational problems with

designated software and other company products.

Train and support clients in software use, navigation, reporting and other

technical operations.

Consult with other department personnel, for complete handling and follow up.

Document problems and corrective procedures.


08/1995 to 08/1998

Work with development personnel to determine problem solutions.

Customer Service Rep

Publisher's Circulation Fulfillment Hackensack, NJ

Maintained up-to-date records at all times. Provided accurate and appropriate

information in response to customer inquiries. Demonstrated mastery of customer

service call script within specified timeframes.

Liaison between service depot and carrier.

Interface daily with internal partners in Accounting Field Services and Operations

to ensure complete and flawless service.

Liberal Arts

Passaic County Community College Paterson, NJ

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