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Sales Customer Service

United States
March 02, 2018

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Mary Taylor

**** *********** ******

Houston, TX 77091


Employment Objective

Substantially experienced in Sales, Customer Service, Recruiting and Management. Seeking to obtain a challenging

rewarding position where my skills and expertise will be fully utilized to further organizational goals and where

upward mobility is based on accomplishments.

Summary of Qualifications

15+ years of experience in sales and customer support, including by telephone and face-to-face meetings.

Ability to work independently or as a member of a team.

First-rate management skills, including significant experience in leadership, instruction and conflict resolution.

Marketing and promotions expertise, including soliciting new sales and recruiting employees.

Proficient in Microsoft Office Suite.

Professional Experience

Class A Jobs 411, Houston, TX May 2015 – December 2017

Virtual CDL Recruiter

Recruited qualified and diverse candidates for high volume openings in transportation.

Interviewed candidates via telephone and completed evaluations to match candidates to job description.

Conducted follow up calls with drivers as per company retention procedure.

Xerox Corporation, Houston, TX February 2015 – June 2015

Billing Specialist/Sales/Data Support

Upgraded existing accounts and sold new services.

Provided troubleshooting for data, voice and Internet services.

Resolved billing concerns and other issues from call center.

Lovett Entertainment, Orlando, FL March 2011 – November 2014

Administrative Assistant

Managed all administrative duties, such as AP/AR and scheduling for shows.

Solicited new business and maintained existing accounts.

Scheduled payments for performers and billed clients for services rendered.

Hilton Grand Vacations, Orlando, FL November 2010 – February 2011

Outbound Sales

Cold called prospective clients and sold time share packages from call center.

Maintained sales quota minimum of ten (10) packages per week.

Global Resort Management, Orlando, FL November 2009 – August 2010

Event Specialist

Sold and rented time share properties to corporate accounts from call center.

Ervan Miller Mortgage and Insurance, Miami, FL October 2000 – August 2009

Sales – Service Promoter

Promoted sales by prospecting, processing loans, forbearance plans, loan modifications, refinancing and investor service.

Provided training to staff on product knowledge and achieved significant improvements in employee productivity.


Miami Dade College, Miami, FL

Associate of Science – Business Management

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