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Customer Service Representative

San Antonio, Texas, United States
March 02, 2018

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Professional Summary


Work History

**** ***** ********* **** ***** West Side, San Antonio, TX 78228 • Cell: 210-***-**** • Management professional effective at building highly-motivated teams, as well as leading cross- functional teams in a fast-paced environment.

Dynamic Customer Service Manager who leads diverse teams to achieve company goals. Motivated customer service specialist with over 10 years experience in a fast-paced, team-based environment.

Excellent communicator with 10 years in a demanding call center environment as a Customer Service Representative.

Reliable and hardworking warehouse operator committed to getting each job done as quickly, efficiently and safely as possible.

Skilled warehouse worker well-versed in warehouse operations, shipping and logistics. Exceptional organizational skills and strong attention to detail. Effective leader

Conflict resolution

Customer service-oriented



Highly competitive


Networking skills

Skilled trainer

Excellent time management skills

Adherence to high customer service standards

Effective workflow management

Microsoft Outlook, Word and Excel

Creative problem solver

Quick learner

Personal Lines Underwriter, 10/2015 to Current

Qualfon Usa Central – San Antonio, TX

Collected premiums on all direct collection files. Followed up with the insured individuals regarding premium and deductibles payments. Analyzed concerns with Insurance and assisted to the best of my ability dealing with home and auto policies.

customer solution specialist, 11/2014 to 09/2015

CPS Energy – San Antonio, TX

Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.

Developed reputation as an efficient service provider with high levels of accuracy. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Account Manager, 04/2008 to 11/2014

West Corporation – San Antonio, TX

persuade customers to comeback to directv by providing world class customer service and using excellent product knowledge

manage 50+ customer service reps, making sure the floor is running sufficient and complying to all rules and regulations.Also hiring great talent that will represent the company professionally and morally.

Addressed and resolved customer product complaints empathetically and professionally. Managed high call volume with tact and professionalism. Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.

Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.

Met or exceeded service and quality standards every review period. Care Specialist, 09/2009 to 05/2010

Medtronic – San Antonio, TX

Monitored vital signs, such as blood pressure and pulse. Obtained information about clients' medical history, drug history, complaints and allergies. Troubleshoot the patients defibrillator ensuring its working properly assisted with any questions or concerns the doctors or patients may have Warehouse Worker, 10/2005 to 06/2006

wire inc –, illinois

Assembled car radio wire

Packaged car radios and sealed for shipping


Reported all equipment failures and malfunctions to supervisor. Stacked and stored pallets at the end of the shift to keep warehouse clean and organized. Swept floors and stored equipment at the end of each shift. package handler, 03/2006 to 12/2006

frito lay – granite city, illinois

Loaded products weighing up to 150 pounds onto trailers for delivery. Loaded and unloaded pieces into boxes for shipment. Tagged all inbound merchandise with receiving date. Swept floors and stored equipment at the end of each shift. Used item Numbers to properly stock warehouse.

High School Diploma: 2005

East St Louis Senior High School - East Saint Louis, IL

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